Overnight Hotel Duty Manager

3 weeks ago

Burlington, Canada The Pearle Hotel and Spa, Marriott Autograph Collection Full time

The Overnight Hotel Duty Manager at The Pearle Hotel & Spa is warm, friendly, and inviting, providing each guest visiting the property with personalized and exceptional service at every given opportunity. The Overnight Hotel Duty Manager oversees all property operations during the overnight shift.

**Duties & Responsibilities**
- Serves as the property Manager on Duty and oversees all rooms operations during the overnight shift.
- Leads by example and support the hotel team all times.
- Provides personalized and exceptional guest service at every given opportunity.
- Ensures that team members are aware of and follow all standards and procedures.
- Answer phones, greet customers, assist with check-in and check-out procedures, and make reservations
- Monitor all guest special requests and respond to guest chat time in timely manner
- Review room assignment for next day
- Review departing guest folio to ensure 100% accuracy of billing
- Coordinates guest’s requirements while staying at the hotel including the arranging of local activities that the guests may require.
- Resolve customer complaints and issues and represent our hotel brand in a professional manner
- Acquires and keeps up-to-date information about Burlington and the surrounding areas.
- Replenishes daily floats to maintain levels.
- Perform/review all night audit tasks as required
- Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary
- Assist with valet parking & luggage assistance as required.
- Manage all rooms overnight team members and assist other departments as required.
- Complete entire property walk interior and exterior
- Oversees overnight housekeeping and laundry operations
- Follow up and ensure all night cleaning completed according to hotel standard
- Assist the team to ensure the job is completed in timely manner
- Follow up with night team members for any assistance and concerns
- Assist events team with setup requests if required
- Perform other job duties assigned by hotel management

**Qualifications**
- Hospitality Management degree is an asset
- “G” class driver’s license with a clean driving record

**Experience**
- Minimum two years hospitality management experience, fine hotel experience preferred.
- Minimum one year experience in Housekeeping leadership role
- Experience with Marriott systems is an asset (Opera, GXP, Mobile Services and MARSHA)

**Skills**
- Excellent computer skills & familiarity with cash receipts, cash floats, balancing end of shifts, and budgeting
- Basic accounting principles an asset.
- Marriott International basic front office knowledge an asset. (Bonvoy GXP)
- Sales oriented personality & previous up-selling and/or sales experience is considered an asset.
- Member of Les Clefs D’Or - Golden keys Canadian Chapter (Concierge elite group) an asset.
- Strong leadership skills & demonstrated ability to effectively manage Team Members.
- Professional appearance, positive and proactive attitude, and demonstrates the following qualities; flexibility, dependability, and highly team and service oriented.
- Superior communication skills both written and oral.
- Desire to meet goals.
- Ethical and honest

**Working Conditions**
- Work environment - Work is primarily indoors, however this role may be required to assist the valet team outdoors
- Physical Effort - Capable of standing, and walking for extended period of time. Ability to move, lift, carry, push, pull, and place objects weighting up to 30 pounds.
- Shifts - Ability to maintain a flexible schedule to meet the business needs of a 24/7 hotel environment, including nights, weekend, and holidays.

Pearle Hospitality offers numerous employment benefits including dining, spa, and accommodation discounts; growth and development opportunities; Pearle Rewards program and more We offer competitive wages along with a fun, caring and supportive work environment.
- Pearle Hospitality and affiliated companies, including The Pearle Hotel & Spa, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the individual noted in the posting._

**Salary**: From $60,000.00 per year

**Benefits**:

- Employee assistance program
- Extended health care

Schedule:

- Evening shift
- Night shift
- Weekend availability

Work Location: In person

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