Child Care Registrar

6 months ago


Edmonton, Canada YMCA OF NORTHERN ALBERTA Full time

We are seeking a Child Care Registrar (Business Administrator) to provide essential management of the child care waitlist, monitoring of operational capacity and facilitating offers and new registrations for families at all YMCA Child Care locations. We’re looking for a tech-savvy individual with high attention to detail and strong communication and customer service. Your knowledge and skillsets will ensure that families in our care have the access to the life enhancing programs and services that they have come to expect from the Y.

**Our Culture**
- Our mission and core values are brought to life by our culture at the Y. We strive to live our cause of strengthening communities with purpose and intentionality every day.
- **We are welcoming.**
We are open to all. We are a place where you can belong.
- **We are genuine.**
We value you and embrace your individuality.
- **We are hopeful.**
We believe in you and your potential to become a catalyst in the world.
- **We are nurturing.**
We support you in your journey to develop your full potential.
- **We are determined.**
Above all else, we are on a constant quest to make our community stronger, if you want to join us
- **Essential Functions**
- Support families through the online registration and intake processes.
- Provide technical, financial and account management customer service and support to parents, members and other staff including the use of a case management or ticketing system.
- Liaise with third party agencies and families to support invoicing and receipt of 3rd Party billing and Government subsidy funding.
- Prepare and complete monthly government claims and invoices, including audits and reconciliation.
- Management of accounts receivable including communication with staff and customers to update payment information, collect and minimize debt.
- Maintain accurate, complete and current accounts and financial transactions in our CRM (Avocado & Salesforce)
- Responsible for contributing to the identification, development, testing and implementation of solutions for new use cases, workflows, process changes, information or data needs, and technology upgrades to better deliver exceptional internal and external customer service as the YMCA advances an integrated online environment.
- Identify and support workflow and process improvements for centralized registration and account management processes
- Maintain and support the development of appropriate reports to support YMCA systems, initiatives, and operations.
- Assist with other administrative tasks, functions and duties as required

**What You'll Need**
- Effective technical writing & verbal communication skills with a strong attention to detail and customer service
- Minimum 2+ year(s) of administrative experience or combination of both education and experience
- Certificate, Diploma or Degree in Administration, Accounting, Information Systems or related field is an asset
- Intermediate to Advanced knowledge of Microsoft Office Suite (Excel, Word, PowerPoint)

**What the Y Brings to You**
- A meaningful career with opportunities to grow while building your community.
- A culture of honesty, respect and pride in what we do.
- Colleagues who bring diverse perspectives and talents to the workplace.
- A comprehensive benefits package.
- Membership to our health, fitness & aquatics facilities for you and your family
- Reduced fees in YMCA programs such as child care and day camps (depending on availability and employment status).

**Disclaimer



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