Digital Research Systems Analyst Ii

4 weeks ago

Hamilton, Canada McMaster University Full time

**What you can expect from working at McMaster University**:
As one of Canada’s most research-intensive universities and home to more than 70 research centres and institutes, working at McMaster University is an opportunity to be involved in a thriving research community comprised of renowned Canada Research Chairs and internationally recognized research institutes. Collaborate with and support top research scientists to produce meaningful outcomes with tangible impacts on the world. Be challenged by engaging with cutting edge research questions and be instrumental in shaping the future of research at the most fundamental levels.
McMaster University is principally sited on an attractive campus in west Hamilton, adjacent to residential neighbourhoods and the Royal Botanical Gardens’ Cootes Paradise wetland and trails. It is possible to live within easy walking or cycling distance of the campus, with easy pedestrian-safe transportation on the nearby rail-trail.
Working at McMaster University brings a robust total rewards package, which is more than just a salary. The elements and structure of the total rewards packages vary by employee group but include:

- Employer-paid benefits including Extended Health, Dental, Emergency Out-of-Country Travel Coverage & Basic Life Insurance
- Pension Plan
- Training, coaching and professional development opportunities
- Employee tuition assistance for development and education
- Opportunities to be a part of an academic environment working alongside professionals who share a passion for learning
- Progressive paid annual vacation plan

Please see Total Rewards Overview for Unifor, Local 5555, Unit 1 for more Information.

Should the successful applicant be a Unifor Unit 1 bargaining unit member, who meets the eligibility conditions of Article 19.02 of the Unifor Unit 1 Collective Agreement, then the Limited Term Assignment will be defined as a Career Growth Opportunity in accordance with Article 19 of the Unifor Local 5555 Unit 1 Collective Agreement.

**Job Summary**:
As a member of the newly funded three-year McMaster Digital Research Commons Pilot (DRCP), the Digital Research Systems Analyst will help build a more connected, capable, and researcher-focused approach to digital research infrastructure (DRI) support at McMaster, by improving researchers’ access to the systems, services, software, and training they need to be successful in their work. By identifying opportunities to support, augment, and better promote existing services and working with the DRCP team to pilot new services in key areas of need, the Digital Research Systems Analyst makes digital services for researchers easier to find and access, while helping McMaster researchers meet their institutional, funder and other scholarly obligations.

Reporting to the Senior Manager, Digital Research Commons Pilot, this position works closely with the rest of the DRCP team and several units on campus including the McMaster Libraries, the Office of the Vice-President, Research and its supporting units and offices, Faculties, Central IT and various campus IT units.

In collaboration with DRCP partners, you will:

- Engage researchers and DRI service providers to continually improve existing processes or develop new ones to support the University research community,
- Use enterprise systems, including, but not limited to SharePoint and JIRA Service Desk, working closely with various internal departments to ensure cohesion.
- Continuously understand the University’s research and IT operations and processes, how systems are utilized to support multiple operations and how these intersect.
- Understand digital research service needs, translate requirements to functional specifications for a variety of research-supporting initiatives.
- Help deliver or contribute to digital research training and workshops for researchers including faculty members, administrators, graduate students, and research support staff.
- Create informational and training materials, including web-based tools and resource pages that clarify and explain digital research concepts, practices, and resources for a variety of audiences.
- In coordination with the DRCP team, consult with researchers on digital research support needs and connect researchers to existing services and resources.
- Provide advice in support of DRI initiatives in general and domain-specific areas.
- Provide guidance and support to research offices and ethics boards on matters relating to DRI.
- Support efforts to integrate McMaster's DRI-related systems to streamline researchers' digital research activities.
- Promote and adopt best practices in DRI.

**Representative Duties & Responsibilities**:

- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
- Conduct gap an

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