Personal Injury Intake Clerk

6 months ago

North York, Canada Toronto Law, INC Full time

A leading law firm specializing in personal injury cases, dedicated to providing compassionate support and exceptional legal representation to our clients. With a commitment to integrity, professionalism, and client advocacy, we strive to achieve the best possible outcomes for those we serve.

**Position Overview**: We are currently seeking a detail-oriented and empathetic individual to join a team as a Personal Injury Intake Clerk. In this role, you will be responsible for assisting with the initial intake process for new personal injury cases, gathering essential information from clients, and facilitating the smooth transition of cases to a legal team.

**Key Responsibilities**:

- **Client Communication**: Conduct initial consultations with potential clients to gather information about their personal injury claims, including details of the accident, injuries sustained, and medical treatment received.
- **Documentation**: Collect and organize relevant documents and records, such as medical records, accident reports, and insurance information, to support the intake process.
- **Case Evaluation**: Assess the viability of potential cases based on the information provided by clients and make preliminary recommendations to the legal team.
- **Client Support**: Provide compassionate support and guidance to clients throughout the intake process, addressing their questions and concerns with professionalism and empathy.
- **Database Management**: Maintain accurate and up-to-date records of client intake information in our case management system, ensuring data integrity and confidentiality.
- **Team Collaboration**: Collaborate closely with attorneys, paralegals, and other support staff to facilitate the seamless transition of cases from intake to case management.
- **Administrative Tasks**: Assist with various administrative tasks related to the intake process, such as scheduling appointments, managing correspondence, and preparing intake files.

**Qualifications**:

- Previous experience in a legal service role, particularly in a personal injury law firm, is preferred but not required.
- Excellent communication and interpersonal skills, with the ability to empathize with clients and build rapport effectively.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines concurrently.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and the ability to learn and navigate case management software.
- Knowledge of legal terminology and procedures related to personal injury law is an asset.

**Education**:

- High school diploma or equivalent is required. Additional education or training in a related field is advantageous.

**Benefits**:

- Competitive salary commensurate with experience.
- Comprehensive benefits package including health, dental, and vision insurance.
- Opportunities for professional development and career advancement within the firm.
- Supportive and collaborative work environment.

**Job Types**: Full-time, Permanent

Pay: $40,000.00-$50,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Overtime pay

Work Location: In person

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