Patient Experience Coordinator

3 months ago

Ottawa, Canada Glebe Osteopathy and Wellness Full time

**Positions available immediately in Ottawa**

Join our team that is focused on patient care and collaboration. Glebe Osteopathy and Wellness is a wellness centre that helps patients through pain or injury. Through collaborative healthcare and movement-based programming, we help patients prevent future injuries. We are located on Bank Street and minutes away from Lansdowne Park.

We are recruiting Patient Experience Coordinators to join our multidisciplinary team The successful applicant will be responsible for providing clients with excellent customer service to assist them with improving their overall health and wellness. You will work at the administration desk to offer our clients a welcoming atmosphere.

**Responsibilities**

**A. Patient Experience**
- Welcoming greeting to all visitors, receive and direct all visitors and enquiries, relaying and coordinating staff messages
- Phone performance.
- Provide accurate information for patients
- Front desk décor, tidiness and setup
- Promote rescheduling of appointments
- Accurately collect payments, billings, and insurance information
- Run specific reports to collect information for management

**B. Feedback**
- Each month, meet with the team to discuss operational challenges and solutions
- Attend training sessions and workshops

**C. Clinic Space**
- Ensure the outside of the clinic (i.e. parking, walkway, front door, sandwich board, exterior windows) is organized, clean, and unobstructed
- Report any issues with the physical space of the clinic
- Front desk and patient waiting area are clean, organized, and follow brand guidelines
- Treatment space, rooms and exercise area are clean, organized, and follow brand guidelines
- Products are stocked, organized, and follows brand guidelines

**D. Operations**
- Ensure completion of digital checklists
- Follow patient experience operations - Win-back calls, Retention calls, Confirmation calls, New Patient Registry, etc
- Responsible for scheduling patient appointments, invoicing, and collections
- Follow procedures related to specific programs and patient types
- Suggest improvements and escalate any operational issues to the Patient Experience Manager

**Requirements**:

- Hard working, self motivated, punctual, and dependable.
- Professional & courteous at all times, with a positive attitude
- Exceptional customer service skills in a reception environment, and a great team player
- Maintain high standards in business and possess initiative
- Must be detail oriented and have excellent organization skills
- You have to have great verbal and listening communication skills for this role, be personable and welcoming.

**Why Glebe Osteopathy and Wellness?**
- Flexible schedule. Weekly hours starting at a 12-hour commitment. Shift structure between 4-6 hours. Weekday and weekend hours available.
- Modern clinic environment
- Career planning and regular support

**Company core values**
- Act with professionalism
- Prioritize Client-centered care
- Treat each other and our space with respect and care
- Treat security and confidentiality seriously
- Aim for continuous growth, collaboration and teamwork
- Have fun

If our clinical focus and values interest you, and you are ready to focus on your professional growth, we’d love to meet you

**Job Type**: Part-time
Part-time hours: 10-15 per week

**Salary**: $15.50 per hour

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Ottawa, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)
- Sales: 1 year (preferred)

Work Location: In person

  • Patient Experience Administrator

    4 months ago

    Ottawa, Canada St. Laurent Dental Centre Full time

    About Us: Join Our Dynamic Team at St. Laurent Dental Centre! Are you ready to be a part of a cutting-edge dental practice in the heart of Ottawa? At St. Laurent Dental Centre, we go beyond just dentistry - we create a positive and pleasant experience for our patients while delivering top-notch preventive, restorative, and cosmetic dentistry. Our commitment...

  • Patient Coordinator

    3 months ago

    Ottawa, Canada Canada Vein Clinics Full time

    Canada Vein Clinics is seeking a casual/ part-time Patient Care Coordinator to join our team of professionals at our Ottawa clinic. **Position Outline and Responsibilities** - A Patient Care Coordinator is responsible for engaging with patients who have scheduled a consultation with our clinic. You will provide education regarding specific procedures that...

  • Patient Experience Coordinator in Downtown Clinic!

    3 months ago

    Ottawa, Canada MOOV Physiotherapy Full time

    **Exciting opportunity to join an established boutique physiotherapy clinic in the heart of downtown Ottawa as our newest Patient Experience Coordinator! Our team offers a wide variety of specialized programming in pelvic health, sports, and pain management. We welcome you to bring your exceptional client service skills, cheery and empathetic demeanor and...

  • Patient Care Coordinator

    3 months ago

    Ottawa, Canada Ottawa Plastic Surgery Full time

    **Responsibilities** - Assist in consultations as needed - Assist on follow up days, ensure patient flow into and out of rooms - Manage and enter patient photographs, data and measurements - Review new patient intake forms and enter data - Discuss with care coordinator/surgeon as needed - Complete surgical booking packages and ensure accuracy - Transmit...

  • Patient Care Coordinator

    1 month ago

    Ottawa, Ontario, Canada FYidoctors Full time

    Become a vital part of our team at FYidoctors as a Patient Care Coordinator and contribute to enhancing the well-being of individuals every day. With a strong commitment to health, we have expanded our presence significantly, now operating over 350 locations. Our dedicated workforce of more than 3,000 professionals serves countless patients across North...

  • Rpn/ Patient Care Coordinator

    4 months ago

    Ottawa, Canada La Vie Executive Health Center Full time

    RPN-Patient Care Coordinator La Vie Medical requires a Patient Care Coordinator at each of our location, Ottawa and Kanata, to provide both direct and indirect patient care. The Patient Care Coordinator will perform technical and clinical support activities while assisting patients, and family members with concern and empathy. The Patient Care Coordinator...

  • Patient Care Coordinator

    4 months ago

    Ottawa, Canada Complete Respiratory Care Full time

    **Complete Respiratory Care** is part of Canada’s largest independently owned obstructive sleep apnea treatment group not privately owned, that delivers a patient-centric health care experience through our clinic operations across Ontario and Quebec. We have patients, not customers; clinics, not stores; and an unwavering commitment to improve the lives of...

  • Patient Service Coordinator

    5 months ago

    Ottawa, Canada docbraces Full time

    docbraces has an exciting full-time opportunity! We are looking for a talented Patient Service Coordinator to join our Ottawa, ON team. Canadian Orthodontic Partners provides support services to docbraces and our national network of community-based clinics in delivering personalized Orthodontic treatment. We provide an enhanced level of patient care and...

  • Patient Care Coordinator

    1 month ago

    Ottawa, Ontario, Canada FYidoctors Full time

    About Us:At FYidoctors, we prioritize the well-being of our patients and are proud to be a trusted name in eye care across Canada and the USA. Our commitment to health and a doctor-led approach has propelled our growth from 30 locations to over 350 in just 15 years.Our greatest asset is our dedicated team of over 3,000 professionals who provide exceptional...

  • Patient Services Coordinator

    3 weeks ago

    Ottawa, Ontario, Canada Home and Community Care Support Services Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented individual to join our team as a Healthcare Support Specialist. As a key member of our Home and Community Care Support Services team, you will provide administrative and clerical support to our healthcare professionals, ensuring that patients receive prompt and effective care.Key...

  • Patient Services Coordinator

    3 weeks ago

    Ottawa, Ontario, Canada Home and Community Care Support Services Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented individual to join our team as a Healthcare Support Specialist. As a key member of our Home and Community Care Support Services team, you will provide administrative and clerical support to our healthcare professionals, ensuring that patients receive prompt and effective care.Key...

  • Patient Care Coordinator

    3 months ago

    Ottawa, Canada Complete Respiratory Care Full time

    **Complete Respiratory Care** is part of Canada’s largest independently owned obstructive sleep apnea treatment group, that delivers a patient-centric health care experience through our clinic operations across Ontario and parts of Quebec. We have patients, not customers; clinics, not stores; and an unwavering commitment to improve the lives of everyone...

  • Veterinary Patient Care Coordinator

    3 days ago

    Ottawa, Ontario, Canada VCA Full time

    Job Title: Veterinary Patient Care CoordinatorWe are seeking a highly organized and compassionate Veterinary Patient Care Coordinator to join our team at Alta Vista Animal Hospital.Job Summary:The Veterinary Patient Care Coordinator will be responsible for maintaining effective communication between the doctor and clients, ensuring seamless care for our...

  • Veterinary Patient Care Coordinator

    4 days ago

    Ottawa, Ontario, Canada VCA Full time

    Job Title: Veterinary Patient Care CoordinatorWe are seeking a highly organized and compassionate Veterinary Patient Care Coordinator to join our team at Alta Vista Animal Hospital.Job Summary:The Veterinary Patient Care Coordinator will be responsible for maintaining effective communication between the doctor and clients, ensuring seamless care for our...

  • Patient Care Coordinator

    1 month ago

    Ottawa, Ontario, Canada Lifemark Full time

    Customer Service Representative – Lifemark Physiotherapy Orléans Permanent Full-Time Are you committed to enhancing the health and wellness of individuals? Do you excel in a collaborative environment alongside skilled professionals and aim to uphold high standards of service quality? If you are looking for a role where you can be appreciated and...

  • Patient Admission Coordinator

    1 month ago

    Ottawa, Ontario, Canada The Royal Mental Health Centre Full time

    Position Overview:The role of the Patient Admission Coordinator is essential in ensuring the smooth processing of patient admissions, transfers, and discharges within the healthcare facility.Duties:Manage the admission process for inpatients, including transfers and discharges.Facilitate the registration of new patients and re-registration for outpatient...

  • Community Engagement Specialist

    3 weeks ago

    Ottawa, Ontario, Canada UNAVAILABLE Full time

    Job SummaryWe are seeking a highly skilled Community Engagement Specialist to join our team at Ontario Health atHome. As a key member of our organization, you will play a vital role in engaging with diverse community members and healthcare providers to improve patient experience and health outcomes.Key ResponsibilitiesConduct engagement activities with...

  • Community Engagement Specialist

    3 weeks ago

    Ottawa, Ontario, Canada UNAVAILABLE Full time

    Job SummaryWe are seeking a highly skilled Community Engagement Specialist to join our team at Ontario Health atHome. As a key member of our organization, you will play a vital role in engaging with diverse community members and healthcare providers to improve patient experience and health outcomes.Key ResponsibilitiesConduct engagement activities with...

  • Veterinary Patient Care Coordinator

    4 days ago

    Ottawa, Ontario, Canada VCA Canada Full time

    Job Title: Veterinary Patient Care CoordinatorWe are seeking a highly organized and empathetic individual to join our team as a Veterinary Patient Care Coordinator at Alta Vista Animal Hospital.Job Summary:The Veterinary Patient Care Coordinator will be responsible for maintaining communication lines between the doctor and the client, providing daily...

  • Veterinary Patient Care Coordinator

    5 days ago

    Ottawa, Ontario, Canada VCA Canada Full time

    Job Title: Veterinary Patient Care CoordinatorWe are seeking a highly organized and empathetic individual to join our team as a Veterinary Patient Care Coordinator at Alta Vista Animal Hospital.Job Summary:The Veterinary Patient Care Coordinator will be responsible for maintaining communication lines between the doctor and the client, providing daily...