Client Services Coordinator and Screening Specialist

1 week ago

Ottawa, Canada Reliability Screening Solutions Inc. Full time

**Job Summary**:
**Key Responsibilities**:
1. International and Retail Client Services Coordination:

- Serve as a main point of contact for both local and international clients, addressing inquiries and providing support regarding background screening services.
- Guide clients in selecting appropriate screening services based on their specific needs.

2. Background Screening Management:

- Coordinate and prioritize various background screening services, including LiveScan fingerprinting for local clients and other relevant screening services for international clients.
- Exercise high attention to detail when handling and processing confidential personal information for both local and international clients.
- Maintain accurate records, prepare reports, and compose correspondences related to background screening services.

3. Authentication and Legalization Services (International Clients):

- Assist in the authentication and legalization process as required.
- Liaise as required with foreign government embassies to ensure the proper legalization of documents for international employment or residency purposes.
- Maintain knowledge of the specific legalization requirements of different countries.

4. Operations:

- Follow established opening and closing procedures, maintaining a well-organized workspace.
- Uphold the highest standards of privacy and security when handling sensitive information.

5. Collaboration with Office Manager:

- Report to the Office Manager responsible for the location, providing updates on operations, client interactions, and background screening services.
- Seek guidance and support as needed, collaborating to address any challenges or concerns.

**Competencies**:

- Excellent attention to detail and accuracy when handling confidential personal information.
- Exceptional organizational skills to manage multiple tasks and prioritize time-sensitive tasks.
- Strong communication skills, both written and verbal, to provide exemplary customer service to both local and international clients.
- Familiarity with the authentication and legalization process for documents required by

foreign government agencies.
- Ability to work independently and collaborate effectively with the Office Manager.
- Adaptability to maintain composure and professionalism in a fast-paced environment.
- Professional digital footprint.

**Education, Skills, and Experience**:

- Bachelor's degree from an accredited university or college, or equivalent education.
- Basic knowledge of background screening processes.
- Proficiency in record-keeping, report preparation, and composing professional correspondences.
- Computer skills and the ability to learn new software quickly.
- Eligibility for Public Services and Procurement Canada (PSPC) Reliability Status.
- Proficiency in both English and French (written and verbal) may be required for some locations.
- Valid driver’s licence.

**Work Conditions**:

- Onsite work with occasional travel to client locations as needed.
- Extended periods of sitting or standing may be required.
- Office location may vary based on the needs of the business (all offices are located within the National Capital Region).

**Salary**: $41,466.00-$47,166.00 per year

**Benefits**:

- Dental care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Application question(s):

- What is your level of proficiency in French?

**Education**:

- Bachelor's Degree (preferred)

Ability to Commute:

- Ottawa, ON (required)

Work Location: In person

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