Experienced Dealers

5 months ago

Calgary, Canada ACE Casinos Blackfoot Full time

**About us**

Cash Casinos and ACE Casino were recently acquired by a new ownership group and is undertaking a transformation and modernization of its Casino businesses located in Calgary and Red Deer. We are an Alberta based, family-owned business looking to grow our Casino's leadership team. Our current locations include Cash Casino Calgary, Cash Casino Red Deer and ACE Casino Calgary. Plans are underway for construction of a brand-new facility by the Calgary Airport.

**Job Overview**

**Responsibilities and Duties**

Â- Deals Table Games in accordance with AGLC Terms and Conditions and ensures compliance with AGLC policies.

Â- Performs Cash and Chip transactions and ensures the integrity of the games.

Â- Develops and cultivates strong working relationships with guests, ownership, employees, the AGLC and the community ad charitable organizations.

Â- Be a great team player and exemplify outstanding guest services, to both internal as well as external guests.

Â- Welcomes guests to the table and responds to guests' issues and escalate as required.

Â- Promotes and maintains the highest level of integrity and customer service.

Â- Observe problematic guest behaviours or discrepancies and report to Supervisors as required.

Â- Ensures compliance with licensing laws, health and safety and other statutory regulations

Â- Every team member will follow and support the Core Values, of the ownership company.

Â- Other Duties as required.

**Education and Experience**

Â- Preferably minimum of high school education or suitable combination of education and experience.

Â- Minimum six (6) months of dealing experience.

Â- Current AGLC Registration.

Â- Clear Criminal Records Check.

Â- Current AGLC Phase 1 and AML Certifications.

***Skills and Abilities**

Â- Ability to speak English is mandatory. Ability to fluently speak additional languages is an asset.

Â- Strong Work Ethic with ability to maintain professionalism and a high level of confidentiality.

Â- Experience dealing with VIP or 'œhigh stakes' guests is considered to be an asset.

Â- Excellent written and verbal communication skills.

Â- Excellent interpersonal skills, organized with strong problem solving skills.

Â- Professional demeanor and ability to approach situations in a tactful manner.

Â- A passion for providing excellent service and full alignment with the organizations vision.

Â- Ability to work under pressure and treat others with respect regardless of their status of position.

Â- Ability to stay calm and interact with confrontational and/or potentially angry people

Â- Knowledge and ability to clearly explain rules of play and operating house rules to guests and employees.

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