Service Administrator

3 weeks ago

Vaughan, Canada YIT an Alta Company Full time

_**Responsibilities**:_
- Scheduling service for a large in-house fleet customer
- Communicating effectively with peers, internal and external customers on the status of service work and all other related items
- Inputting the technicians time daily onto the work orders in the system as required for work order completion and payroll
- Ability and desire to ensure vehicles are repaired correctly the first time
- Ability to estimate time of service or repair job for purposes of efficient scheduling
- Knowledge of parts requirements to complete a job, and ability to communicate parts

requirements via repair orders
- Completing and invoicing service orders in a timely manner
- Inputting invoices into various customers systems/portals as required
- Inbound calls from customers regarding service invoice issues and resolution of complaints
- Providing assistance to our dispatch office to take customer calls as backup
- Knowledge and experience in Excel and other computers skills are a MUST
- Excellent communication skills and follow up on requests and task are a MUST
- Provide support and assistance on other tasks as they arise
- _Requirements:_
- High School Diploma
- College or additional certification is a definite asset
- English fluency and effective verbal and writing communication skills
- Excellent work ethic
- Superior organizational skills and multitasking ability
- Experience in a similar position is an asset
- Strong technical and mechanical background in the automotive or forklift industry is an asset
- Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
- Mathematical Skills - Basic: Ability to add and subtract

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Overtime pay

Work Location: In person

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