Guest Services Agent
3 weeks ago
Proud to be a part of the Intercontinental Hotels Group family, The Holiday Inn Vancouver Centre on 711 West Broadway is a newly renovated 197 room hotel located in the heart of Vancouver, British Columbia. We are currently recruiting for a dynamic individual to fill the position of Guest Services Representative/Relief Night Auditor.
**Job Description**:
*Providing exceptional customer service by going an extra mile for our guests
*Accurately billing and tallying individual accounts (balancing accounts and charges)
*Basic concierge duties such as giving out directions
*Checking guests in/out of the hotel
*Answering switchboard
*Responding to guest inquiries and requests
*Completing shift checklists (including night audit tasks)
*Other duties and projects as assigned
*Cash handling
Job Requirements:
*Knowledge of Opera property management system an asset
*Grade 12 completion. Post secondary education in Tourism/Hospitality programs an asset.
*Excellent customer service skills and attitude
*Strong communication and interpersonal skills
*Ability to handle challenging situations with tact and diplomacy
*Previous front desk experience is required
*Excellent command of the English language, verbal and written. Second language an asset.
*Must be available to work shifts. (AM, PM, over-nights and weekends)
*Must already be in lower mainland and eligible to work by law to apply. *
**Job Types**: Full-time, Permanent
**Salary**: $16.79-$23.31 per hour
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Paid time off
- Vision care
Schedule:
- 8 hour shift
Supplemental pay types:
- Commission pay
- Overtime pay
Application question(s):
- Are you currently in lower mainland and able to start within a week?
**Experience**:
- hotel front desk: 1 year (preferred)
Work Location: In person
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