Technical Manager

3 months ago

Waterloo, Canada University of Waterloo Full time

Overview:
The Technical Manager is responsible for the management of people, finances, technology, and processes that provide research computing support to the Faculty of Mathematics, as well as actively participating in that support.

**Responsibilities**:
Management
- Guides and assesses the technical work of the operating group; Monitors and evaluates the group’s workload in order to set priorities
- Provides guidance and support, as appropriate, to the other MFCF operating groups
- Works as a team with the other MFCF Staff and the MFCF Director to set strategic technical and operational directions, and encourages interaction among MFCF groups
- Acts as a backup for other MFCF staff, and their technical activities
- Improves the work environment and establishes efficiencies
- Seeks and arranges training and professional development opportunities for the group’s staff
- Evaluates the performance of direct reports, and participates in the evaluation of other MFCF technical staff

Client Service
- Determines support requirements, establishes priorities, and sets service level objectives
- Establishes and maintains channels of communication between the MFCF operating group and its clients, potentially including faculty, staff, and students
- Manages expectations of MFCF clients
- Monitors the performance of the operating group with respect to established priorities and objective
- Fosters a collegial and cooperative relationship between MFCF and its clients

Technology and Resource Planning
- In collaboration with the the MFCF Director, manages the financial and resource requirements of MFCF. For example, develops and maintains long term and annual budgets for MFCF, and manages spending in accordance with budgets
- Proactively identifies challenges and issues which may affect the Faculty’s computing environments and technical support practices, and develop and implement solutions
- Proactively identifies technical or methodological opportunities relevant to MFCF’s mission

Technical Operations
- Monitors delivery of services and ensures they meet a current research computing standard
- Maintains and plans for the evergreening of the underlying hardware, software and other resources required to operate MFCF research related services
- Manages the rollout and decommissioning of services, as necessary

Communication
- Writes, edits and reviews material related to MFCF operations and planning, for both internal (within MFCF) and external consumption
- Makes decisions about the best way to document and communicate policies and procedures related to research computing support
- Effectively communicates, both verbally and in written form, with both MFCF staff, MFCF clients, and the Dean of Math Office, in support of both MFCF and the Faculty of Mathematics
- Effectively communicates, both verbally and in written form, with computing support organizations and other groups within the University of Waterloo, such as Information Systems and Technology (IST) and Computer Science Computing Facility (CSCF)

Qualifications:

- Master’s degree or higher in a mathematics and computing related discipline
- 8+ years experience
- Experience managing staff and providing leadership to highly technical professionals
- Broad knowledge of current computer technology and practices, and deeper knowledge in technologies and practices of current or potential use to MFCF
- Excellent interpersonal, analytical, and communication skills (verbal and written)
- Extensive and progressive leadership and mentoring of professionals
- Demonstrated use of sound judgement, tact, diplomacy and problem solving skills
- Ability to build positive relationships with individuals of varying levels of education and skill
- A proven self-starter with the ability to identify issues, maintain confidentiality of information, recommend and implementing opportunities for improvement, and provide advice on strategic directions
- Must be able to work independently and as part of a team in a complex and dynamic environment with changing or conflicting deadlines
- Ability to explore possibilities, recognizing preferred approaches and solutions. Ability to judge the extent to which such approaches may be practically pursued in a given situation, as opposed to using standard approaches and solutions
- Ability to use a disciplined approach to all aspects of problem resolution
- Ability to use general principles to solve specific problems without detailed knowledge of the systems involved
- Proficient with Latex, MS Word, Excel, and PowerPoint
- Proficient with Mathematics software such as Maple, Matlab, Mathematica, SAGE, R
- Has High Performance Computing (HPC) experience and is proficient in an HPC environment
- Demonstrated experience with Research Data Management

Equity Statement:
The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. Our main campus i

  • Technical Manager

    4 months ago

    Waterloo, Canada University of Waterloo Full time

    Overview: The Technical Manager independently manages day-to-day operations and maintenance of department labs, equipment and technical tasks within common department space. The incumbent supervises departmental lab technicians and is a liaison between the technicians and department administration. The incumbent is also responsible for ensuring proper health...

  • Technical Product Manager

    4 months ago

    Waterloo, Canada Manulife Full time

    **_We are a _**_leading financial services provider committed to making decisions easier and lives better for our customers and _**_colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. _**_To help us stand out, we help you step up, because when colleagues are healthy,...

  • Technical Account Manager

    4 months ago

    Waterloo, Canada Cineplex Full time

    Work location: CDS 137 Northfield Dr City: Waterloo What you will do: The Technical Account Manager (TAM) is a key stakeholder in managing CDM’s customer relationships. The TAM will oversee a portfolio of clients, ensuring the relationships remain healthy through strong communications & governance across the technology and services provided by CDM. The...

  • Technical Account Manager

    4 months ago

    Waterloo, Canada Cineplex Full time

    Work location: CDS 137 Northfield Dr City: Waterloo What you will do: The Technical Account Manager (TAM) is a key stakeholder in managing Cineplex Digital Media’s (CDM) customer relationships. The TAM will oversee a portfolio of clients, ensuring the relationships remain healthy through strong communications & governance across the technology and...

  • Technical Account Manager

    4 months ago

    Waterloo, Canada Cineplex Full time

    Work location:CDS 137 Northfield DrCity:WaterlooWhat you will do:The Technical Account Manager (TAM) is a key stakeholder in managing CDM’s customer relationships. The TAM will oversee a portfolio of clients, ensuring the relationships remain healthy through strong communications & governance across the technology and services provided by CDM. The TAM...

  • Technical Account Manager

    4 months ago

    Waterloo, Canada COREL CORPORATION USA Full time

    **Technical Account Manager** Push the boundaries of tech. In your sweatpants. We are looking for a Technical Account Manager to help us change the way the world works. Here, you will have the opportunity to combine your technical expertise with your desire to provide customers with a world-class experience with our products. The top creative and...

  • Manager, Technical Services and Vendor Management

    4 months ago

    Waterloo, Canada Ontario Mutual Full time

    Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to...

  • Technical Subcontracts Manager

    3 months ago

    Waterloo, Canada NAVBLUE Full time

    FunctionOperations - Software Factory - Location- Waterloo, Ontario , - Gdańsk, Poland - Reference- Contract typePermanent - Working timeFull Time **Job Summary**: Come work for NAVBLUE, an Airbus Services company, and guide the future of Flight Operations. The solutions we provide solve incredibly complex planning and organizational needs of Airlines. We...

  • Technical Subcontracts Manager

    3 months ago

    Waterloo, Canada Airbus Full time

    **Job Summary**: Come work for NAVBLUE, an Airbus Services company, and guide the future of Flight Operations. The solutions we provide solve incredibly complex planning and organizational needs of Airlines. We use advanced algorithms and data analytics to keep airlines running and aircraft in the air. In this role you will bring your ideas and learning to...

  • Technical Director

    3 months ago

    Waterloo, Canada Waterloo Minor Soccer Club Full time

    Overview of Responsibilities The Technical Director (TD) is a senior leader within the Waterloo United and reports directly to the Executive Director (ED). The position is responsible for the Club’s technical direction alongside the High Performance Manager, High Performance Technical Lead, Foundation Phase Manager, Development Phase Manager, and Match...

  • Manager, Technical Services and Vendor Management

    4 months ago

    Waterloo, Canada Heartland Farm Mutual Inc. Full time

    Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to...

  • Technical Product Manager

    2 months ago

    Waterloo, Canada Hootsuite Full time

    Why HootsuiteWhat we do How a Social Media Makeover Helped a Small Business Drive a 108% Increase in Sales See it in action with a free 30-day trial Resources Learn Connect Support How Eurpac Increased its Social Media Followers by Technical Product Manager Location Calgary, Alberta, Canada Edmonton, Alberta, Canada ...

  • Application Technical Program Manager

    2 weeks ago

    Waterloo, Canada Google Full time

    li>Bachelor's degree in a technical field, or equivalent practical experience.5 years of experience in program management.Experience with the full software development processes.5 years of experience managing cross-functional or cross-team projects.Experience successfully managing software programs with multiple stakeholders from multiple teams.

  • Technical Specialist

    3 months ago

    Waterloo, Canada eSentire Full time

    About eSentire The Team eSentire difference means enterprises are protected by the best in the business with a named Cyber Risk Advisor, 24/7 access to SOC Cyber Analysts, Elite Threat Hunters, and industry-leading threat intelligence research from eSentire’s Threat Response Unit (TRU). eSentire provides Managed Risk, Managed Detection and Response and...

  • Technical Revenue Manager

    3 months ago

    Waterloo, Canada Sandvine Full time

    **Transform the way the world runs networks** **The opportunity**: As a Technical Revenue Manager, you will be responsible for developing, enhancing and maintaining the Company’s revenue transaction and reporting requirements. Reporting to the Director, Revenue Management and Accounting, you will own accountability in revenue & cost of sales forecasting,...

  • Manager, Technical Infrastructure

    3 months ago

    Waterloo, Canada University of Waterloo Full time

    Overview: Reporting to the Director, IT, the position is responsible for the overall strategic management and leadership of a collection of systems within WUSA (Waterloo Undergraduate Student Association) and its subsidiaries. The manager has diverse computing experience of 50+ full-time user computers and over 150 user accounts for part-time staff and...

  • Technical Project Manager

    3 months ago

    Waterloo, Canada Teledyne FLIR Full time

    Be visionary Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas...

  • Technical Analyst

    3 months ago

    Waterloo, Canada RideCo Full time

    This is an opportunity in the exciting and fast-growing transportation technology industry. Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-demand network, and you’ll be one of the pioneers shaping this transformation. You’ll join a small and rapidly growing client success team. As a Technical...

  • Product Manager

    4 months ago

    Waterloo, Canada CoreAVI Full time

    As CoreAVI continues to grow and expand into new markets, we need creative, self-driven individuals to join our team and share in the success, but more importantly, enjoy the journey there. So, if you like the sound of what our team enjoys today, and you want to be part of our tomorrow, here’s what we are looking for. **Main Responsibilities**: -...

  • Technical Project Manager

    3 months ago

    Waterloo, Canada GHD Full time

    As the frequency and intensity of floods, droughts and storms increases, the water industry must continue to build resiliency and lead from the front. Together with our clients, we are thinking and doing things differently to help pre-empt and prepare for what's next. Be a part of this dynamic and committed team of diverse water specialists and drive change...