Patient Engagement and Retention Specialist

2 months ago


Victoria, Canada LASIK MD Full time

See if you are our next:
**PATIENT ENGAGEMENT & RETENTION SPECIALIST / **CLINICAL COUNSELOR | Victoria**

Working for LASIK MD (a partner of Vision Group) is to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life. All of this can be achieved while having the opportunity to build a stable and rewarding career that meets your full potential.

Join our team, where our _Great Place to Work_® certification represents our commitment to creating a supportive and inclusive culture for every member of our organization.

The wage range for this role is $21.73 - 24.69/hr.

**A look at your benefits**
- You are eligible to receive a **bonus**.
- You have a **permanent full-time position** (40hrs/week).
- You benefit from a **free LASIK surgery**, **3 weeks of vacation**, **3 sick days**, **1 floater** & **1 wellness day**.
- You benefit from** group insurance**, **telemedicine **& **RRSP match**.
- You work with experts in Ophthalmology & you can count yourself as a team member of one of Canada’s Best Managed Companies.

**Your tasks at a glance**
- You present treatment options to prospective patients.
- You provide accurate information to patients regarding surgery, pricing, and scheduling.
- You manage and address patient questions accurately, concisely, and in a timely manner.
- You enhance patient satisfaction by delivering personalized consultations, building rapport, and facilitating steps of their patient journey.
- You are proficient in using computer tools such as Outlook, Word, Excel, and EMR systems for tasks such as results tracking, reporting, follow-ups, and managing patient-related activities.

**A clear view of your assets**
- You have a broad background in customer service or retention in a relevant industry such as cosmetics, retail, banking, insurance, travel sales, restaurants, gyms, etc.
- Your experience as an account manager or sales representative is considered an asset.
- You have the desire to succeed while helping customers achieve their goals.
- You are organized, results-oriented, self-disciplined, and have excellent prioritization, time management, and problem-solving skills..
- You have excellent communication skills in English.
- Your experience in an eye-care environment is an asset.
- ** Required**: You are comfortable traveling to other clinics for your training _(expenses covered by Vision Group)_.
- ** Schedule**: You have flexible work availability Monday-Friday from 8:00 am to 4:00 pm, as well as Saturdays on a rotating basis.

**From our point of view



  • Victoria, Canada LASIK MD Full time

    See if you are our next: **CLIENT RETENTION SPECIALIST / CLINICAL COUNSELOR | Victoria** Working for LASIK MD (a partner of Vision Group) is to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life. All...


  • Victoria, Canada LASIK MD Full time

    See if you are our next: **CLIENT RETENTION SPECIALIST / CLINICAL COUNSELOR | Victoria** Working for LASIK MD (a partner of Vision Group) is to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life. All...

  • Patient Consultant

    6 months ago


    Victoria, Canada LASIK MD Full time

    See if you are our next: **PATIENT ENGAGEMENT AND RETENTION SPECIALIST / PATIENT CONSULTANT | Victoria** Working for LASIK MD (a partner of Vision Group) is to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they...


  • Victoria, Canada Island Health Full time

    **Job Description**: In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority, patient safety is a priority and a responsibility shared by everyone at VIHA; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Reporting to the Chief...


  • Victoria, Canada Island Health Full time

    **Job Description**: In accordance with the Vision, Purpose, and Values, and strategic direction of Island Health (Vancouver Island Health Authority), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Reporting to...


  • Victoria, Canada HUB International Full time

    Hi, we’re HUB! We are proud to be ranked 5th among the world’s largest insurance brokerages where we advise businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world...


  • Victoria, Canada HUB International Full time

    Hi, we’re HUB! We are proud to be ranked 5th among the world’s largest insurance brokerages where we advise businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world...


  • Victoria, Canada HUB International Full time

    Hi, we’re HUB! We are proud to be ranked 5th among the world’s largest insurance brokerages where we advise businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world...


  • Victoria, Canada HUB International Full time

    Hi, we’re HUB! We are proud to be ranked 5th among the world’s largest insurance brokerages where we advise businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world...


  • Victoria, Canada Ministry of Energy, Mines and Low Carbon Innovation Full time

    **Ministry of **Energy, Mines and Low Carbon Innovation** **Victoria** **Engagement Geologist** **$70,683.48 - $89,678.84 annually, plus Grid 3A: 3% recruitment and retention adjustment** The province’s mining and mineral exploration sector provides thousands of long-term, high paying jobs, revenue to support provincial and local government services and...


  • Victoria, Canada Island Health Full time

    **Job Description**: In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Reporting...


  • Victoria, Canada Surgical Specialist Victoria Full time

    **Medical office Assistant for specialist office**, in a clean modern office. Requires experience as MOA or MOA certificate required. Familiarity with electronic medical records is an asset. **Duties**: Greeting patients. Maintaining medical records. Answering phones. Booking follow up and referrals. Sterilization of instruments. **Job Types**: Full-time...


  • Victoria, Canada VitaminLab Full time

    **Nutrition Content and Brand Engagement Specialist - VitaminLab** Founded in 2017, VitaminLab is an award-winning organization that has been recognized as a Top Growth Company in Canada. Our mission is to change how people take vitamins - _personally_. We work with patients and practitioners to create a supplement unique to the needs of the individual that...

  • Communications Advisor

    7 months ago


    Victoria, Canada Island Health Full time

    **Job Description**: In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Reporting to...


  • Victoria, Canada FYidoctors Full time

    **Why You Should Join Us**: We at FYidoctors put our patient's well-being first and feel honoured that people across Canada and the USA trust us with something so valuable. We put health front and centre, and our doctor-led approach has helped us rapidly grow in 12 years from 30 locations to over 350. We could not have gotten to where we are without our...


  • Victoria, Canada FYidoctors Full time

    **Why You Should Join Us**: We at FYidoctors put our patient's well-being first and feel honoured that people across Canada and the USA trust us with something so valuable. We put health front and centre, and our doctor-led approach has helped us rapidly grow in 12 years from 30 locations to over 350. We could not have gotten to where we are without our...


  • Victoria, Canada BC Public Service Full time

    Posting Title- BAND 2 - Engagement Specialist- Position Classification- Band 2- Union- N/A- Work Options- Location- Victoria, BC V9B 6X2 CA (Primary) - Salary Range- $76,500 - $108,100 Annually- Close Date- 10/10/2024- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Office of the Auditor General- Ministry Branch /...


  • Victoria, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...


  • Victoria, Canada Glenlyon Norfolk School Full time

    Glenlyon Norfolk School (GNS) is a co-ed independent JK to Grade 12 International Baccalaureate and Round Square day and boarding school located on two campuses in Victoria, BC, Canada. Our school provides an exceptional educational experience for students from age three to Grade 12 that focuses on providing robust academics, promoting healthy social and...


  • Victoria, British Columbia, Canada BCI Full time

    BCI offers a dynamic opportunity for an experienced professional to join our Corporate and Investor Relations team as a Senior Client Engagement Manager. This role is based in Victoria, BC, and reports to the Senior Manager of Client Relations.Company OverviewThe Corporate and Investor Relations (CIR) department plays a critical role in maintaining and...