Client Support Agent

3 weeks ago


Mississauga ON, Canada Electricenergyonline Full time

The opportunity

Reportingto the Supervisor, Client Support this position is primarily responsible for providing front line support to IESO users for IT standard services. Handles triage of service requests and incidents, attempting to resolve them or escalate as necessary. Provides 1st level support and 2nd level support for some business applications.

What you'll do

  • Complete lifecycle (install, configure, maintain, retire) management of desktop end user hardware computing environment, including laptops, desktops, telephones, printers, approved peripherals, etc.
  • Complete lifecycle (install, configure, maintain, retire) management of desktop end user software computing environment, including operating systems, applications, utilities, management agents, etc.
  • Understand & troubleshoot business user issues. Provide operational, application and technical support via hands on, phone and remote capability to users.
  • Provide tier 2 support to IESO users for IT services. Handle triage of service requests, attempting to resolve them or escalate them to tier 3 support personnel, communicate progress in a timely manner based on agreed service levels.
  • Monitor IESO incident queues, accept, research, and provide resolution and closure in a timely fashion.
  • Monitor IESO request queues, accept, assess and complete standard requests in a timely fashion.
  • Provide technology support for IESO events including Board Meetings, Town Halls and Stakeholdering events. Includes support for Audio/Video equipment.
  • Follow-up with external service providers and other IT functional departments until call resolution is achieved.
  • Work both as a part of the IT team and closely with business users to provide accurate and timely information regarding systems concerns.
  • Provide back up support to other IT functions.
  • Assist in all project and application life cycle tasks including analyzing business needs, designing, developing, implementing, and operating IT systems to meet business needs.
  • Maintain an inventory of installed hardware.
  • Maintain an inventory of installed software and maintain software license compliance.
  • Create and maintain procedures, guidelines, technical documentation etc. for end user computing environment.
  • Analyzing and making recommendations for hardware and software standards.
  • Support Patch Management activities, produce compliance reports and remediate non-compliant systems.
  • Systems administration and maintenance
  • Evaluate applications and software patches for windows workstations to ensure compatibility and compliance.
  • Responsible for the moving of staff and end user computing equipment within and between IESO sites.
Read the full posting. #J-18808-Ljbffr
  • Client Support Agent

    3 weeks ago


    Mississauga, ON, Canada Electricenergyonline Full time

    The opportunity Reportingto the Supervisor, Client Support this position is primarily responsible for providing front line support to IESO users for IT standard services. Handles triage of service requests and incidents, attempting to resolve them or escalate as necessary. Provides 1st level support and 2nd level support for some business applications. ...


  • Mississauga, Canada Beneva Full time

    Job Posting Title: Administrative Support Agent Deposits Status: Regular **Job Description**: SUMMARY DESCRIPTION - Track and assign the mail into our Jira system. - Process requests for cancellations, deceased, bankruptcy, beneficiary changes, decreases and travels riders. In addition to other general Inquiries/requests both in English & French. - Provide...


  • Mississauga, Ontario, Canada Iqra Arsalan - Desjardins Insurance Agent Full time

    Insurance Advisor RepresentativeLocation: Mississauga Type: Full Time-Insurance AdvisorLife Insurance Representative (LLQP)Property & Casualty (OTL)Job Description: Are you outgoing and customer-focused? Are you excited to help customers reach their insurance needs? If you answered yes to these questions, working for an Insurance agent may be the career for...


  • Mississauga, Canada Iqra Arsalan - Desjardins Insurance Agent Full time

    Insurance Advisor RepresentativeLocation: Mississauga Type: Full Time-Insurance Advisor Life Insurance Representative (LLQP) Property & Casualty (OTL) Job Description: Are you outgoing and customer-focused? Are you excited to help customers reach their insurance needs? If you answered yes to these questions, working for an Insurance agent may be the...


  • Mississauga, Canada Iqra Arsalan - Desjardins Insurance Agent Full time

    Insurance Advisor RepresentativeLocation: Mississauga Type: Full Time-Insurance AdvisorLife Insurance Representative (LLQP)Property & Casualty (OTL)Job Description: Are you outgoing and customer-focused? Are you excited to help customers reach their insurance needs? If you answered yes to these questions, working for an Insurance agent may be the career for...


  • Mississauga, Canada Electricenergyonline Full time

    The opportunity Reportingto the Supervisor, Client Support this position is primarily responsible for providing front line support to IESO users for IT standard services. Handles triage of service requests and incidents, attempting to resolve them or escalate as necessary. Provides 1st level support and 2nd level support for some business applications. What...


  • Mississauga, Canada Pegasus Shipping & Maritime (Canada) Inc. Full time

    Updating Tracking Info & Sending Arrival Notices - Communicating with Carriers/Customers/Agents and handling their inquiries - Necessary follow up with Carriers/Customers/Agents for Releases - Issuing Invoices/Debit Notes/Credit notes - Additional duties as required **Salary**: $20.00-$25.00 per hour **Benefits**: - Dental care - Extended health care -...


  • Mississauga, ON, Canada Bilinguallink Full time

    BILINGUAL PHARMACEUTICAL CUSTOMER SUPPORT SPECIALIST-HYBRID Full-Time, PERM Hours: Monday-Friday 8:30am-5:00pm, 1 hour lunch Our client is a leading pharmaceutical distribution channel that continues to grow. Due to this tremendous growth, they are looking for a talented Bilingual Pharmaceutical Customer Support Specialist to add to their team of...

  • Mortgage Agent

    4 weeks ago


    Mississauga, Canada Sivanesan Group of Companies Full time

    Sivanesan Group of Companies is a subsidiary company under the MortgagesLab Brokerage. This is a rare and unique opportunity to take your career to the next level. With a clear career path for growth, YOU WILL BE PROMOTED TO TEAM MANAGER ONCE YOU FUND 10M IN SALES!!!! Requirements. 2-3 years of experience closing deals Mortgage agent license : 1-2...

  • Agent Services

    4 weeks ago


    Mississauga, Canada The Fresh Approach Real Estate Team Full time

    At _The Fresh Approach Real Estate Team_, the role of Agent Services is an integral part of the operation. The intention is to completely leverage the Agents from the small tasks that hold them back from doing their agent activities. The role is ever changing, so it is important for our Agent Service Coordinator to be adaptable as the needs of the agents...

  • Agent Services

    4 weeks ago


    Mississauga, Canada The Fresh Approach Real Estate Team Full time

    At _The Fresh Approach Real Estate Team_, the role of Agent Services is an integral part of the operation. The intention is to completely leverage the Agents from the small tasks that hold them back from doing their agent activities. The role is ever changing, so it is important for our Agent Service Coordinator to be adaptable as the needs of the agents...


  • Mississauga, Canada Avison Young Canada Full time

    Our Story: **About You**: You are a high achiever looking to thrive in a fast-paced environment. You take pride in your own work but are comfortable collaborating with a team of highly motivated individuals. You can communicate clearly and concisely with teammates and clients, and you enjoy strong company culture and camaraderie. You can navigate multiple...

  • Mortgage Agent

    7 days ago


    Mississauga, Canada Mortgage Diligent Full time

    Mortgage Diligent is a premier Mortgage Brokerage in Ontario, servicing the community and its clients since 2008.We are consistently ranked as a Tier 1, or Platinum level brokerage. As a brokerage that prides itself on being “A step Ahead” our focus is to nurture and grow our new agents to help their reach their career and financial goals. Our flagship...

  • Mortgage Agent

    4 weeks ago


    Mississauga, Canada Mortgage Diligent Full time

    Mortgage Diligent is a premier Mortgage Brokerage in Ontario, servicing the community and its clients since 2008.We are consistently ranked as a Tier 1, or Platinum level brokerage. As a brokerage that prides itself on being “A step Ahead” our focus is to nurture and grow our new agents to help their reach their career and financial goals. Our flagship...


  • Brampton, ON, Canada Solutions 2 GO Full time

    Are you ready to move distribution forward?Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast...

  • Agent, Registry

    7 days ago


    Mississauga, Canada Teranet Full time

    Who We Are Teranet is an international leader and pioneer in electronic land registration systems and commerce. As the exclusive provider of Ontario’s online property search and registration, we developed, own, and operate the Ontario Electronic Land Registration System - one of the most advanced, secure, and sophisticated land registration systems in the...


  • Brampton, ON, Canada Solutions 2 GO Full time

    Are you ready to move distribution forward? Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast...

  • Agent d’office

    7 days ago


    Toronto, ON, Canada EightSix Network Inc Full time

    Hiring experienced Mortgage Agents for our inside sales team Advance Mortgages is one of Ontario's fastest growing brokerages. We are dedicated to the success of our agents and brokers as we offer a comprehensive package that includes hands-on training, a constant stream of warm leads and clients, and a supportive team environment. Why Advance...

  • Leasing Agent

    3 weeks ago


    Mississauga, ON, Canada Realstar Corp. Full time

    The Leasing Agent works with the on-site Resident Managers and is responsible for showing and leasing apartment suites to prospective residents. The Leasing Agent qualifies prospective residents, completes lease agreements, collects rental deposits and provides a superior level of customer service to prospective and existing residents. RESPONSIBILITIES: ...


  • Mississauga, ON, Canada LinHR Consulting Inc. Full time

    About the client: Our client in the Electronic Consumer Industry with a full range of electronics and appliances into the Canada market. This includes televisions, refrigerators, air-conditioners, dehumidifiers, beverage coolers, and freezers. It is looking for an Customer Support Specialist with effective and good attention to details. Work schedule and...