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Business Partner Ii

1 month ago

Toronto, Canada PagerDuty Full time

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts

**KEY RESPONSIBILITIES**
- Consult and build high-trust partnerships with key stakeholders to fully understand their greatest challenges across the business, identifying strategic skill gaps and development opportunities for managers and ruthlessly prioritize the highest impact opportunities to build solutions.
- Take a human-centered, iterative design approach to develop engaging learning experiences by understanding the “voice of the leader” (our end users) through conducting design research (global needs analysis, facilitating focus groups, design workshops,etc.).
- Design and deliver scalable learning & development solutions that fortify our culture, elevate the effectiveness of our leaders, and tangibly impact the business. Incorporate blended learning and adult learning principles into solution design and leverage the appropriate modalities, including self-paced e-learning, instructor-led training (both in-person and virtual classroom material), wiki tools, playbooks, etc.
- Lead key elements of your portfolio which would include: overall leadership development strategy, new leader onboarding, core leadership development program, activating leadership competencies, and supporting aspiring leaders.
- Collaboratively partner with Employee Development counterpart, DEI, Talent Acquisition, and our People Business Partners ensure our tools, experiences, and programs integrate and align across the company
- Create high quality participant guides, facilitator guides, and supporting materials (course manuals, workbooks, handouts, job aids, etc)
- Regularly analyze and report on program outcomes and impact using industry standard approaches such as the Kirkpatrick training evaluation method, making data-driven recommendations for continuous improvement.

**BASIC QUALIFICATIONS**
- 7+ years of experience designing and delivering large scale L&D programs, preferably in high-growth corporate environments
- 5+ years of experience in a program management role within a People/HR team - preferably in talent development, organizational development or learning and development
- Proven track record in instructional design, facilitation, and delivering on strategy aligned to company strategy, delivering strategic and tactical solutions in fast-paced, high-growth environments
- Strong knowledge of OD methodologies, measurement strategies, and tools

**PREFERRED QUALIFICATIONS**
- Coaching certification from ICF, or another accredited organization.
- Certification in leadership development assessments and/or frameworks.
- Master of Science in Instructional Design & Technology or closely related field
- Experience with agile methodology and design thinking
- Previous managerial experience
- Proficiency designing and developing e-learning using authoring tools like Captivate, Articulate 360 and Adobe creative cloud
- Experience in eLearning design theories and standards (SCORM, AICC, etc.)
- Professional trainer certification (Certified Professional in Learning and Performance - CPLP, Certified Technical Trainer - CTT+, or similar)

The base salary range for this position is 113,000 - 155,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

**Not sure if you qualify?**

**Where we work**

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

**How we work**

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.
- Champion the Customer | Put users first to design great products and experiences.
- Run Together | Build strong teams that amplify our impact on users.
- Take the Lead | Disrupt and invent to be the first choice for users.
- Ack + Own | Take ownership and action to deliver more efficiently to users.
- Bring Your Self | Bring your best self to build empathy and trust with users.

**What we offer**

**One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.**

Your package may include:

- Competitive salary and company equity
- Comprehensive benefits package fr