Contractor - IT Operation Analyst

2 weeks ago

Burnaby, Canada Ritchie Bros. Full time

**Contractor - IT Operation Analyst**
**-**
**(**
**2300002K**
**)**

**Description**

**A growing global company. Endless career and development opportunities.**
- If you have an entrepreneurial spirit and are passionate about making a difference, we invite you to join our growing team. Whether you’re out in the field or back at your office, you’ll be helping us achieve our vision of becoming the trusted global marketplace for insights, services and transaction solutions for commercial assets.
- We’re looking for an
- **IT Operations Analyst **and is eligible for a
- **fully remote **work arrangement.**This is a contractor position.**

**The Opportunity**:

- The IT Operations Analyst will be responsible for ensuring that the performance obligations of in-house computing systems are met, and specifically for driving SCCM administration activities.In this role you’ll:- Support project managers, systems administrators, and end users to define systems goals, and identify and resolve systems issues.-
- Participate in projects and program initiatives as technical SMEs in the areas of desktop computing, configuration and equipment setup, images and software installations, support and productivity tools, monitoring and automated updates.-
- Install new software releases and system upgrades, and participate in release management planning.-
- Planned, tested, and install system updates and assisted with coming up with the annual Operations roadmap for upgrades.-
- Participate in the planning of hardware refreshes-
- Assist database administrators, programmers, software engineers, and network analysts in the deployment and performance analysis of new systems and enhancements to existing systems.-
- Work within the production change control process.-
- Ensure ITIL practices are adhered to at all times.-
- Evaluate and install patches on the desktop (install-only on the server).-
- Provide tier 1/2 support for the firewalls and switches.-
- Responsible for image creation and maintenance (after the base image is created).-
- Responsible for job scheduling, Windows print services, basic filer administration, and User ID administration.-
- Perform system backups and recovery.-
- Maintain data files and monitoring system configuration to ensure data integrity.-
- Monitor and respond to network outages.-
- Monitor production batch processing, workflows, etc. for successful completion.Gather and analyze data in support of systems management, maintenance, and performance.-
- Generate and compile reports, complete with probable causes and possible solutions to systems issues.-
- Provide tier 2 system support and ticket resolution.-
- Provide tier 1 system support and ticket resolution when needed.-
- Perform in-depth tests, including end-user reviews, for modified and new systems.-
- Analyze day-to-day functions and processes of software and database resources to ensure they are performing within predetermined guidelines, limits, and specifications.-
- Identify and resolve operating system issues in order to maintain services, enhance capabilities, and prevent system outages.-
- Responsible for Sharepoint, SCCM, and ServiceNow administration activities.-
- Maintain and update operational documentation.-
- Support and participate in SOX control audits-
- Provide support and backup coverage for the IT Field Services team-
- Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.- Here’s what you bring:- College diploma or university degree in the field of computer science, information science, or management information systems and five to seven (5-7) years related work experience.-
- Proven experience in the operation and analysis of hardware, software, and standards.-
- Sharepoint Online administration/development experience-
- Intermediate skills and current experience with SCCM 2016-
- Administration/hands-on experience with some/all of the following:- MDM - InTune/EMS-
- ServiceNow-
- Office 365/Exchange Online-
- Active Directory-
- SentinelOne (or similar enterprise cloud AV solutions.-
- Hands-on experience in some/all of the following:- OS Imaging/Deployment-
- Software/Application packaging-
- Script writing (Powershell)-
- Database scripts (SQL)-
- Configuration files-
- Patch management (Software/Windows Update)Experience supporting Apple products in an enterprise environment would be an asset (iOS and MacOS devices).-
- Excellent analytical, problem-solving, and mathematical skills.-
- Excellent written and oral communication skills.-
- Excellent listening and interpersonal skills.-
- Ability to effectively prioritize and execute tasks in a high-pressure environment.-
- Flexibility to react quickly to changing business conditions.-
- Ability to communicate ideas to technical and non-technical audiences-
- Logical and efficient.-
- Highly self mot

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