Network Core

5 days ago

Burnaby, Canada PHSA Full time

**As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.**

In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. The requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Lead, Technology Services provides leadership and supervision to Technology Services by developing staffing policies, processes and procedure documentation that are responsive to customer needs, coordinating work flow, implementing a continuous improvement process, hiring staff and managing staff performance. Reports to and liaises with Technology Services Provincial Manager to determine staff scheduling service requirements and to establish service level agreements. Works in collaboration with the Technology Services Leadership Team to identify and report Key Performance Indicators and risks relative to delivered service. Establishes effective relationships with Technology Services teams and key stakeholders to ensure processes and systems are working efficiently and to identify areas for improvement. Adheres to industry best-practice based on Information Technology Infrastructure Library (ITIL) framework process standardization across the team.

**What you’ll do**
- Liaises with Technology Services Leaders to determine staff scheduling service requirements and establish service level agreements; ensures required services are delivered and are modified as team requirements change. Acts as the point of escalation for Technology Services staff and provides support and guidance in unclear situations.
- Provides feedback and coaching when issues arise related to staff performance and client feedback. Engages and leads staff by creating a work environment that motivates and inspires team work that delivers high employee and customer satisfaction. Establishes clear definitions of responsibility for each employee, ensures adherence to efficiency, quality and customer service standards; provides coaching and guidance, and reviews workload assignments. Investigates work and staff issues and where necessary initiates disciplinary action up to and including termination in consultation with Human Resources.
- Defines an effective workforce plan, identifies and supports training needs and staff development, and evaluates individual and team performance in collaboration with key stakeholders.
- Develops, implements, and evaluates new or changed team policies, methods and procedures to meet team goals and objectives and stakeholders’ service requirements.
- Develops and reports on Key Performance Indicators relative to team goals and objectives.
- Coordinates team initiated Requests for Change with stakeholders and change owners to move changes forward as required. Maintain team Risk Register and contribute to business cases as required.

**What you bring**

**Qualifications**:

- A level of education, training and experience equivalent to a Bachelor of Science Degree in Computer Science or related field, plus five (5) years recent related experience in an information systems technical environment.
- Minimum two (2) years recent experience in a technical leadership role.

Skills & Knowledge
- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
- Supports team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety at a practical level.
- Works collaboratively with appropriate Indigenous teams/departments to ensure ICS lens applied holistically.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).

**What we bring**

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000

  • IT Network Administrator

    6 days ago

    Burnaby, Canada Netdigix Systems Inc Full time

    **Join the Netdigix Team: "Supportive team environment, great Company Culture and competitive Compensation package!"** Netdigix Systems is recognized as an industry leader in IT Managed Services, Cloud Hosting and IT Project Consulting in Vancouver and the Lower Mainland. **As the IT Network Administrator, **you are responsible for proactively owning and...

  • IT Network Administrator

    6 days ago

    Burnaby, Canada Netdigix Systems Inc Full time

    **Join the Netdigix Team: "Supportive team environment, great Company Culture and competitive Compensation package!"** Netdigix Systems is recognized as an industry leader in IT Managed Services, Cloud Hosting and IT Project Consulting in Vancouver and the Lower Mainland. **As the IT Network Administrator, **you are responsible for proactively owning and...

  • Voice Network Analyst, Communication Technologies

    8 months ago

    Burnaby, Canada PHSA Full time

    **Voice Network Analyst, Communication Technologies** Comm Tech (Core) Burnaby, BC In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent...

  • Manager, Core Platforms

    4 months ago

    Burnaby, Canada DP World Canada Full time

    Role Purpose Responsible for the evaluation, implementation and on-going operations of the company's IT infrastructures virtualisation platforms, server administration, cloud-based services and software, and related IT Security, ensuring highest levels of availability through redundant design and robust failover processes to deliver uptime service level...

  • Network Edge Manger, Technology Services

    7 months ago

    Burnaby, Canada PHSA Full time

    **Network Edge Manger, Technology Services** Comm Tech (Core) Burnaby, BC In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in...

  • Sales & Marketing

    4 days ago

    Burnaby, British Columbia, Canada TNI - The Network Inc. Full time

    We are a leader in direct marketing, sales, marketing & customer acquisitions! We are a professional and enthusiastic marketing firm with a large portfolio of national and international clients. We provide innovative marketing campaigns for our clients to maximize a clients exposure to the public. Qualified applicants will work face to face with our...

  • Technical Support Expert

    7 days ago

    Burnaby, Canada Fortinet Full time

    Fortinet is looking for an experienced Technical Support Expert to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. The Support Expert is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and...

  • Am Sorter

    7 months ago

    Burnaby, Canada Purolator Full time

    It’s not a package. It’s a promise® We are one of Canada’s largest courier and freight networks. With over 175 operations facilities, 100+ Purolator Shipping Centres and 1,200+ Authorized Shipping Agents across Canada and 30+ offices in the U.S., we are able to deliver more for our customers from coast to coast, every day. We believe that developing...

  • Technical Support Specialist

    4 months ago

    Burnaby, Canada Fortinet Full time

    Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Specialist to contribute to the success of...

  • Field Service Technician

    1 month ago

    Burnaby, Canada Full Service Computer Software, Service & Support Company Full time

    AMS Computer Group, a full-service ERP supplier is looking for a senior service technician with specific experience in servicing IBM RS6000-based hardware and AIX 5.3 and above operating systems. Our installations across Canada are currently based AIX UNIX and Centos/Redhat Linux. Your experience in both will be essential in helping us complete our...

  • IT Systems Administrator

    6 days ago

    Burnaby, Canada Netdigix Systems Inc Full time

    **Join the Netdigix Team: "Supportive team environment, great Company Culture and competitive Compensation package!"** Netdigix Systems is recognized as an industry leader in IT Managed Services, Cloud Hosting and IT Project Consulting in Vancouver and the Lower Mainland. **As the IT Systems Administrator, **you are responsible for proactively owning and...

  • IT Systems Administrator

    6 days ago

    Burnaby, Canada Netdigix Systems Inc Full time

    **Join the Netdigix Team: "Supportive team environment, great Company Culture and competitive Compensation package!"** Netdigix Systems is recognized as an industry leader in IT Managed Services, Cloud Hosting and IT Project Consulting in Vancouver and the Lower Mainland. **As the IT Systems Administrator, **you are responsible for proactively owning and...

  • Installation Technician

    7 days ago

    Burnaby, Canada Applied Electronics Limited Full time

    Applied Electronics is a national industry leader in Digital Media Integration Solutions and Service, specializing in professional audio visual and broadcast media technology systems. Our core strength is centered on our ability to provide customers with the highest degree of professionalism and customer satisfaction in all aspects of our business processes....

  • Desktop Support Technician

    6 days ago

    Burnaby, Canada Progression3 Full time

    On behalf of our client in Burnaby, Progression3 is in search of a Desktop Support Technician for a contract-to-permanent role. **Primary Responsibilities**: - Monitor computer hardware performance and diagnosing problems - Upgrade computers through the addition of new hardware, such as additional RAM or a new disk drive - Replace worn or defective parts...

  • IT Specialist

    7 months ago

    Burnaby, Canada Control Temp - Refrigeration & Air Conditioning Full time

    **_Job Title_**: IT Network and Cloud Infrastructure Specialist **_Reports to: _**Senior Director of IT **_Location: _**Remote **_Travel_**: 10% **Company Overview** The Arcticom Group (TAG) is a U.S.based network of commercial and industrial refrigeration companies that provide HVACR service/maintenance across the Western United States and installation...

  • Junior IT Helpdesk Support

    7 months ago

    Burnaby, Canada Encorp Pacific (Canada) - Return-It Full time

    Encorp Pacific (Canada) is a federally incorporated, not-for-profit, product stewardship corporation with beverage container management as our core business. Our mandate is to develop, manage and improve systems to recover used packaging and end-of-life products from consumers and ensure that they are properly recycled and not land-filled or incinerated. In...

  • Coordinator, Indigenous Student Life

    7 months ago

    Burnaby, Canada Simon Fraser University Full time

    Union/Affiliation: **Administrative and Professional Staff (APSA)** - Pay range: **$64,973 to $77,589 annually** - SFU Department Descr: **Student Services - Indigenous Student Centre** - Position Grade: **8** - # of openings: **1** - Biweekly Hours: **72** **Who We Are** The Indigenous Student Centre (ISC) is dedicated to providing Indigenous students...

  • Am Sorter

    4 days ago

    Burnaby, Canada Purolator Full time

    It’s not a package. It’s a promise® We are one of Canada’s largest courier and freight networks. With over 175 operations facilities, 100+ Purolator Shipping Centres and 1,200+ Authorized Shipping Agents across Canada and 30+ offices in the U.S., we are able to deliver more for our customers from coast to coast, every day. We believe that developing...

  • Technical Support Expert

    6 months ago

    Burnaby, Canada Fortinet Full time

    Fortinet is looking for an experienced Technical Support Expert to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. The Support Expert is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and...

  • Technical Support Specialist

    4 months ago

    Burnaby, Canada Fortinet Full time

    Fortinet is looking for a Technical Support Specialist - Endpoint Solutions to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. The Support Expert is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through...