Front Desk/guest Services Agent

4 weeks ago

Revelstoke, Canada Heather Mountain Lodge Great Canadian Heli-Skiing - Golden BC Full time

We are a privately run company, operating a hospitality and heli-skiing business, located outside of Golden, BC. We deliver Best Day Ever experiences through our companies Heather Mountain Lodge and Great Canadian Heli-Skiing, who have been a part of the Golden community for over 25 years. Our companies are operated using the Entrepreneurial Operating System®to encourage focus, discipline, and accountability in our team.

Our **Core Purpose** is to inspire our guests to live adventurous lives, by creating and celebrating Best Day Evers.

Our **Core Target** is to create 10,000 Best Day Ever experiences by 2028.

Our company cultural **Core Values** include:

- OWN IT. This is your life; own it and grow it. (Self-Accountability)
- SEEK GREATNESS. It’s about being better, not bigger. (Commitment to Excellence)
- GO DEEP. Invest in creating long-term relationships. (Build Trust)
- ELEVATE. Set others up for success. (Empower)
- BE WILD. Feed your soul. (Quality of Life)

Our incredible location based on the doorstep of Glacier National Park gives our team and guests spectacular access to all the beauty and wonders the mountains have to offer. Acting as a much needed rest stop for travelers, or a magical wedding venue in our summer operations or a cozy lodge to house our heli-skiing guests in our winter operations, we pride ourselves in facilitating meaningful and memorable moments for all. We are so fortunate to be a part of the amazing small mountain town community of Golden, British Columbia. Our boutique lodge will not only offer you the opportunity to build meaningful connections with our amazing team as well as guests, but will also provide unbeatable access to enjoy all the adventures we have in our own backyard. If this speaks to your passions and skill set, please send us your resume

**POSITION OVERVIEW**:

- Guide guests through check-in & check-out processes
- Maintaining a constant level of professionalism while providing guests with all lodge services information and assisting with any requests or inquiries
- Conduct daily tasks that assist with the smooth and orderly operation of the front desk and retail shop area, such as restocking, reorganizing and inventory management of the retail area, preparing and sharing reports, requests or any pertinent information with other departments within the lodge and maintaining a tidy and presentable work space at all times
- Act as the information center of the lodge for guests during their stay in an attentive, courteous and friendly manner
- Work closely with other departments delegate guest requests and ensure tasks are coordinated and fulfilled
- Help in creating an upscale ambiance and atmosphere for guests
- Facilitate the waiver process for all guests
- Perform any other duties assigned by the direct manager
- Assist other departments when required

**QUALIFICATIONS**:

- Front desk/ guest service experience is an asset
- Retail experience is an asset
- Previous experience with Opera Cloud, Property Management System is an asset
- First Aid certification is an asset
- Positive attitude and willingness to learn
- Strong solution based thinking ability
- Ability to lift items up to 50 lbs.
- Willingness to be flexible with scheduling
- Excellent teamwork and communication skills
- Strong Time Management Skills
- Highly organized, results oriented and excellent troubleshooting skills
- Able to maintain a positive and objective outlook in challenging situation
- Ability to lead by example while displaying a high standard of performance
- **Visa Requirements: Must be legally eligible to work in Canada**

**WHY WORK FOR US?**
- Work within a team environment where each individual is valued and respected. Our passionate leadership team is invested in building trust in our organization and elevating staff to do their very best each and every day.
- Heather Mountain Lodge is home to a large number of our seasonal staff. Our location just off of highway 1 allows staff to choose between utilizing the staff accommodation for the season or commuting from the town of Golden.
- Every team member is encouraged to prioritize a healthy work life balance while following our core value of “Being Wild”. Management encourages team members to achieve this by enjoying all of the amenities the lodge has to offer, including our employee lounge area with a bouldering wall and our wood burning sauna.
- Our Lodge sits on the doorstep of Glacier National Park which provides staff easy access to some of the worlds best touring/hiking terrain the mountains have to offer. As our Lodge is based right off of Highway 1, staff can enjoy the lodge life while still having access to the town of Golden in their off time to enjoy a dinner in town or a movie night at the theater
- Opportunity for growth within the organization

**Starting Wage and Compensation**:

- $18 per hour
- Hourly based share of Heather Mountain Lodge Tip Pool
- Full time accommodations and 3 Meals per Day (7 d

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