Spa Supervisor

7 days ago

Burlington, Canada The Pearle Hotel and Spa, Autograph Collection Full time

The Spa Supervisor at The Pearle Spa plays an integral role in providing guests with a world-class, luxurious spa experience. The individual in this position thrives on providing genuine and thoughtful service in a serene, relaxing, and calm environment and maintains a positive atmosphere. Our Spa Supervisor will be a member of a dynamic team who provides award-winning service and support to our guests.

**Duties & Responsibilities**
- Consistently follows operating procedures.
- Supervising all Spa staff including reception, therapist, attendants, and other providers.
- Oversee and assist in day-to-day operations of The Spa.
- Processing monthly inventory for retail products.
- Bides by The Pearle Hotel and Pearle Hospitality’s policies and procedures and holds members of staff to the same standards.
- Works closely with service staff to coordinate schedules are accurate and sufficient to supply the demand of services.
- Daily communication to all Spa staff regarding daily/upcoming events through use of daily briefings, pass-on logs, memos, or any other means necessary.
- It is expected to cover other roles in the spa operation, should we need support.
- Investigates and resolves complaints to guest’s satisfaction, recording and communicating all issues to management for follow up.
- Reporting and communicating daily to the manager on the day-to-day operations of The Spa and staff.
- Communicate and be an example of Pearle Hospitality’s core values by demonstrating genuine and thoughtful hospitality in the day-to-day execution of duties.
- Act as a mentor to service staff: embody a great service culture and create a high level of service standards and excellence.
- Champion Pearle culture by ensuring high level of staff engagement and continual reinforcement of mission and core values.
- Exhibit a positive optimism, professional demeanor, and upbeat personality toward guests, suppliers, vendors, and members of the team
- Always act with integrity and honesty, take responsibility for decisions and actions
- Demonstrate a commitment to further develop skills and knowledge and initiates action to accomplish goals.

**Qualifications**
- Smart Serve certification

**Experience**
- Minimum of 3 to 5 years' experience as a Supervisor in a spa related field
- Experience working in a fast-paced and luxurious environment
- Experience working in a spa environment preferred
- Experience working in a hospitality, or customer service role

**Skills**
- Passionate about the Spa world.
- Strong attention to detail and problem-solving skills
- Ability to remain calm during challenging situations
- Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts
- Excellent working knowledge of Microsoft Office
- Fluency in English, with strong verbal communication skills is essential.
- Knowledgeable of Spa operations related software.
- An ability to smoothly navigate between engaging employees and handling complex administrative tasks
- Willingly accept additional tasks as required for the effective functioning of the work unit.

Pearle Hospitality offers numerous employment benefits including dining, spa, and accommodation discounts; growth and development opportunities; Pearle Rewards program and more We offer competitive wages along with a fun, caring and supportive work environment. Co-pay benefits for permanent team members after 3 months.
- Pearle Hospitality and affiliated companies, including The Pearle Hotel & Spa, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the individual noted in the posting._

**Benefits**:

- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care

**Experience**:

- supervisory: 2 years (preferred)
- Luxury Spa: 1 year (preferred)

Licence/Certification:

- Smart Serve (preferred)

Work Location: In person

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