IT Specialist

**_Job Title_**: IT Network and Cloud Infrastructure Specialist

**_Reports to: _**Senior Director of IT

**_Location: _**Remote

**_Travel_**: 10%

**Company Overview**

The Arcticom Group (TAG) is a U.S.based network of commercial and industrial refrigeration companies that provide HVACR service/maintenance across the Western United States and installation services throughout North America. TAG’s companies are committed to providing the highest quality and customer experience for the design, installation and maintenance of refrigeration and HVAC systems, typically for customers where refrigeration is mission critical.

TAG provides a wide variety of commercial refrigeration services including preventative maintenance, repair, installation, renovation, new system engineering and design, energy optimization and refrigerant management programs. This East Bay based company has amassed more than 800 employees and over $300 Million in operating revenue. TAG’s rapid growth is due to its business model built on acquiring independent HVACR companies.

TAG is committed to being an “employer of choice” and ensuring employees have a home where they can learn and grow. With competitive compensation and an attractive benefits package including 401K match, TAG is an exciting place to work.

**Position Overview**

The primary responsibility of the IT Network and Cloud Infrastructure Specialist will be to provide reliable and secure connectivity across the enterprise and ensuring security, availability and performance of our systems deployed both in Cloud and On-Prem. This role will serve as the administrator and SME for network and cloud technologies deployed and to be deployed across the enterprise.

**_Roles and Responsibilities:_**

The Engineer is responsible for architecture, implementation, administration, maintenance, and ensuring availability of all cloud infrastructure and other enabling tools and components deployed or planned to be deployed in the enterprise.

Reliably supporting the technology our internal customers depend on to do their jobs.

Schedule's installations and upgrades and maintains systems in accordance with established policies, procedures, and Service Level Agreements.

Develop a data protection strategy that conforms with the established requirements and administer the backups.

Conducts routine environment audits of cloud accounts for compliance with established standards, policies, configuration guidelines and procedures.

Maintains a comprehensive cloud library of all supporting documentation.

Responsible for assisting in the development of cloud strategies.

Participates in an on-call rotation.

Define, document, and adopt best practices and strategies regarding cloud deployments and maintenance

**_Qualifications:_**
- Minimum: 7 years of relevant work experience and a bachelor’s degree, _or_ 5 years of relevant work experience and a master’s degree in computer science, information systems, or business administration with technology as a core component preferred.
- Minimum of 3+ years of experience administering and supporting Cloud/Hybrid environments with a strong background with AWS / VMware vSphere and VMware Horizon Administration
- Minimum of 3+ years of experience configuring, deploying and administering SD-WAN Networking environments
- Experience with SaaS, Paas, and IaaS deployments in the Cloud
- Documented history of providing continuous improvements / enhancements using cutting edge technology
- Ability to learn and leverage other cloud technologies such as Azure, Oracle, Google etc.
- Write and augment scripts in various automation, orchestration, scripting, or programming languages
- Experience developing and maintaining performance metrics and graphs
- Ability to right-size cloud infrastructure with cost, and performance in mind
- Ability to participate in an on-call rotation
- Highly self-motivated, self-directed, and attentive to detail.
- Extensive experience working in a team-oriented, collaborative environment.
- Excellent written, oral, and interpersonal communication skills.

Equivalent combination of education and experience will be considered.

**_Systems knowledge Requirements:_** Great Plains, MS Dynamics 2018 or higher, Wennsoft/Key2Act, Horizon, MobileTech, SQL, experience with RPA a plus.

Administration of AWS and VMware Horizon environment

Administration of SD-WAN Network environment

Administration of dispersed on-prem and cloud Infrastructure - Network / Compute and Storage

Administration of VDI Infrastructure

**Competencies: The following items detail how you will be successful in this role.**

Solution Design: Ability to translate high level requirements to create and implement solutions that meet the needs of the business, are technically sound, maintainable, and cost effective.

Ability to identify missing or ambiguous requirements. Ability to function at both high and low levels of abstraction, understand complex requirements and tran