Patient Experience Manager

2 weeks ago


Victoria, Canada Parkway Physiotherapy & Performance Centre Full time

**Do you want to join an energetic and supportive team environment? Do you have a passion for working in Customer Service? Parkway Physiotherapy is looking for a Patient Experience Manager (Clinic Manager) to join our growing interdisciplinary team**

We offer a positive working environment, and believe our team is our greatest asset. We offer opportunities to connect socially with your fellow employees, and have a “family first” policy. We believe that a work-play balance is key to relationship building, thus creating a cohesive work atmosphere.

We are seeking a friendly, empathetic, and energetic person to join our team as a leader. You must be able to manage a VERY fast-paced environment while keeping your cool We are looking for someone to join our fun-loving team full-time, with an anticipated start of late Fall 2023. Experience in clinic management and Jane software an asset.

**The primary objectives of a Patient Experience Manager are**:
**Hire, train, support, and motivate the front desk team members**

**The patient experience at the front desk**

**Maintenance of the clinic space**

**Compliance with clinic business processes, and tasks such as accounts payable, accounts receivable, staff scheduling, and retail ordering.**

**Start date: Late Fall - 2023**

**Hours: Monday-Friday - 37.5 hours per week**

**Salary**: From $23.50 per hour

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Victoria, BC V8N 0A3: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Language**:

- English (required)

Work Location: In person

Expected start date: 2023-11-30


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