Guest Services Administrator/front Desk Associate

2 months ago

Milton, Canada Massage Addict Inc. Full time

Massage Addict is 100% Canadian-owned and locally operated. With over 115 multi-disciplinary clinics and more than 1,800 Registered Massage Therapists, Chiropractors, Acupuncturists and Reflexologists across the country, you’ll be part of a team that helps over 73,000 Canadians each month manage their pain, stress, and anxiety.

Position Summary

An integral member of the Massage Addict team, Guest Service Administrators (GSAs for short) thrive on consistently providing an exceptional experience from the moment a client walks through our doors. Embracing our fast-paced clinic environment, GSAs are motivated, initiative-taking, outstanding communicators, highly organized and true multi-taskers. With a ‘can-do’ and ‘no task too small’ mindset, a GSA can manage both administrative and clinic responsibilities with care while also ensuring the safety of our clients and therapists.

**Responsibilities**:

- Provide outstanding client service, answering telephone calls, and booking appointments.
- Welcome clients by greeting and familiarising them to the Clinic upon arrival.
- Maintain a working knowledge of all Massage Addict services.
- Provide administrative support to the Clinic including preparation of forms, and documentation for new and existing clients.
- Maintain a safe and clean reception area by complying with clinic operating procedures; cleanliness of the clinic guest-facing areas, including the reception area and treatment rooms.

Requirements & Qualifications
- 2 years of experience within a service-oriented environment, with a focus on administration, and providing a high level of client service/satisfaction
- Superior verbal communication and telephone skills
- Professional, good energy, calm, patient and friendly with great people skills
- Excellent organization and multitasking skills and the ability to work in a fast-paced environment.
- Access to reliable transportation.

What we offer
- Professional, fun environment
- Passionate team of colleagues
- Hourly wage plus bonus/commission

Hours of Operation
- Monday - Friday: 9am - 9pm
- Saturday - Sunday: 9am - 5pm

If you meet our requirements and have related experience, talent, and are looking to work in a supportive environment, then Massage Addict is the place for you

New Milton location: 9010 Louis St. Laurent Ave, Unit # 3, Milton ON L9T 2X5

Interested in applying?

We thank all applicants but only those qualified will be contacted.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $17.00-$24.00 per hour

Expected hours: 20 - 35 per week

**Benefits**:

- Extended health care
- Flexible schedule
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person

Expected start date: 2024-04-29

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