Technical Support Analyst

3 weeks ago


London, Canada P38 Inc. Full time

**About Us**

**The Opportunity**

**Key Responsibilities**:

- Create and maintain troubleshooting scripts/workflows
- Identify, communicate, and document known issues, workarounds, and fixes
- Create and maintain end-user documentation such as self-service articles and instruction manuals
- Actively participate in quality assurance testing to identify and document bugs and/or compatibility issues for changes to the production environment
- Maintain hardware and software asset inventories

**Qualifications**:

- Required post-secondary diploma/certificate/degree in a related computer studies area or an acceptable combination of education and relevant experience
- A minimum of 2 years of direct work experience in an IT support capacity
- Strong customer service and troubleshooting skills
- Strong attention to detail
- Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Ability to handle a wide variety of duties in a professional manner
- Excellent written, oral and, and telephone communication skills
- Individual should be highly motivated, organized, and dependable with excellent time management and interpersonal skills
- Knowledge of ITSM and the ITIL framework is considered an asset

**The Benefits**
- Competitive compensation package; salary is commensurate with experience
- Opportunity for growth and advancement
- Comprehensive health and dental benefit plans
- Retirement plan with employee-employer matched contributions
- Training and development opportunities available to enhance your skill set


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