New Learner Guide

7 months ago

Canada Robertson College Full time

**Robertson is the School of New Work.** Our vision is for everyone to have a good life through a prosperous and fulfilling career. Our mission is to empower our learners with the most relevant training and up-to-date industry insights so that they may find fulfilling and meaningful careers.

**Overview**

Reporting to the **Manager**, the **New Learner Guide** is a member of the One Robertson team and supports student life and experience within their first 30 days.

**KEY RESPONSIBILITIES**- Responsible for student engagement for all enrolled students starting in that month.- Acts as a primary point of contact for students utilizing the centralized phone system, ticketing system, and in-person.- Liaise between students and the academic support team to facilitate timely and effective communication.- Plan and execute comprehensive student orientation to familiarize new students with campus resources, policies, and procedures.- Responsible to follow workflow patterns and operating standards to accommodate student requirements and requests.- Provides support in new initiatives and administrative duties, where required, to ensure efficiency to maximize positive student experience.- Accurately and effectively communicates student feedback to internal and external departments.- Facilitates student requests for additional support such as for referring them to external agencies, Wellness Together, etc.- Performs audits to ensure student engagement stays consistent; update and follow up where necessary.- Assists with the facilitation of various Student Support initiatives such as webinars, workshops, etc.- Administering/Proctoring Accuplacer Assessments (Evening, afternoon and morning sessions)- Supports active interdepartmental cooperation with other departments such as Admissions, Financial Aid, Practicum and Career Services.- Manage Service Cloud efficiently and effectively to address student's inquiry and provide support to internal and external stakeholders.- Actively participate in team meetings.
- Performs other duties/participates in special projects as assigned.

**Qualifications**- 2 years of direct experience in higher education student services is an asset.- Strong communication and customer service skills and ability to build and maintain effective working relationships with students and team members.- Ability to multitask and manage deadlines in a fast-paced environment- Highly self-motivated and self-directed; objective-oriented with high-level attention to detail.- Knowledge and experience with course development software and Learning- Management Systems (Brightspace preferred).- Strong problem-solving, analytical and critical thinking skills.- Ability to work with a team to achieve goals and meet deadlines in a fast-paced environment.- Strong computer and digital literacy skills.- Ability to work in a diverse, inclusive environment.
- A clear criminal records check and child abuse registry check.

**Job Location**: Winnipeg/Calgary/Edmonton/Remote

**WHY WORK WITH US**

Education Canada Group (the parent company of Robertson College) is an equal opportunity employer. We celebrate diversity in our inclusive work environment and encourage people from all walks of life to apply. We are committed to fostering an inclusive and diverse environment where everyone feels seen, heard, and valued. We embrace our team's differences and know that diversity in our team is the strength that drives our success. We want you to feel welcomed, energized, challenged, and engaged while having fun. Come and grow with us If you are someone who loves the highs and lows of doing meaningful work with like-minded team members, we’d like to hear from you **_If you would like to request reasonable accommodations for the interview process, please let us know._**

Having a deep understanding of the demands of the modern workforce is integral to what we offer our learners. That is why internally, we place such value on building a work culture that is flexible and adaptive to the changing world of work. Our 4 day work week gives some of our team members a #MeDay each week to invest in themselves. We also seek out diversity in our team. We #CelebrateEverything and encourage team members to take paid time off to celebrate their cultural, religious, and spiritual holidays. Our team is intentionally talent-dense - our strength lies in the differences in backgrounds and expertise that we each bring to the table.
- As a company we are committed to uplifting indigenous voices, respecting traditional lands, raising awareness and working in collaboration with Indigenous partners in the spirit of reconciliation._
- We acknowledge that our campus located in Winnipeg is on Treaty 1 territory, the traditional lands and waters of Anishinaabe [AH - NISH - AH - NAH - BAY], Ininiwak, Anishininiwak, Dakota, and Dene (DEN-EH) peoples, and the National Homeland of the Red River Métis. We acknowledge that our water is sourced from Shoal Lake 40 Fi

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