Automotive Service Advisor

3 weeks ago


Thunder Bay, Canada North Rock Truck & Tire Full time

North Rock Truck & Tire is a full-service automotive repair facility in Thunder Bay, Ontario. We provide vehicle inspections, preventative maintenance, and a full range of repair services.

North Rock Truck & Tire is one of Thunder Bay’s leading tire suppliers. We are an authorized Michelin dealer and carry a large selection of Michelin, BF Goodrich and Uniroyal tires. We also stock many other tire brands you know and trust, such as Bridgestone, Firestone, Yokohama and Cooper.

**JOB DESCRIPTION**

A Service Advisor is responsible for interacting with customers, assessing their mechanical/tire needs and providing recommendations for sales/services.

**Duties and Responsibilities**

A Service Advisor is responsible for performing the following duties:

- Interacting with customers, assessing their needs and providing recommendations for sales/services of tires and repairs.
- Preparing quotations for sales/services.
- Preparing accurate and complete work orders and obtaining customer approval before the commencement of work.
- Invoicing labour and associated inventory in accordance with company policies.
- Capturing all deferred work.
- Placing outbound calls to customers and potential customers based on internal marketing initiatives.

The hours in the Sales Department are 7:30am - 5:30pm, Monday to Friday. Each member of the Sales Department works an 8 hour shift, either 7:30am - 4:30pm, 8:00am - 5:00pm, or 8:30am - 5:30pm.

**REQUIREMENTS**
- Excellent interpersonal and communication skills
- Experience in the coach/truck and/or tire industry
- Strong ability to operate computer software
- A valid Ontario Driver’s License
- Ability to work well under pressure

**WHY WORK FOR US**

A Service Advisor is compensated based on his/her skill and experience. The hourly rate of pay starts at $18.00 and continues to $30.00. We are committed to our employees and provide them with the opportunity to grow their career and their earnings. In addition, the average employee at North Rock Truck & Tire works at our company for over four years. This means that employees enjoy the people and the environment.

All employees of North Rock Truck & Tire enjoy the following benefits:

- A shop committed to excellence
- The opportunity to work with a superior management team and associates
- Above average rates of pay and a commitment to recognize performance via increased wages.
- Health & Dental benefits
- Employee Assistance Program
- RRSP Program
- Group Banking
- Discounts on mechanical services and tires

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$30.00 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Store discount
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay



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