Spa Operations Manager
2 weeks ago
We’re hiring a
**Spa Operations Manager** at Hand & Stone Massage and Facial Spa in Burlington at 491 Appleby Line to lead our outstanding team.
**Qualifications**
- Minimum 5 years management experience in a fast-paced environment of at least 20 staff
- Sales experience of at least 5 years with proven ability to increase KPI's
- Strong customer service skills: 5-10 years experience preferred
- Effective organization skills, able to handle multiple duties simultaneously
- Attention to detail
- Strong time management, problem-solving and conflict resolution skills
- Flexible and available to work varied shifts (evenings and weekends)
- Professional communication skills, both oral and written
- Team building skills
- Self-motivated and works with autonomy
**Working at Hand and Stone **The Spa Manager is a full-time, permanent position, with variable hours, 5 days a week, ranging Monday to Sunday. Salary range is $60,000-$70,000.00 per year, but can be commensurate with experience. We also offer group benefits, employee discounts, and perks.
As our
**Spa Manager**, you’ll be taking on a challenging and varied role in our busy location. The key to this position is hands-on action. Are you a motivated, driven person who likes to be busy in your daily role? Do you get excited about a challenge and have the energy to solve it, enjoying the successful results? Read on, this may be the perfect position for you.
This position is part
**Business Development, Employee Coaching, KPI analysis, Customer Service, **and of course some
You’ll be perfect for this role if you’re:
- **HANDS ON** - While your primary job is managing the staff and driving the business forward, you are hands on with the business. Whether it's a lineup of people waiting for service that causes you to jump in to help out, or hearing the phones ring when the front desk is tied up, it's in you to wear any hat that is needed in the moment.
- **A Multi-tasker - **You have a keen sense at knowing what is a priority in the moment and then dealing with it - especially when it involves a customer. You are calmly able to handle a very busy environment with many interruptions and yet find the necessary opportunities to coach staff in the moment or make a client feel extra special and welcomed to the spa when need be.
- **Creative Thinker** - You love solving problems by thinking differently, and are driven by opportunities to enhance the business, be it ensuring the appointment book is always full to coaching staff to increase service upgrades; you see where the business can grow and you figure out how to make it happen.
- **Experience Oriented** **Coach **- You have an inherent ability to serve customers and exceed their every thought when coming to the spa, which you can translate to the staff through coaching. You are an expert in customer service and always strive for perfection. You are able to inspire and train the staff to put themselves in the shoes of the client to ensure their experience is perfect at every touch point.
- **Independent** - No one needs to be looking over your shoulder because you’ve always got an eye on the next task. You’re organized, and you use that skill in everything you do.
- **Motivated** - You have a natural drive to motivate the people around you to succeed so the whole team wins and morale is unwavering.
We look forward to speaking with you and seeing where this position can take you.
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