Bilingual Team Manager

6 months ago

Kanata, Canada Western Ottawa Community Resource Centre Full time

**Position Summary**

The Team Manager, Counselling & Community Response, is responsible and accountable for the coordination, implementation and integration of Counselling Services and Community Response, including Community Development, and Child & Youth Strategy, ensuring ongoing development, service delivery and evaluation within the framework of the WOCRC philosophy and strategic direction.

The Team Manager is a member of the management team and handles all aspects of staff management and administration for the Counselling & Community Response Services teams. The Team Manager collaborates with other WOCRC Team Managers to integrate services using a cross-functional lens to increase care coordination to clients across the centre. The Team Manager collaborates with external groups/agencies in order to ensure effective and comprehensive service delivery and to represent WOCRC in groups and coalitions that address the broad determinants of health.

Western Ottawa Community Resource Centre operates under the following guiding beliefs:

- Empowerment
- Equity
- Partnership
- Innovation

**AUTHORITY**:
The Team Manager of Counselling & Community Response is a manager for the purposes of the Signing Authority/Spending Limits Policy and has the authority to:

- Participate in the development of Program Budgets
- Authorize expenditures within program budget
- Develop and implement team work plans
- Supervise team members
- Approve leave requests

The Team Manager, Counselling & Community Response Services consults with the Director of Client Services on the following:

- Legal issues
- Serious staff performance issues
- Proposal/budget adjustments or submissions
- Other issues relating to Centre-wide policy or operations (e.g. Privacy)

**PRINCIPAL RESPONSIBILITIES AND DUTIES**:
**1. Program Development and Delivery**
- Responds to client requests and complaints;
- Ensures consistent and accountable implementation of the WOCRC guiding beliefs and strategic direction ongoing development of policies and procedures relevant to the day-to-day operation of programs and services;
- Ensures coordination, planning and delivery of Counselling & Community Response Services;
- Ensures appropriate standards of care and service delivery;
- Attend Team Meetings to share information and collaborate on appropriate service delivery initiatives;
- Informs and assists the Director of Client Services in meeting the changing needs of the program;
- Participates in program evaluation / initiatives for teams.

**2. Financial Management and Administration**
- Participates in the development of program budgets in collaboration with the Director of Corporate Services and Director of Client Services
- Approves program operating expenditures within the approved budget;
- Oversees effective administrative systems to ensure smooth program functioning;
- Communicates with funders as delegated by the Director of Client Services.

**3. Team Management**
- Consults with the Director of Client Services, on significant human resource issues;
- Liaises with People Services Manager in recruitment and hiring for position vacancies on team, including completing necessary approval forms, establishing selection criteria and interview questions and sitting on selection committee;
- Ensures appropriate placement and supervision of volunteers within Counselling & Community Response in collaboration with the Volunteer Services Coordinator;
- Conducts performance appraisals and monitors performance of direct reports;
- Submits completed performance reviews to the Director of Client Services for final sign off; and passes to the People Services Manager for inclusion in the employee file;
- Chairs/organizes team meetings; sets agendas, facilitates discussion and information flow; promotes and enhances team functioning through support, coaching and conflict resolution;
- Ensures appropriate orientation and training for staff, volunteers and students;
- Applies and provides policy/procedure interpretation for team members as required.

**4. WOCRC Strategic Direction Support**
- Maintains an awareness of current issues in the WOCRC catchment area and in the related health and social services systems and community supports related to program areas;
- Provides support for the development and implementation of new projects and programs, (e.g., identifies appropriate staff to take on new work, modifies work plans, and negotiates workloads/space/equipment requirements, ongoing problem-solving);
- Provides regular reports/information to the Director of Client Services on key issues and activities related to the strategic directions of WOCRC;
- Monitors team work plans and participates in team and centre wide directional planning processes.

**5. Organizational Management**
- Communicates decisions to the Counselling & Community Response teams and provides interpretation/support as necessary in consultation with the Director of Client Services;
- Participates on commit

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