IT Help Desk Analyst

2 weeks ago


Hamilton, Canada Scarfone Hawkins LLP Full time

Scarfone Hawkins LLP is an established and growing law firm. We provide excellence in legal services to a variety of private, corporate and institutional clients throughout Southern Ontario.

We are currently seeking an IT Help Desk Analyst.

If you have a passion for technology, have in-depth knowledge of the latest industry standard computer hardware and software, and a willingness to learn proprietary legal software, then Scarfone Hawkins LLP has the role for you

**What you will be doing**:

- Processing and facilitating I.T. Support calls, tickets, covering a wide range of I.T. issues from user accounts, to printers, to software and hardware issues.
- Installing and configuring computer hardware, software, systems, networks, printers and scanners.
- Investigating, diagnosing and solving computer software and hardware issues, including repairing equipment and replacing parts.
- Following established polices and processes to ensure standardized software and hardware setups.
- Assisting with scheduled maintenance and upgrades.
- Record, track, and document the service desk incident-solving process, emerging trends in incidents, documenting all successful and unsuccessful actions taken, through to final resolution;
- Research solutions through internal and external knowledgebase, resources, etc.
- Test fixes to ensure issues have been adequately resolved.
- Develop, update and contribute to walkthroughs, technical guides, and FAQs for both the I.T. Dept. and end users, as needed.
- Provide suggestions for continual improvement of the I.T. Help Desk; your input is vital to our success
- Adhere to all company’s policies, guidelines and statutory/legislative requirements
- Attend and participate in team and supervision meetings
- Participate in operations or infrastructure projects/activities as required
- Perform any other I.T. duties as required.

**Who you are**:

- Completion of a technical computer program such as COMPTIA A+, Microsoft Professional Certifications, and /or equivalent combination of education and experience.
- Great attention to detail, with the ability to prioritize, multitask and manage multiple I.T. issues in a timely manner.
- Experience with Microsoft Azure, and Microsoft 365 administration would be an asset.
- Ability to write clearly and concisely, and articulate complex I.T. processes and methodologies to Partners, Lawyers, Legal Assistants, and Law Clerks in a manner in which they can understand.
- Ability to sit, stand and operate office equipment.
- Comfortable using simple tools and performing occasional lift work.
- Excellent written and verbal communication skills

**Hours of Work**: 35 hours per week, Monday to Friday. Willingness to work occasional evening and weekend hours on projects, rollouts, as needed.

What's in it for you?
- Convenient location in the heart of Hamilton’s downtown core, close to restaurants, shops and transportation
- Competitive salary commensurate with experience including comprehensive benefits package
- Paid Parking
- Continuous learning resources
- Fantastic office culture with many fun events

We pride ourselves on excellence in everything we do, every day. If this matches what you are looking for, we want to hear from you



  • Hamilton, Canada McMaster University Full time

    **Schedule** Mon - Fri (8:30-4:30) **Education Level** Post - Secondary Degree/Diploma **Career Level** Experienced - Non - Manager < The Faculty of Health Sciences, Computer Services Unit (CSU) seeks a full-time Service Desk Analyst. This position would be part of the Operations stream within CSU, working alongside other analysts in providing technical...


  • Hamilton, Canada City of Hamilton Full time

    Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody...


  • Hamilton, Canada McMaster University Full time

    **What you can expect from working at McMaster University**: As one of Canada’s most research-intensive universities and home to more than 70 research centres and institutes, working at McMaster University is an opportunity to be involved in a thriving research community comprised of renowned Canada Research Chairs and internationally recognized research...

  • Data Analyst

    5 days ago


    Hamilton, Canada GTX Group OF Agencies Full time

    We are looking to hire a data analyst to join our data team. You will take responsibility for managing our master data set, developing reports, and troubleshooting data issues. To do well in this role you need a very fine eye for detail, experience as a data analyst, and a deep understanding of the popular data analysis tools and databases. **Data Analyst...

  • IT Network Analyst

    6 days ago


    Hamilton, Canada Harris Rebar Full time

    IT Network Analyst - Endpoint Team 318 Arvin Ave., Stoney Creek, ON L8E 2M1, Canada Req #12883 Friday, May 10, 2024 Job Summary We are seeking a highly skilled and motivated IT Network Analyst to join our Endpoint Team. This role entails comprehensive IT management responsibilities alongside collaborating cross-functionally with IT, operations, and...


  • Hamilton, Canada Momentum Financial Services Group Full time

    Momentum Financial Services Group, formerly Money Mart Financial Services, is a leading provider of financial services in North America. For 40 years we've been committed to providing financial solutions that meet the evolving needs of consumers and business owners.Backed by a retail network of over 400 locations, we provide access to cash and related...

  • IT Network Analyst

    5 days ago


    Hamilton, Canada Nucor Rebar Fabrication Full time

    Nucor Rebar Fabrication is North America’s leading fabricator, installer and distributor of concrete reinforcing steel and related products. Nucor Rebar Fabrication provides local service from rebar fabrication shops across North America. Each location is equipped with state-of-the-art fabrication equipment, however, it is OUR TEAM that makes the...


  • Hamilton, Ontario, Canada Home and Community Care Support Services Full time

    Business Intelligence Senior AnalystCARE AND BE CARED FOR - THIS IS YOUR HOME Are you passionate about about exceptional health care and driven by a desire to help others? Interested in a rewarding career working alongside a supportive and collaborative team of over 8,000 regulated health care and other professionals? ​ ​​​We are amid a momentous...


  • Hamilton, Canada FirstOntario Credit Union Full time

    **Why FirstOntario?** - FirstOntario Credit Union is one of the largest credit unions in Ontario. We are a trusted co-operative financial intuition dedicated to providing competitive banking products and services and a quality Member service. More than 118,000 Ontarians choose FirstOntario for their financial needs - from chequing and savings accounts to...

  • IT Network Analyst

    3 days ago


    Hamilton, Canada Nucor Rebar Fabrication Full time

    May 10, 2024 Nucor Rebar Fabrication is North America’s leading fabricator, installer and distributor of concrete reinforcing steel and related products. Nucor Rebar Fabrication provides local service from rebar fabrication shops across North America. Each location is equipped with state-of-the-art fabrication equipment, however, it is OUR TEAM that...

  • IT Network Analyst

    2 days ago


    Hamilton, Canada Nucor Rebar Fabrication Full time

    May 10, 2024 Nucor Rebar Fabrication is North America’s leading fabricator, installer and distributor of concrete reinforcing steel and related products. Nucor Rebar Fabrication provides local service from rebar fabrication shops across North America. Each location is equipped with state-of-the-art fabrication equipment, however, it is OUR TEAM that...

  • IT Network Analyst

    2 days ago


    Hamilton, Canada Nucor Rebar Fabrication Full time

    May 10, 2024 Nucor Rebar Fabrication is North America’s leading fabricator, installer and distributor of concrete reinforcing steel and related products. Nucor Rebar Fabrication provides local service from rebar fabrication shops across North America. Each location is equipped with state-of-the-art fabrication equipment, however, it is OUR TEAM that...


  • Hamilton, Canada ARIRA IT SOLUTIONS INC. Full time

    Education: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsWork settingConsulting firmTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified...


  • Hamilton, Canada ARIRA IT SOLUTIONS INC. Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateWork settingConsulting firmTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and...


  • Hamilton, Canada City of Hamilton Full time

    **About the City of Hamilton** **Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of...


  • Hamilton, Canada JK Home Services Full time

    Our company's success is driven by developing and maintaining strong personal relationships with our clients. The purpose of this role is to initiate the relationship with people in our target market, and find out how we can help them solve their problems.This role is critical to our organization because it generates warm leads for our sales team to follow...

  • GIS Analyst

    3 weeks ago


    Hamilton, Canada City of Hamilton Full time

    SUMMARY OF DUTIES Reporting to the Supervisor, Business Applications (Spatial Solutions Services), the GIS Analyst facilitates the analysis, compilation, organization, interpretation, and dissemination of geographically referenced data sets through processing and inputting digital spatial and/or attribute data into a referenced database in order to...

  • Senior FP&A Analyst

    3 weeks ago


    Hamilton, Canada Stryker Full time

    Why finance at Stryker?Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training, certifications,...


  • Hamilton, Canada Stryker Corporation Full time

    **Why join Stryker?**: Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific. **Know someone at Stryker?**: Join our leading Medical Team, where...


  • Hamilton, Canada Hamilton Recruitment Full time

    RESERVING ANALYST – REINSURANCE – BERMUDA – ONLY 10% TAX – HR108 About this opportunity Our client is a Bermuda-headquartered company that underwrites specialty insurance and reinsurance risks on a global basis through its wholly-owned subsidiaries. Based in Bermuda and reporting to the Vice President, Reserving, this newly created role will...