End User Team Lead

2 weeks ago

Mississauga, Canada Compugen Inc Full time

**Job Title**
- End User Team Lead - Contract

**Vacancy No**
- VN6217

**Work Location**
- Mississauga, ON

**Job Details**
- Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.
- If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.
- Qualifications:
- Identify end user technologies such as desktop workstation hardware, video conferencing technologies, printers and mobile computers which will improve customer satisfaction, reduce cost and improve efficiency.
- Architect, design, implement, test and deploy end user technology solutions
- Complete research using vendors, interviews and written materials for new and emerging technologies for input into recommendations around potential use within Husky. Research and analysis is also performed in seeking possible solutions for identified issues and problems in major platform changes and functional software deployments.
- Work with other team members to develop and test firm images that are used on the majority of our 5,000+ workstation fleet.
- Collaborate with Infrastructure, Security and other teams that interface with the end user technology team. Work with Service Desk and regions/offices to provide second level support on hardware and software environments.
- Create/test packages and scripts to be distributed through software distribution systems including SCCM and InTune.
- Collaborate with vendors and other staff to troubleshoot issues, identify platforms that meet requirements, and ensure regions/offices receive required support and services to provide end users with a stable, consistent platform.
- Create and maintain a standards catalog which lists all core end user device platform standards and/or services provided by the End User Computing team.
- Assign personnel to various projects, direct their activities, and evaluate their work to ensure timelines and service levels are met
- Monitor ongoing staff performance, identify and communicate opportunities for improvement.
- Proactively seek and communicate opportunities for improvement in both the operational and customer satisfaction aspects IT
- Establish metrics to measure efficient use of existing systems and resources
- Promote a professional environment at all times, acting as a point of escalation for staff and internal teams
- Manage the lifecycle of all endpoint devices by establishing duty cycles and coordinating ongoing refresh initiatives
- Ensure assigned IT support tickets are triaged and resolved within agreed-to SLAs
- Other duties assigned.

**Requirements**:
- Comprehensive understanding of, but not limited to, PC hardware, meeting room kits, scan guns, printers, mobile devices, software, operating systems, directory services, etc.
- Experience with software distribution systems
- Experience with device and asset management required
- Experience in hardware and software design, installation, configuration, maintenance, and troubleshooting required - Problem solving skills and ability to work under pressure- 10+ years of professional IT experience with increasing supervisory experience.

Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.
- #LI-PP1
- **#ITR

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