Quality Assurance and Application Support Analyst

2 months ago

Hamilton, Canada FirstOntario Credit Union Full time

**Why FirstOntario?**
- FirstOntario Credit Union is one of the largest credit unions in Ontario. We are a trusted co-operative financial intuition dedicated to providing competitive banking products and services and a quality Member service. More than 118,000 Ontarians choose FirstOntario for their financial needs - from chequing and savings accounts to loans and mortgages and highly qualified investment advice. Our Membership does more than save you money on fees, it also makes you an Owner. At FirstOntario, we believe the best way to ensure our success is by supporting the communities we serve. That's why our policies include volunteering our time, talent and resources to worthy local causes and events. It's also why we reinvest our profits in the same places they're earned, and why we sponsor programs that promote financial literacy and economic development.

**Job Overview**

**Role**
- Take the lead on building and executing automated testing scripts in support of the test plans
- Accurately record and document results and compare to expected results
- Thorough defect management, effectively identify software failures so that defects may be discovered and corrected, be proactive in documenting anomalies and issues and maintain database of software defects
- Efficiently generate historical analysis of test results
- Thorough functional testing and load testing, carefully verify specific action or function of code
- Actively ensure compliance with general programming best practices, accepted web standards and those standards set forth in FirstOntario's documented policy and procedure
- Lead and participate in testing sprint/update meetings
- Accurately maintain and ensure FirstOntario's data integrity standards
- Investigate customer concerns and non-conformance issues in a timely manner
- Diligently provide second line of support to the Service Desk and with tickets
- Act as a true business partner by means of escalating concerns to vendors and accurately maintain issue logs using Validate tools
- Analyze results, make recommendations for support process improvement, and implement changes
- Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
- Diligently prioritize, schedule, and administer all instances where enhancements and defect resolution are required
- Provide timely and accurate reports on status of assigned users requests
- Support testing fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
- Provide support for your business partners including but not limited to Release & Change Management and interact with vendors to support implementations and resolve issues
- Build excellent working relationships with vendors and manage any vendor issues that arise
- Consider health & safety as a primary concern to ensure the safety of self and others
- Perform other duties as assigned

**Required Skills**:

- Have a post-secondary diploma or degree in computer science or equivalent in a related program and at least five (5) years of banking experience
- Advanced knowledge of tools, concepts and methodologies of QA
- Advanced knowledge of MS Office
- Be an analytical thinker with attention to detail, who can estimate the scope of IT initiatives and work smart should difficulties arise
- Be quick to respond to requests for service from all of your clients in a manner which is clearly understood
- Be analytical and detailed oriented when dealing with technical support issues and IT projects
- Openly share your knowledge with the team
- Demonstrate a high level of integrity and be trustworthy
- Be approachable with your superior interpersonal skills
- Demonstrate superior written and verbal communication skills
- Confident handling difficult and challenging situations and deal with uncertainty
- Be aware of and mitigate enterprise risk factors and ensure compliance with applicable regulations, legislation and FirstOntario policies and procedures
- Be available to work evenings and weekends as the job demands and travel as required
- Be actively participating in an on-call rotation

**Our Story**

Our emphasis on service means we're constantly searching for new team members whose dedication to helping people is as powerful as their ambition to succeed. We're committed to providing professional development, and to extending employee activities beyond day-to-day operations to support the communities where we're located. Our people are the difference, it's a part of why we love coming to work.

FirstOntario is proud and privileged to be able to assist and touch the lives of so many in our communities.
- We believe giving back to our communities helps everyone.
- We believe in volunteering, active community support and participation.
- We believe in investing our profits back into the credit union and the community.
- We believe in finding solutions to help our Mem

  • Quality Assurance Analyst

    2 months ago

    Hamilton, Canada Momentum Financial Services Group Full time

    Momentum Financial Services Group, formerly Money Mart Financial Services, is a leading provider of financial services in North America. For 40 years we've been committed to providing financial solutions that meet the evolving needs of consumers and business owners.Backed by a retail network of over 400 locations, we provide access to cash and related...

  • Quality Assurance Analyst

    2 weeks ago

    Hamilton, Canada L3Harris Technologies Full time

    **Quality Assurance Analyst** L3HARRIS WESCAM Division Hamilton, Ontario About L3HARRIS WESCAM As a subsidiary of L3Harris Technologies and within the Integrated Mission Systems Segment, the WESCAM division develops the most advanced optical sensor and targeting systems for global defense and military sectors, National Security, Search & Rescue and...

  • Quality Assurance Analyst

    3 weeks ago

    Hamilton, Canada Archmill House Inc Full time

    _**Please note, we are hiring for both day and afternoon shifts **_ **Archmill House** a leading custom manufacturer of high-end architectural millwork and premium store fixtures serving commercial, institutional and retail markets. We have worked tirelessly to build a reputation as the most respected and trusted millwork companies in Canada, possessing the...

  • Quality Assurance Analyst

    3 weeks ago

    Hamilton, Canada L3Harris Technologies Full time

    Quality Assurance Analyst L3HARRIS WESCAM Division Waterdown ON, Canada About L3Harris WESCAM As a subsidiary of L3Harris Technologies and within the Integrated Mission Systems Segment, the WESCAM division develops the most advanced optical and sensor systems for global defense and military sectors, Homeland Security, Search and Rescue and Airborne law...

  • Quality Assurance Analyst

    2 weeks ago

    Hamilton, Canada City of Hamilton Full time

    **About the City of Hamilton** **Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of...

  • Quality Assurance Analyst

    3 weeks ago

    Hamilton, Canada Archmill House Full time

    **_**Please note, we are hiring for both day and afternoon shifts **_** **Archmill House** a leading custom manufacturer of high-end architectural millwork and premium store fixtures serving commercial, institutional and retail markets. We have worked tirelessly to build a reputation as the most respected and trusted millwork companies in Canada, possessing...

  • Application Support Analyst

    5 days ago

    Hamilton, Canada Alectra Utilities Full time

    The Opportunity Job Posting Number: **2024-053** Position: **Application Support Analyst** - *Temporary 12-Month Contract*_ **Location**: **Hamilton (John)** Reports to: **Supervisor, IT Support Services** Business Unit: ***Digital & Innovation** Division: ***Information Technology** Hours per Week: ***35** Rate of Pay: **As per Collective...

  • Quality Assurance Associate

    1 month ago

    Hamilton, Canada Centre For Probe Development And Commercialization Full time

    AtomVie is a global leading GMP manufacturer and distributer of clinical and commercial radiopharmaceuticals. We work with our partners to empower the next generation radiotherapeutics for the detection and treatment of cancer and human diseases. **About the Role** Reporting to the Supervisor, Quality Assurance Operations, the - **Quality Assurance...

  • Quality Assurance Associate

    5 days ago

    Hamilton, Canada Centre For Probe Development And Commercialization Full time

    AtomVie is a global leading GMP manufacturer and distributer of clinical and commercial radiopharmaceuticals. We work with our partners to empower the next generation radiotherapeutics for the detection and treatment of cancer and human diseases. **About the Role** - Reporting to the Supervisor, Quality Assurance Operations, the **Quality Assurance Associate...

  • Quality Assurance Associate

    3 days ago

    Hamilton, Canada Centre For Probe Development And Commercialization Full time

    AtomVie is a global leading GMP manufacturer and distributer of clinical and commercial radiopharmaceuticals. We work with our partners to empower the next generation radiotherapeutics for the detection and treatment of cancer and human diseases. **About the Role** - Reporting to the Supervisor, Quality Assurance Operations, the - **Quality Assurance...

  • Quality Assurance Analyst

    3 weeks ago

    Hamilton, Canada L3Harris Technologies Full time

    Quality Assurance Analyst AFTERNOON SHIFT L3HARRIS WESCAM Division Waterdown ON, Canada About L3Harris WESCAM As a subsidiary of L3Harris Technologies and within the Integrated Mission Systems Segment, the WESCAM division develops the most advanced optical and sensor systems for global defense and military sectors, Homeland Security, Search and Rescue...

  • Quality Assurance Auditor

    2 weeks ago

    Hamilton, Canada KF Aerospace Full time

    **We’re all about **the craft.** KF Aerospace is proud to deliver innovative aircraft services for corporate, commercial, and military customers worldwide. Launched in 1970, KF has grown to specialize in a wide range of aviation services including maintenance and modifications, cargo operations, military pilot training and aircraft leasing. With...

  • Quality Assurance Auditor

    2 days ago

    Hamilton, Canada KF Aerospace Full time

    **We’re all about **the craft.** KF Aerospace is proud to deliver innovative aircraft services for corporate, commercial, and military customers worldwide. Launched in 1970 out of British Columbia’s beautiful city of Kelowna, KF has grown to specialize in a wide range of aviation services including maintenance and modifications, cargo operations,...

  • ERP Application Analyst

    2 weeks ago

    Hamilton, Canada Stelco Full time

    _With a legacy that spans over 100 years, Stelco is company that has grown along with Canada and its global partners. We understand that twenty-first century competition demands the highest quality products, period. So, Stelco is bringing together the people, technology, and unmatched market knowledge to, once again, take on that challenge from here at...

  • Manager, Manufacturing Quality Assurance

    2 months ago

    Hamilton, Canada Omniabio Full time

    **About OmniaBio**: OmniaBio Inc. is a subsidiary of Toronto-based CCRM (ccrm.ca), a leader in developing and commercializing regenerative medicine-based technologies and cell and gene therapies. OmniaBio’s facility will be Canada’s first commercial-scale contract development and manufacturing organization (CDMO) dedicated to cell and gene therapies and...

  • Quality Assurance Auditor

    2 weeks ago

    Hamilton, Canada PVS CONTRACTORS INC. Full time

    **Make Your Mark!** **Start your new career at PVS Contractors Inc.** PVS Contractors Inc is the leader in telecommunications network infrastructure services. We are currently seeking energetic, career-minded individuals for the role of Quality Assurance Coordinator to join our Quality Assurance Team. The primary focus of a Quality Assurance Coordinator...

  • Specialist, Quality Assurance

    2 months ago

    Hamilton, Canada Stryker Corporation Full time

    **Job Overview** This position is responsible for the ongoing support and maintenance of the Quality Management System, through GMP and QA related activities, acting in compliance to drug, natural health product, medical device, cosmetic and CTO regulations. This individual must serve as a contributing member of the QA team while championing Stryker’s...

  • Quality Assurance Associate

    2 months ago

    Hamilton, Canada AtomVie Global Radiopharma Inc. Full time

    AtomVie is a global leading GMP manufacturer and distributer of clinical and commercial radiopharmaceuticals. We work with our partners to empower the next generation radiotherapeutics for the detection and treatment of cancer and human diseases.**About the Role** - Reporting to the Supervisor, Quality Assurance Operations, the - **Quality Assurance...

  • Quality Assurance Associate

    3 days ago

    Hamilton, Canada AtomVie Global Radiopharma Inc. Full time

    AtomVie is a global leading GMP manufacturer and distributer of clinical and commercial radiopharmaceuticals. We work with our partners to empower the next generation radiotherapeutics for the detection and treatment of cancer and human diseases. **About the Role** Reporting to the Supervisor, Quality Assurance Operations, **the Quality Assurance Associate...

  • Quality Assurance Specialist

    2 months ago

    Hamilton, Canada The Fedcap Group Full time

    **Position Summary**: The Quality Assurance Specialist is responsible for ensuring Fedcap Canada’s established program and organization quality standards are achieved. Working within a wider team, this position provides a critical business function that monitors all elements of our delivery, challenges status quo and supports continuous improvement...