Sths - Guest Services & Retail Agent
2 weeks ago
Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
**Title**: Guest Services/ Retail Agent
**Reports to**: Guest Service/Retail Manager
JOB SUMMARY
Under direction of the Guest Services/Retail Manager and the Guest Services Supervisors, the primary responsibilities of our Guest Service Agents are to deliver outstanding customer service to all STHS clients while ensuring completion of daily Guest Service and Retail duties. These include welcoming all guests to the property, completing waivers and initial onboarding, as well as working in the retail store recommending and assisting guests in purchasing goods.
SUMMARY OF ESSENTIAL JOB FUNCTIONS
- Ensure all guest documentation regarding registration, waivers, health and allergy requests are gathered, completed and given to the appropriate team members on a daily basis.
- Prepare documents for all departments on a weekly basis pertaining to in-house guests’ groups, dining schedule, etc.
- Work in conjunction with the day-heli team to prepare and organize all guest lunch requirements
- Ensuring accurate payments for all extra metres and runs skied by STHS guests
- Prepare and conduct orientation sessions for new guests upon their arrival, providing an outline of what their package includes and what to expect during their stay.
- Management of retail products, merchandising, maintain inventory levels.
- Working with all departments to ensure guest satisfaction through professional customer service, and efficient communication
- Product knowledge in regards to services and programs offered by STHS and RMR
- Professional telephone etiquette, message taking and directing phone calls to the appropriate persons.
ABILITIES REQUIRED
- Excellent customer service skills
- Team oriented but able to work with mínimal supervision
- Ability to work in a fast-paced environment
- Must be comfortable speaking to the public
- Strong organizational skills
- Well organized and efficient in time management
- Multi-tasking
- Previous retail experience
- Able to do light lifting
- Competent computer Skills
- Multilingual preferred (English, German, French)
-
Guest Services Agent
4 weeks ago
Revelstoke, Canada THE SUTTON PLACE HOTEL Full timeEducation: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years - or equivalent experience **Work setting**: - Hotel, motel, resort **Tasks**: - Register arriving guests and assign rooms - Process group arrivals and departures - Take, cancel and change room reservations - Provide information on hotel facilities and...
-
Office Coordinator
4 weeks ago
Revelstoke, Canada Revelstoke Property Services Full timeWe are looking to add an Office Coordinator to support Revelstoke’s only licensed long-term brokerage and property management companies and our vacation rentals division, all located in the same office. The focus of this role is to support the team and ensure smooth operations of the office operations in conjunction with management. **Duties and...
-
Front Desk Agent
1 week ago
Revelstoke, Canada Fairfield Inn & Suites by Marriott Full timeEducation: Secondary (high) school graduation certificate - Experience: Experience an asset **Work setting**: - Hotel, motel, resort **Tasks**: - Register arriving guests and assign rooms - Process group arrivals and departures - Take, cancel and change room reservations - Provide information on hotel facilities and services - Provide general information...
-
Retail Sales Associate, Alpine Village Mall
2 days ago
Revelstoke, Canada The Source Full timeReq Id: 417889At The Source, we believe that the right tech makes all the difference and exist to help Canadians discover the endless possibilities of tech. We carry the latest tech, offer advice across all categories and networks, and put our customers first to ensure they find the right tech for them.Every day our Associates across the country help...
-
Retail Sales Associate, Alpine Village Mall
4 weeks ago
Revelstoke, Canada Bell Full timeReq Id: 416701 At The Source, we believe that the right tech makes all the difference and exist to help Canadians discover the endless possibilities of tech. We carry the latest tech, offer advice across all categories and networks, and put our customers first to ensure they find the right tech for them. Every day our Associates across the country help...
-
Retail Sales Associate, Alpine Village Mall
3 weeks ago
Revelstoke, Canada The Source Full timeReq Id: 417889At The Source, we believe that the right tech makes all the difference and exist to help Canadians discover the endless possibilities of tech. We carry the latest tech, offer advice across all categories and networks, and put our customers first to ensure they find the right tech for them.Every day our Associates across the country help...
-
Member Service Representative
7 days ago
Revelstoke, Canada Revelstoke Credit Union Full timeRevelstoke Credit Union is excited to announce we are looking for an energetic, motivated individual to work on our front line as a Member Service Representative(Teller). This role is an entry-level position in a highly visible Member service-oriented organization. This job will be attractive to people looking for a career or interested in Finance. The...
-
Member Service Representative
4 weeks ago
Revelstoke, Canada Revelstoke Credit Union Full timeRevelstoke Credit Union is excited to announce we are looking for an energetic, motivated individual to work on our front line as a Member Service Representative(Teller). This role is an entry-level position in a highly visible Member service-oriented organization. This job will be attractive to people looking for a career or interested in Finance. The...
-
hotel front desk clerk
4 weeks ago
Revelstoke, Canada Grizz Hotel Full timeEducation: Secondary (high) school graduation certificateExperience: Experience an assetTasksRegister arriving guests and assign roomsProcess group arrivals and departuresTake, cancel and change room reservationsProvide information on hotel facilities and servicesInvestigate and resolve complaints and claimsProcess guests' departures, calculate charges and...
-
hotel front desk clerk
3 weeks ago
Revelstoke, Canada Grizz Hotel Full timeEducation: Expérience: EducationSecondary (high) school graduation certificateTasksRegister arriving guests and assign roomsProcess group arrivals and departuresTake, cancel and change room reservationsProvide information on hotel facilities and servicesInvestigate and resolve complaints and claimsProcess guests' departures, calculate charges and receive...
-
Housekeeper
5 days ago
Revelstoke, Canada Days Inn & Suites Revelstoke Full timeJob description - Provide exceptional customer service to our guests, making their stay as comfortable and accommodating as possible - Thoroughly clean assigned rooms - Take initiative to offer friendly assistance or answer questions from our guests - Perform all shift checklist responsibilities - Able to work independently - Must adhere to service...
-
Housekeeper
4 weeks ago
Revelstoke, Canada Days Inn & Suites Revelstoke Full timeJob description - Provide exceptional customer service to our guests, making their stay as comfortable and accommodating as possible - Thoroughly clean assigned rooms - Take initiative to offer friendly assistance or answer questions from our guests - Perform all shift checklist responsibilities - Able to work independently - Must adhere to service...
-
Assistant Executive Housekeeper
7 days ago
Revelstoke, Canada Swiss Chalet Motel Full timeEducation: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Work setting**: - Motel **Tasks**: - Establish and implement operational procedures for housekeeping department - Select and purchase equipment and supplies - Plan and co-ordinate activities of housekeeping supervisors and crews - Co-ordinate inspection of...
-
hotel clerk supervisor
3 weeks ago
Revelstoke, Canada Mount Revelstoke Alpine Chalets Full timeEducation: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsWork settingHotel, motel, resortTasksCo-ordinate activities with other work units or departmentsEstablish work schedules and proceduresPerform same duties as workers supervisedPrepare and submit reportsResolve work problems, provide technical advice and recommend...
-
hotel clerk supervisor
3 weeks ago
Revelstoke, Canada Regent Hotel Full timeEducation: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsWork settingHotel, motel, resortTasksPerform same duties as workers supervisedAssist clients/guests with special needsCo-ordinate, assign and review workHire and train staff in job duties, safety procedures and company policiesMaintain operation of computer...
-
hotel clerk supervisor
3 days ago
Revelstoke, Canada Regent Hotel Full timeEducation: Expérience: EducationSecondary (high) school graduation certificateWork settingHotel, motel, resortTasksPerform same duties as workers supervisedAssist clients/guests with special needsCo-ordinate, assign and review workHire and train staff in job duties, safety procedures and company policiesMaintain operation of computer systems, equipment,...
-
hotel clerk supervisor
3 days ago
Revelstoke, Canada Best Western Plus Revelstoke Full timeEducation: Expérience: EducationSecondary (high) school graduation certificate or equivalent experienceTasksAssist clients/guests with special needsCo-ordinate, assign and review workHire and train staff in job duties, safety procedures and company policiesMaintain operation of computer systems, equipment, machinery and arrange repair work to ensure...
-
hotel clerk supervisor
3 weeks ago
Revelstoke, Canada Mount Revelstoke Alpine Chalets Full timeEducation: Expérience: EducationSecondary (high) school graduation certificateWork settingHotel, motel, resortTasksCo-ordinate activities with other work units or departmentsEstablish work schedules and proceduresPerform same duties as workers supervisedPrepare and submit reportsResolve work problems, provide technical advice and recommend measures to...
-
hotel executive housekeeper
6 days ago
Revelstoke, Canada Ramada Revelstoke Full timeEducation: Secondary (high) school graduation certificateExperience: 2 years to less than 3 yearsWork settingStaff accommodation available50 - 100 roomsHotel, motel, resortTasksPlan and co-ordinate activities of housekeeping supervisors and crewsCo-ordinate inspection of assigned areasSupervise staffEnsure that safety standards and departmental policies are...
-
hotel executive housekeeper
3 days ago
Revelstoke, Canada Ramada Revelstoke Full timeEducation: Expérience: EducationSecondary (high) school graduation certificateWork settingStaff accommodation available50 - 100 roomsHotel, motel, resortTasksPlan and co-ordinate activities of housekeeping supervisors and crewsCo-ordinate inspection of assigned areasSupervise staffEnsure that safety standards and departmental policies are metCo-ordinate...