Guest Experience Supervisor

4 weeks ago

Revelstoke, Canada VRGE Revelstoke by Bellstar Hotels & Resorts Full time

**Are you ready to join the adventure? We’re seeking talented individuals with a passion for excellence in guest services. VRGE Revelstoke is a multi-faceted space where guests can check-in, connect with friends or grab a bite while lounging in the comfort of our beautifully designed lobby and well-appointed guest rooms.**

Your role is to act as a guide through the VRGE Revelstoke and LUFT Café & Bar experience ensuring each guest receives quality service and dedication through the superior maintenance of the property.

VRGE Revelstoke associates are able to create a memorable and lasting impression whereby every guest is greeted and addressed with the utmost energy and friendly demeanor, provided with detailed direction and assistance, and ensured they receive fast and efficient service. At VRGE Revelstoke, we “think like a guest, and act like an owner”. We are looking for team members who try to make every stay an unforgettable experience for our guests.

**The Guest Experience Supervisor role may be for you if**:
You can see potential in others, and work to bring it out. You are a natural leader and enjoy coaching others to reach a common goal. You are friendly, patient, and calm under pressure. You love taking on challenges and finding solutions. You communicate clearly, speak well, and have an excellent knowledge of the area as well as our hotel facilities and services. If this sounds like you, we can’t wait for you to join our team

**Guest Experience Supervisor Key Roles**:

- Being enthusiastic, professional, and hospitable while providing correct and compelling tourist and destination information to guests and owners when required
- Being knowledgeable of all hotel facilities and services
- Ensuring the highest level of guest service through adhering to all processes and standards
- Assisting with all aspects of the daily operations of the guest service areas including LUFT
- Assisting in building, retaining, engaging, and empowering a strong service orientated team who contribute to a positive working environment
- Sharing extensive knowledge on menu and ingredient nutritional qualities
- Executing menu items by managing food and beverage quality, portion control and presentation through 100% recipe adherence
- Answering phone calls and processing check in and check out according to VRGE Revelstoke procedures
- Adhering to the financial plan and budget for the department
- Supervising performance of the department and employees through effective KPI indicators, goal setting and targets
- Working closely with the Rooms Experience team to manage room cleanliness and preparation for arrivals
- Supporting the monitoring of all departmental related costs including labor, inventory, and maintenance
- Assisting with the hiring, training, and performance evaluation of department associates
- Various administrative tasks including inventory, scheduling, invoicing, and ordering
- Constantly seeking out ways to improve guest service and increase guest satisfaction
- Graciously handle all guest concerns in a professional and timely manner, escalating them to the Guest Services Lead and/ or General Manager when required
- Maintaining confidentiality of all guests and information
- Following all legislative requirements and internal standards, policies, and procedures while upholding the company’s core values
- Other relevant and related duties as assigned

**Competencies**:

- **Collaborative**: Focused on success of the team not the individual
- **Passionate**: Provides exemplary guest service and aims to builds relationships
- **Knowledgeable**: Provides clarity to guests about accommodations or food and beverage inquiries with the ability to make intuitive suggestions based on guest preferences
- **Entrepreneurial**: Demonstrating personal initiative, unwavering determination, and proactive measures to achieve the utmost guest satisfaction, all while advancing VRGE Revelstoke’s business objectives.
- **Organized**: Can effectively move between tasks and prioritize appropriately between execution, operational tasks, and cleanliness

**Job Requirements**:

- Ability to prioritize and stay organized in a high-paced environment
- Fluency in English with excellent communication skills and the ability to follow written and verbal instructions as well as connect with a variety of stakeholders
- Confident in striking up conversation and connecting with guests in a positive and upbeat manner
- Ability to work flexible hours including mornings, days, evenings, nights, weekends, and holidays
- Strong leadership skills with the ability to plan, organize, delegate and inspire
- Strong customer service skills with the ability to build and maintain professional relationships
- Required certifications to responsibly serve alcohol (based on your province)
- Proficient knowledge of computers, including using Microsoft Office Suite, Customer Relationship Management technology such as Delphi, Salespro and Tripl

  • Housekeeper

    2 months ago

    Revelstoke, Canada Eleven Experience Full time

    **About Eleven Experience**: Eleven is different than anything anyone has experienced before. So it's really hard to describe in a way people get. Technically, we're an "experiential travel company" with a diverse portfolio of intimate, discrete properties in remarkable corners of the world. At each destination our guided outdoor adventures, unique to that...

  • Sths - Guest Services & Retail Agent

    1 month ago

    Revelstoke, Canada Selkirk Tangiers Heli Skiing Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Maintenance Supervisor

    3 weeks ago

    Revelstoke, Canada The Sutton Place Hotels Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Rmr - Kids Programs Supervisor, Snow School

    3 days ago

    Revelstoke, Canada Revelstoke Mountain Resort Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Guest Service Agent- Summer 2023

    3 weeks ago

    Revelstoke, Canada Sutton Place Full time

    **Benefits** - ** $20.00 per hour**:$18.00 per hour base starting wage plus a $2.00/hr Supplemental Summer Bonus for hours worked between May 20, 2023 - September 24, 2023. - ** Staff Accommodation available.**: - Summer Employee Pass to Revelstoke Mountain Resort, Silver Star Mountain Resort and Sun Peaks Resort - Complimentary Resort Shuttle - Fit to Work...

  • Guest Services Agent

    2 months ago

    Revelstoke, Canada THE SUTTON PLACE HOTEL Full time

    **JOB REQUIREMENTS**: **Education**: - Secondary (high) school graduation certificate - or equivalent experience **Experience**: - 1 year to less than 2 years **Work setting**: - Hotel, motel, resort **Tasks**: - Register arriving guests and assign rooms - Process group arrivals and departures - Take, cancel and change room reservations - Provide...

  • Guest Services Agent

    1 week ago

    Revelstoke, Canada THE SUTTON PLACE HOTEL Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years - or equivalent experience **Work setting**: - Hotel, motel, resort **Tasks**: - Register arriving guests and assign rooms - Process group arrivals and departures - Take, cancel and change room reservations - Provide information on hotel facilities and...

  • Maintenance Supervisor

    1 week ago

    Revelstoke, Canada The Sutton Place Hotels Full time

    Title: Maintenance Supervisor Reports to: Maintenance Manager Location: 2950 Camozzi Road, Revelstoke, BC V0E 2S1 Job Type: Full-Time Permanent The Sutton Place Hotel at Revelstoke Mountain Resort is a luxury 4-star hotel, located directly opposite the gondola and activities that provide experiences of a lifetime for our guests. The Sutton Place Hotel and...

  • Maintenance Supervisor

    1 week ago

    Revelstoke, Canada The Sutton Place Hotels Full time

    Title: Maintenance Supervisor Reports to: Maintenance Manager Location: 2950 Camozzi Road, Revelstoke, BC V0E 2S1 Job Type: Full-Time Permanent The Sutton Place Hotel at Revelstoke Mountain Resort is a luxury 4-star hotel, located directly opposite the gondola and activities that provide experiences of a lifetime for our guests. The Sutton Place Hotel and...

  • Guest Service Manager

    4 days ago

    Revelstoke, Canada Premier Visa and Immigration Services Ltd. Full time

    Support General Manager with all aspects of the lodge and property operations for the winter as well as summer guest programs - Lead, hire, train and manage the lodge team in all things related to rooms, breakfast, apres and transfers, opening and closing duties as well as wellness facility upkeep - Ensure staff is trained in using the systems and make them...

  • Year Round Guest Services Assistant Manager

    2 weeks ago

    Revelstoke, Canada Revelstoke Mountain Resort Full time

    Revelstoke Mountain Resort (RMR) is a division of Canada’s largest privately held hospitality company, Northland Properties Corporation (NPC), and since its inception in 2007, we have gained a reputation for big mountain riding, legendary powder and an authentic Canadian resort town. Job Summary The primary role of the Guest Services Assistant Manager is...

  • Rmr - Lift Maintenance Supervisor

    3 weeks ago

    Revelstoke, Canada Revelstoke Mountain Resort Full time

    RMR - Lift Maintenance Supervisor Revelstoke Mountain Resort, 2950 Camozzi Road, Revelstoke, British Columbia, Canada Req #623 Friday, March 15, Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands...

  • Rmr - Lift Maintenance Supervisor

    2 weeks ago

    Revelstoke, Canada Revelstoke Mountain Resort Full time

    RMR - Lift Maintenance Supervisor Revelstoke Mountain Resort, 2950 Camozzi Road, Revelstoke, British Columbia, Canada Req #623 Friday, March 15, Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands...

  • Guest Services, Housekeeping Assistant, Breakfast

    2 months ago

    Revelstoke, Canada Courthouse Inn Full time

    **Join our team and work in a privately owned, local lodge style Inn in beautiful Revelstoke!** We are looking for a little bit of everything. This job is full time year round and will consist of some breakfast serving, front desk, housekeeping, and laundry services. Morning and afternoon shifts required. We are looking for an awesome person to join our...

  • Guest Services, Housekeeping Assistant, Breakfast

    1 month ago

    Revelstoke, Canada Courthouse Inn Full time

    **Join our team and work in a privately owned, local lodge style Inn in beautiful Revelstoke!** We are looking for a little bit of everything. This job is year round full time and will consist of some breakfast serving, front desk, housekeeping, and laundry services. We are looking for an awesome person to join our team. If you are an avid multi-tasker...

  • Front Desk/guest Services Agent

    2 weeks ago

    Revelstoke, Canada Heather Mountain Lodge Great Canadian Heli-Skiing - Golden BC Full time

    We are a privately run company, operating a hospitality and heli-skiing business, located outside of Golden, BC. We deliver Best Day Ever experiences through our companies Heather Mountain Lodge and Great Canadian Heli-Skiing, who have been a part of the Golden community for over 25 years. Our companies are operated using the Entrepreneurial Operating...

  • Year Round Rentals

    2 weeks ago

    Revelstoke, Canada Revelstoke Mountain Resort Full time

    Revelstoke Mountain Resort (RMR) is a division of Canada’s largest privately held hospitality company, Northland Properties Corporation (NPC), and since its inception in 2007, we have gained a reputation for big mountain riding, legendary powder and an authentic Canadian resort town. Job Summary The Rentals/Repair Supervisor will work under the general...

  • Maintenance Management

    1 day ago

    Revelstoke, Canada Revelstoke Mountain Resort Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Shift Supervisor

    3 weeks ago

    Revelstoke, Canada Tim Hortons Full time

    Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to...

  • Shift Supervisor

    1 week ago

    Revelstoke, Canada Tim Hortons Full time

    Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to...