Program Delivery Supervisor

2 weeks ago

Edmonton, Canada Government of Alberta Full time

The Department of Seniors, Community and Social Services leads income, employment, disabilities and community-based supports, seniors supports, family violence prevention, and family & community support services. To find out more about our work visit:
Employment and Financial Services, within Community and Social Services, works to assist Albertans, particularly vulnerable Albertans, to find stability in their lives and improve their participation and success in the social and economic fabric of Alberta. We do this though engagement and partnerships: with individual Albertans, communities, employers, other GOA programs and other levels of government. The Supervisor plays an integral role in providing operational leadership to meet our ministry and regional business plan objectives. Engaging in collaboration with Managers and colleagues, the Supervisor leads their team through the implementation and delivery of key services for Albertans.

**Job Information**:
Job Requisition ID: 48673
Ministry: Seniors, Community and Social Services
Location: Northwest Area of the North Zone
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Regular/Temporary: 2 Permanent Position
Scope: Open Competition
Closing date: December 13, 2023
Classification: Subsidiary 02B 3625 Program Services 4 Market Adjustment

**Salary**: $2,757.39 to $3,604.17 bi-weekly ($71,967.88 - $94,068.84yearly)

**Role Responsibilities**:
The Program Delivery Supervisor provides leadership, support, direction and consultation to professional staff delivering Alberta Supports programs. As a member of the area leadership team, this position assists in developing and implementing area plans; facilitates changes in program direction; assists staff to develop and implement plans to improve individual performance; and conducts environmental scanning to ensure that quality customer service goals are maintained, service delivery impacts are identified and changes implemented.

This position influences outcomes of strategic directions in the area. It ensures that program services are administered in accordance with accepted practices and guidelines as defined by departmental policy, procedure and legislation. This position interacts with clients to resolve complex issues in a variety of situations. The Supervisor represents Alberta Supports in the community, liaising with various interest groups and representing the Department in many capacities.

Key responsibilities include:

- As a member of the area/zone leadership team contributes directly to the development and implementation of area/zonal operations plans goals, and strategies, and to the building of effective and highly motivated unit teams.
- Supervises and coordinates activities of unit staff delivering Alberta Supports programs and services to clients in the area/community. Utilizes effective supervisory practices to develop and maintain a skilled client-focused staff.
- Responsible for the delivery of program information and services consistent with the strategic directions of the area/ region and the Department Business Plan.
- Co-ordinates and facilitates communication with business and community stakeholders with the objective of addressing the needs/ issues of the client and the local labour market.
- Work as a team of supervisors within the area/zone that oversees the daily operations of the Alberta Supports programs and services; identifying strategic efficiencies, developing strategies, monitoring performance metrics to ensure standards are met, and evaluating achieved outcomes.

**Qualifications**:
University Degree in Social Sciences, Humanities, Business or a related field, plus a minimum of (4) four years of directly related experience in the Financial and Employment and/or Labour Market Programs.

Equivalency is 2-year diploma in related field plus 6 years of experience or directly related education or experience on the basis of 1 year of education for 1 year of experience; or 1 year of experience for 1 year of education will be considered.

Assets:

- Experience supervising staff in multiple rural offices and several programs (Income Support, Assured Income for the Severely Handicapped (AISH) and Career and Employment Services).
- Knowledge of legislation acts and regulations and guidelines (Income Support and AISH programs).
- Specialized knowledge of the Assured Income for the Severely Handicapped (AISH) program.
- Specialized knowledge of the Income Support program.
- Experience resolving client issues related to Telephone Action Requests and Action Requests, including preparing correspondence to pass onto the Issues Management team.
- Knowledge of the labour market information in the Northwest Area and experience working with the local community stakeholders.
- Working knowledge of Master and Subsidiary Agreements and Human Resource accountabilities delegated to this position.

**Notes**:
Hours of work are 36.25 hours weekly.

There are two permanent PS4 positions: on

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