Analyst, Output Services

1 month ago


Toronto, Canada Laurentian Bank Full time

Seeing beyond numbers
**TM**
At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 3,000 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

This role sits within LBC Tech, a subsidiary of Laurentian Bank Financial Group.

Reporting to the Manager, Output Services, the Output Analyst will contribute to the efficiencies of overseeing Output tasks through reconciliation and reporting, process improvements and technical knowhow in generating, troubleshooting and movement of Output files.

**Responsibilities**:

- Develop and produce regular reporting and metrics in relation to output management
- Design, develop and implement simplified tools to support daily output processing
- Deliver a complete and accurate documentation of requirements for changes and enhancements to Outputs
- Assist team colleagues and be a point of contact for queries on aspects of output generation and reconciliation
- Analyze data to identify potential issues and improvements on the efficiency of output handling
- Maintain existing tools and systems to ensure optimal performance
- Provide support and further information to aid in investigation of output issues
- Liaise with vendor support where required to address technical issue
- Participate in projects and work with the project team to support ongoing activities and defect testing and tracking
- Establish or adjust the outputs handling processing to balance between the system capacity and available resources
- Represent the Output team and provide guidance in projects that will impact output processes

**Qualifications**:

- University Degree in a related filed, with 2-3 years of related experience in the business operations and data analysis
- Working experience within the financial service industry
- Demonstrated aptitude for identifying creative opportunities for improvements and recommending sound solutions
- Excellent verbal and written communication skills
- Sound knowledge of standard documentation tools such as MS Windows, MS Office, Adobe Acrobat, MS Visio and screen capture software
- Bilingual (French/English) verbal and written communication skills are an asset.

**Additional Information**:
Equity, Diversity & Inclusion

Accessibility

Accommodations for persons with disabilities are available upon request for job applicants taking part in all aspects of the recruitment process.

PIPEDA

We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.


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