Investigations Specialist

1 month ago

London, Canada University Hospital Full time

**Posting Period**:
**Open**: December 17, 2024

**Deadline**: January 8, 2024

**Non-Union**

**Department Name**:
**Employee & Labour Relations**

Reporting to the Manager of Employee & Labour Relations, the Workplace Investigations Specialist is responsible for investigating complex workplace complaints, from receipt to completion, received under various LHSC policies and legislation. Where appropriate, the Workplace Investigations Specialist will assist with mediating resolutions or arranging for the mediation of resolutions by a third party. The Workplace Investigations Specialist will support the development, implementation and evaluation of policies, protocols and practices related to investigations, will ensure that best practices with respect to workplace investigations and report writing are followed across the organization. They will facilitate all levels of training and education related to workplace investigations and the applicable policies and legislation.

**How You'll Contribute**:
An integral part of the LHSC Employee and Labour Relations Team, the Investigation Specialist's role will include:

- Monitoring the various policies and channels through which LHSC staff and affiliates file complaints; triaging these complaints for urgency, complexity, sensitivity and organizational risk; and ensuring these complaints are appropriately investigated through internal team, organizational or expert external resources;
- Leading the investigation of the more highly sensitive and complex complaints, including those involving physicians and leaders;
- Developing clear and comprehensive investigation reports in accordance with best practices and policy/legislative requirements, including proposing comprehensive recommendations
- Independently managing assigned caseload, prioritizing cases based on urgency and organizational risk, bringing investigations to a close rapidly and definitively;
- Where appropriate, engaging in creative problem solving to address workplace conflicts through varying alternative dispute resolution techniques;
- Identifying trends and opportunities for proactive issue mitigation; producing strategic recommendations to the business to proactively address systemic issues and improve organizational practices with respect to the investigation of workplace complaints;
- Developing and delivering comprehensive training for Leaders and HR on workplace investigation policies and programs, as well as the policies and legislation that govern.

**Rate of Pay**:$52.16 per hour - $65.20 per hour

**Hours of Work**: 37.5 hours per week

**What we offer**:

- Competitive Salary
- On-Site Fitness Facilities
- Comprehensive Benefit Program
- HOOPP Pension Plan

**Qualifications**:

- Successful completion of a College Diploma in Human Resources, University Degree preferred
- Certified Human Resources Leader (CHRL) designation preferred
- Certificate in Workplace Investigations (preferred)
- Minimum five (5) years of recent relevant experience
- Expert knowledge of workplace investigations processes and report writing
- Expert knowledge of applicable labour/employment legislation including Ontario Human Rights Code, Occupational Health and Safety Act, Accessibility for Ontarians with Disability Act and privacy legislation
- Excellent analytical, problem-solving, and critical thinking skills
- Excellent conflict resolution skills, including experience with mediation and Alternative Dispute Resolution techniques
- Proven ability to work independently as well as in collaboration with members of other interdisciplinary teams
- Strong relationship management skills with experience building credibility with leaders, internal and external partners, and union representatives
- Sensitivity to and awareness of Indigenous, gender, and disability-related issues and their intersection with other identities including gender identity, race, religion, sexual orientation, marital status, family status, etc.
- Demonstrated practice and commitment to the principles of patient and family centered care
- Demonstrated practice and commitment to patient and staff safety at LHSC
- Demonstrated practice and commitment to LHSC?s Mission, Vision and Values
- Demonstrated ability to attend work on a regular basis

**Teaching, Learning and Research**
- London Health Sciences Centre is proudly one of Canada's largest acute-care teaching and research hospitals. LHSC has an unwavering commitment to lifelong learning, with education agreements in collaboration with over 55 schools, hospitals, and community agencies from across Ontario, Canada and internationally; among our many education partners, our three regional partners are Western University, Fanshawe College, and Thames Valley District School Board. LHSC provides students with a place that they can learn and discover knowledge and skills to take them forward in their careers as health care professionals. Approximately 2,900 Nursing, Health and other students ranging from

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