Manager Delivery

4 weeks ago

Edmonton, Canada Distribution Centre Management Full time

Postal Code:

T6W 1A3

Voilà is a new team dedicated to launching and scaling Sobeys new e-commerce grocery home delivery business. This is a rare opportunity to join a start-up within a larger organization. You will help launch and operate a new brand in the Alberta, Ontario and Quebec markets powered by Ocado Group’s world-leading e-commerce grocery platform. We are looking for experienced, passionate, curious, customer-obsessed, and entrepreneurial individuals to join a diverse and driven team whose mission is to help Canadians stay one step ahead of their busy lives. Voilà will be the most reliable and convenient way for Canadians to shop for groceries. Your groceries delivered. Just like that. 

Here's What You Will be Focusing On:

The Delivery Manager will work Monday to Friday however the successful incumbent will have overall responsibility for the entire facility and required to be available and on-call after hours, evenings and weekends as needed.

• Supports the Delivery and Shunt operations for the Spoke location, partnering with various cross-functional partner.

• Develops a high performing team; directs day-to day activities of the Home Delivery teammates.

• Actively participates in the recruitment of teammates.

• Provides coaching and feedback to Delivery Supervisors in managing their teams of Delivery Teammates.

• Drives team engagement, development, and retention by connecting team to the Voila vision, encouraging innovation, clear communication, and continuous feedback.

• Builds new processes to meet the demands of the business and documents such processes in the form of Standard Operating Procedures (SOPs).

• Approximately 5-10 direct reports (Delivery Supervisors).

• Supports continuous improvement effort by utilizing customer service feedback and routing analysis.

• Partners with Training Specialists to ensure in-class theoretical learnings are supported with practical application on the job.

• Accountable to ensure consistent standards and continuous learning.

• Ensures all Teammates have current driver abstracts, valid licensing, monitor teammates behavior and reporting of hours, and ensure teammates are trained appropriately to provide best in class home delivery experience.

• Supports and partners with Fleet Solutions Manager to ensure fleet availability and safety.

• Partners with the Maintenance Manager to oversee cleanliness and repairs at the Spoke.

• Accountable for ‘On Time Delivery’ (95%+) metric, Accountable for (90%+) Net Promoter Score; ensuring Teammate embody behaviors that drive results.

• Contributes to the continuous improvement of operations.

• Partners with the Sales & Capacity Planning team to ensure the effective planning of routes and labor.

• Manage the delivery program to a budget and participate in monthly financial reviews.

• Leads the team in following Food Safety Protocols

• Manages and promotes a culture where the Health & Safety of teammates is a priority.

Idea Qualifications:

• Minimum of 3-5 years’ experience in transportation and or logistics field including experience in a leadership role with a high focus on customer experience/satisfaction

• Delivery experience (business to customer) in an e-commerce environment an asset

• Post-Secondary education in a business-related field

• A combination of relevant education and experience may be considered.

• Strong knowledge of Employment Standards Legislation

• Experience working in a unionized environment.

• Analytical and Problem-Solving abilities

• Experience in effectively managing a large team.

• Excellent interpersonal and communication skills; with the ability to interact with all levels of the organization and external parties.

• Class 5 driver’s license (non GDL), ability to travel within the Alberta, and willingness to travel outside of Alberta on occasion to meet business needs.

• Distribution facility experience

What We Have to Offer:

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