Spa Manager

5 months ago

Burlington, Canada The Pearle Hotel and Spa, Autograph Collection Full time

Passion for the health and wellness industry.
- Reading, writing and oral proficiency in the English language.
- Superior communication skills
- A superior sense of organization and ability to prioritize in a busy environment
- Proven ability to motivate and develop individuals and the team.
- Creativity and ability to think outside the box
- Very proactive personality
- Patience and persistence
- Previous hotel and spa software computer knowledge
- 2-4 years club and spa management experience
- Smart Serve certification is required.
- Education: College education or equivalent experience preferred.

**Responsibilities/Requirements**:

- The ability to fully manage the Spa & Fitness Center in the absence of the Spa Director.
- The ability to assist the Spa Director with the supervision, management, and growth of the team members:

- Producing the weekly schedule to meet guest demand while staying within the company labor standards.
- Monitor, coordinate and processing vacations, days off and shift change requests in a timely manner, and ensuring that changes do not negatively impact the schedule or guests.
- Effective spa yielding of the treatment book.
- Timely completion of labor punch edits and documentation as needed along with any needed documentation to ensure correct pay role procedures are met.
- Completion of all Spa payroll on a bi
- weekly basis to ensure that payroll procedures are met.
- The ability to interview, train, schedule, monitor employee performance, discipline and complete payroll for all personnel who report to him/her.
- The ability to assist the Spa Director in giving guidelines, direction and monitoring for the development and effectiveness of the spa operation.
- The ability to participate in all spa sponsored and corporate events.
- The ability to assist the Spa Director in tracking and developing statistical reporting.
- The ability to monitor the guest areas of the Spa to ensure that the reception area, fitness, locker areas, aesthetics & treatment rooms, and guest corridors are always neat, orderly, and well stocked, daily walk through of the Spa on shift with follow-up to team members and facilities based on needs that must be met.
- The ability to monitor operating supply funds for the Spa Department and generate necessary purchase requisitions.
- The ability to participate in all hotel meetings as necessary.
- The ability to monitor the housekeeping standards and mechanical effectiveness of all facilities, report deficiencies as they occur and follow-up.
- The ability to maintain a safe and hazard free environment for all team members and members and always promote safety awareness.
- The ability to review all suggestions and comments from guests and make necessary adjustments.
- The ability to keep accurate and up-to-date records and statistics on the spa as well as of the employees.
- The ability to develop all operation manuals for department and implement training programs to ensure the growth of the department.
- The ability to ensure timely and effective performance reviews for the department.
- Daily communication to all Spa Team members regarding daily/ upcoming events through use of daily briefings, pass on longs, memos, or any other means necessary.
- The ability to keep the Spa Director informed about the department, all employees' performance, and guests concerns and comments.
- The ability to assist other departments when possible.
- The ability to convey clear instructions and guidance to team members and establish working relationships that attain a high level of effective employee morale.
- The ability to respond properly in any hotel emergency or safety situation.
- CPR Certification or the ability to get certified.
- Completing as needed special tasks as deemed necessary by the Spa Director in a timely manner.

**Advantages to being part of The Pearle Hotel & Spa team**:

- Training and Development to support personal & professional growth
- Career opportunities across all Pearle Hospitality properties
- Competitive wages
- Discounts at all Pearle Hospitality properties (restaurants, hotels, and spas)
- Benefit and Health Insurance Options
- A beautiful and fun place to work with a dynamic team & company culture

Pearle Hospitality and affiliated companies, including The Pearle Hotel & Spa, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the hiring manager.

**Benefits**:

- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Holidays
- Weekends as needed

Application question(s):

- Are you presently or have you ever been employed by any affiliated Pearle Hospitality properties? If Y

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