Growth Account Manager

8 months ago

Toronto, Canada Deliverect Full time

**Deliverect**

As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the while being a part of something larger than themselves.

**Omnichannel Innovation**

Our omnichannel solution serves as the driving force behind order management for fast-paced operations, providing seamless experiences for businesses and their customers. With real-time insights and analytics, our versatile and adaptable solution caters to businesses of all sizes in the hospitality and Q-commerce industry, spanning restaurants, delivery services, grocery stores, and more. With Deliverect, businesses don't just survive; they thrive in an ever-changing global landscape.

**Unlocking Benefits**

Our meticulously crafted solutions provide a multitude of benefits:
**_
Growing Sales:_** Acting as a catalyst, we propel businesses to expand their customer base, accelerating order processing and improving order delivery times.

**_
Optimised Operations:_** As specialists in fine-tuning business operations, we elevate overall efficiency while concurrently reducing operational costs.

**_
Elevated Customer Satisfaction:_** Deliverect supports businesses in offering customers faster delivery times and a seamless ordering experience, ensuring unparalleled customer satisfaction.

**Dynamic Team and Values**

Embarking on our global expansion journey across strategic hubs in Europe, North America, South America, Oceania, Asia, and the Middle East, Deliverect is fuelled by ambition and mutual respect. Our tight-knit team thrives on continuous enhancements and personal growth.

Guided by unwavering values of ownership, collaboration, and learning, we provide individuals with an environment to conquer challenges and build determination. Our culture is deeply rooted in our growth story, originating from our Belgian startup roots. From our humble beginnings, we defied all odds in unity, transforming into a global force in the tech industry. We leave a positive impact on our customers and the individuals we serve, creating a lasting legacy in our collective journey.

**Department Focus**

Meet the Growth team at Deliverect—a squad of highly motivated and seasoned professionals laser-focused on propelling our customers to new heights. We grasp the ever-changing landscape of business needs and take a proactive approach, reaching out to our customers to provide the help and support they need. Think of us as your growth partners, dedicated to ensuring that every business maximises the potential of our platform's features and functionality.

Understanding that each of our customers has distinct needs, goals, and ambitions, we offer a suite of products tailored to help them reach their unique milestones. Our commitment goes beyond the transactional; we're here to build long-term relationships. See us collaborating with our customers, uncovering growth opportunities, and co-creating innovative strategies that set the stage for their success.

At Deliverect, we don't just talk about growth—we embody it. Our Growth team is the dynamic force behind businesses flourishing in today's ever-evolving landscape, proving that success is not just a destination but a journey we navigate together.

**Your Impact
As a Growth Account Manager, you'll drive regional growth by managing and expanding our portfolio of businesses. Your role spans nurturing existing accounts, identifying growth opportunities, and strategizing to boost revenue. You'll play a crucial part in introducing evolving Deliverect solutions to businesses, fostering long-term relationships, and ensuring customers business success.

**A Typical Day**:

- Analyze account performance metrics meticulously to pinpoint potential growth avenues, focusing on cross-selling and up-selling Deliverect products tailored to client needs and objectives.
- Engage in collaborative sessions with internal teams, including Marketing and Sales, to devise and execute effective growth strategies aligned with the unique requirements of assigned clients, leveraging insights gleaned from market research and client interactions.
- Cultivate and nurture strategic partnerships with clients, positioning oneself as a reliable and knowledgeable advisor, and proactively identifying opportunities for them to optimize their use of Deliverect's platform to drive business growth.
- Establish and foster enduring relationships with key client contacts, fostering an environment of trust, collaboration, and mutual benefit, ensuring a deep understanding of client objectives and challenges.
- Conduct comprehensive analysis of customer usage data, delving into usage patterns and behaviors to identify areas where efficiency can be improved and where additional value c

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