Community Manager

1 month ago

Vancouver, Canada Alida Full time

In this client-facing role, you will support the engagement and health of communities by executing our Premier Community Management Program which involves a variety of projects for our clients using our SaaS platforms within the Managed Services team. Our clients depend on Alida for timely and accurate delivery of program components to keep their communities healthy. This role provides an exciting opportunity to assist Fortune 500 organizations and will also support the development of the team.

**Responsibilities**:

- Plan and execute community member engagement and community health initiatives for key clients such as:

- Engagement Services: Compose and post engaging content such as shareback hub posts and newsletters.
- Community Health Services: Execute community relaunches and deploy engagement surveys.
- Governance and Coaching Services: Create and maintain customer engagement calendar and provide survey author ride-alongs.
- Inspire the customer to think strategically about how the community can support their business needs by providing recommendations based on Premier Community Management program offerings.
- Program and deploy community surveys using proprietary SaaS platform.
- Support Customer Success & Sales by working with the customer towards the adoption of best practices provided by Alida.
- Provide exceptional customer service.
- Maintain a deep understanding of Alida products to identify how feature enhancements may impact deliverables and update best practices accordingly

**Desired Skills and Experiences**:

- Post-secondary educational degree, preferably in Marketing or Communications.
- 3+ years of marketing, project management, or client management experience.
- Basic understanding of market research.
- Attention to detail with excellent writing, editing, and proofreading skills.
- Excellent time management, organizational, project management and communication skills.
- Proven ability to work in a cross-functional and fast-paced environment.
- Progressive mindset with a can-do-attitude and strong initiative.
- Strong aptitude for technology and ability/desire to learn new software.
- Proficient with Microsoft Office (Word, Excel, PowerPoint).

***Additional / Bonus Skills**:

- Previous experience with digital survey tools or online research communities / panels

**_ **The typical salary range for this position in Canada is $70,000-75,000 CAD per annum. Final salary will depend on experience.**_**

**The Good Stuff**:
+ Amazing growth and learning opportunities with a fast-growing Canadian SaaS company that is a world leader in its industry

+ Best-in-class company paid benefits for you and your family - offering medical, dental, vision, RRSP matching in Canada, a 401K in the US, and more.

+ Unlimited Vacation: Yep, it’s true. Take vacation when you want it, how you want it. Designed to better fit your evolving needs.

+ Summer Fridays: Fridays are a day off during July and August. To help provide better balance in the summer months focusing on employee wellness.

+ Recognized as a Great Place to Work® 2021-2022

+ Recognized in 2023 as one of the Best Workplaces for Women®

+ Recognized as a Top Employer by British Columbia's Top Employers 2023

**About Alida**

Alida believes in a world w customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers can help companies make better decisions and drive long term loyalty and growth.

That’s why Alida helps innovative brands create highly engaged research communities to gather feedback that empowers better customer experiences and product innovation.

Leading companies like **HBOMax, Adobe, Warner Bros. Discovery, Twitch and lululemon** depend on **Alida’s community-centered research platform** to deliver fast and reliable customer feedback at scale so they can build better products, refine user experiences and test marketing campaigns.

**We can’t wait to meet you**

At Alida, we’re dedicated to fostering an environment w our employees feel heard, valued and included.

**#LI-Hybrid

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