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General Manager

4 months ago

Richmond, Canada Hestia Kitchen + Bar Richmond Full time

Job Summary:
**Responsibilities**:
Operations Management:

- Manage all aspects of the restaurant's operation such as staff scheduling, inventory management, and financial reporting.
- Oversee cash handling procedures, ensuring accuracy and security at all times.
- Conduct regular staff meetings to communicate updates, provide training, and address any issues or concerns.

Staff Management:

- Train and supervise staff members to ensure excellent customer service and adherence to company policies and procedures.
- Create and maintain a positive work environment that fosters teamwork and employee development.
- Accomplish restaurant objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining staff.

Customer Service:

- Monitor food quality and presentation to ensure consistency and customer satisfaction.
- Handle customer complaints or concerns in a professional manner, striving to resolve issues promptly and effectively.

VIP Program Service and Management:

- Develop and manage a VIP program to reward and retain loyal customers.
- Ensure VIP customers receive exceptional service, personalized experiences, and exclusive offers.
- Monitor the effectiveness of the VIP program and make adjustments to improve customer satisfaction and engagement.

Collaboration and Development:

- Collaborate with the kitchen staff to develop new menu items or improve existing ones.
- Cooperate with department directors and prepare reports of financial, marketing, supply, and other operation-related reports and plans.
- Develop strategic plans for optimized productivity and establish operation plans by researching restaurant demand.

Marketing and Events:

- Develop and implement marketing strategies to attract new customers and retain existing ones.
- Plan and oversee special events, private parties, and catering functions.
- Coordinate with the marketing team to promote events and new menu items through various channels.

Wine and Bar Management:

- Manage the wine and bar operations, including inventory, ordering, and menu development.
- Ensure staff are knowledgeable about the wine list and bar offerings to provide excellent recommendations to customers.
- Stay updated on industry trends and new products to enhance the restaurant's wine and bar offerings.

Continuous Improvement:

- Maintain high customer satisfaction levels in restaurant operations by implementing policies and standard operating procedures and determining and implementing system improvements.
- Maintain professional and technical knowledge by reviewing professional publications and benchmarking state-of-the-art practices.
- Oversee and manage daily operations to ensure smooth and efficient functioning of the restaurant.
- Monitor restaurant’s performance and take corrective actions as needed.
- Ensure compliance with health and safety regulations.

**Requirements**:

- Proven experience in restaurant management or a related field
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication and interpersonal skills
- Knowledge of food handling and safety regulations
- Familiarity with inventory management systems
- Ability to work in a fast-paced environment while maintaining attention to detail
- Flexibility to work evenings, weekends, and holidays as needed

**Skills**:

- Team management
- Bartending knowledge
- Interviewing skills
- Food handling expertise
- Restaurant management experience
- Knowledge of the food industry
- Leadership abilities
- Cash handling proficiency
- Hospitality mindset

**Job Types**: Full-time, Permanent

Pay: $60,000.00-$100,000.00 per year

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
- Stock options
- Store discount
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Tips

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Hospitality: 3 years (preferred)

Work Location: In person

Expected start date: 2024-07-15