Bilingual Call Center Representative

2 weeks ago


Kanata, Canada Insight Global Full time

2 Years Contract+ Opportunity for permanent

On Site

Salary: 20-22/hr

Bilingual (French/English)


Job Description:


Insight Global is looking for a Call Center Agent to join the Customer Solution Centers team at a Fortune 100 IT company. The Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. The technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems. This individual will be responsible for receiving inbound calls from B2B clients. Core Responsibilities: Applies developed knowledge of the job skills, company policies and procedures to complete a wide variety of assignments/tasks. Thorough understanding of the general/technical aspects of the job. Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment. Works under limited supervision and normally receives no instructions on routine work and general instructions given for new assignments.


Required Skills & Experience:


- 2+ years general call center/CSR/sales experience - Strong communication skills in English and French, both written and verbal - Technical aptitude with databases/software/platforms - Proficient with Microsoft Suite - Excellent phone presence and overall energetic individual - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid, and complete information to customer by using the appropriate methods/tools


Nice to Have Skills & Experience:


- Microsoft Dynamics experience


Contrat de 2 ans + possibilité d'embauche permanente

Sur site

Salaire : 20-22/hr

Bilingue (français/anglais)


Description du poste :


Insight Global est à la recherche d'un agent de centre d'appels pour rejoindre l'équipe des centres de solutions clients d'une société informatique du Fortune 100. Les centres de solutions clients sont constitués d'équipes qui fournissent un service à distance (hors site) ; l'accès au client, l'avant-vente, l'après-vente et la prestation de services. Les équipes techniques se concentrent sur la résolution de divers problèmes liés aux systèmes et applications d'entreprise pour les clients, le personnel d'ingénierie sur site et les fournisseurs de services agréés sur des systèmes standard, spécialisés ou complexes. Cette personne sera chargée de recevoir des appels entrants de clients B2B. Principales responsabilités : Appliquer une connaissance approfondie des compétences professionnelles, des politiques et des procédures de l'entreprise pour mener à bien une grande variété de missions/tâches. Compréhension approfondie des aspects généraux/techniques du travail. Travaille sur des missions de nature modérément complexe qui requièrent une résolution ordinaire des problèmes et un jugement indépendant. Travaille sous une supervision limitée et ne reçoit normalement pas d'instructions pour le travail de routine et des instructions générales sont données pour les nouvelles missions.


Compétences et expérience requises :


- 2+ ans d'expérience générale en centre d'appels/CSR/vente - Solides compétences en communication en anglais et en français, tant à l'écrit qu'à l'oral - Aptitude technique avec les bases de données/logiciels/plateformes - Maîtrise de Microsoft Suite - Excellente présence au téléphone et personne énergique en général - Construire des relations durables avec les clients et les fournisseurs - Avoir une bonne connaissance de l'anglais et du français.



  • Kanata, Canada Insight Global Full time

    2 Years Contract+ Opportunity for permanent On Site Salary: 20-22/hr Bilingual (French/English) Job Description: Insight Global is looking for a Call Center Agent to join the Customer Solution Centers team at a Fortune 100 IT company. The Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access,...


  • Kanata, Ontario, Ottawa region, Canada Insight Global Full time

    2 Years Contract+ Opportunity for permanent On SiteSalary: 20-22/hr Bilingual (French/English) Job Description: Insight Global is looking for a Call Center Agent to join the Customer Solution Centers team at a Fortune 100 IT company. The Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales,...


  • Kanata, ON, Canada Insight Global Full time

    2 Years Contract+ Opportunity for permanent On Site Salary: 20-22/hr Bilingual (French/English) Job Description: Insight Global is looking for a Call Center Agent to join the Customer Solution Centers team at a Fortune 100 IT company. The Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access,...


  • Kanata, ON, Canada Insight Global Full time

    2 Years Contract+ Opportunity for permanent On Site Salary: 20-22/hr Bilingual (French/English) Job Description: Insight Global is looking for a Call Center Agent to join the Customer Solution Centers team at a Fortune 100 IT company. The Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access,...


  • Kanata, Canada AutoShack Full time

    Job Title: CCall Center Operations ManagerLocation: Onsite, Stittsville, OntarioCompany Overview:AutoShack is a leader in the automotive aftermarket industry, delivering high-quality parts through e-commerce platforms and an expanding retail division. As part of our national growth strategy, we are centralizing all customer interactions through our Call...


  • Kanata, Canada AutoShack Full time

    Job Title: CCall Center Operations ManagerLocation: Onsite, Stittsville, OntarioCompany Overview:AutoShack is a leader in the automotive aftermarket industry, delivering high-quality parts through e-commerce platforms and an expanding retail division. As part of our national growth strategy, we are centralizing all customer interactions through our Call...


  • Kanata, Canada AutoShack Full time

    Job Title: CCall Center Operations Manager Location: Onsite, Stittsville, Ontario Company Overview: AutoShack is a leader in the automotive aftermarket industry, delivering high-quality parts through e-commerce platforms and an expanding retail division. As part of our national growth strategy, we are centralizing all customer interactions through our...


  • Kanata, ON, Canada AutoShack Full time

    Job Title: CCall Center Operations Manager Location: Onsite, Stittsville, Ontario Company Overview: AutoShack is a leader in the automotive aftermarket industry, delivering high-quality parts through e-commerce platforms and an expanding retail division. As part of our national growth strategy, we are centralizing all customer interactions through our...


  • Kanata, ON, Canada AutoShack Full time

    Job Title: CCall Center Operations Manager Location: Onsite, Stittsville, Ontario Company Overview: AutoShack is a leader in the automotive aftermarket industry, delivering high-quality parts through e-commerce platforms and an expanding retail division. As part of our national growth strategy, we are centralizing all customer interactions through our...


  • Kanata, Canada UniFirst Full time

    Bilingual Outside Sales Representative in Gatineau - Award Winning Company UniFirst is an international leader in the $18 billion dollar garment services industry. We currently employ 14,000 Team Partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We are rated in the top 10 "Best Companies to Sell For" list by...


  • Kanata, Canada Reckitt Full time

    Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a...


  • kanata, Canada UniFirst Full time

    Bilingual Outside Sales Representative in Gatineau – Award Winning CompanyUniFirst is an international leader in the $18 billion dollar garment services industry. We currently employ 14,000 Team Partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We are rated in the top 10 “Best Companies to Sell For” list...

  • Key Holder

    1 month ago


    Kanata, Canada Call It Spring Full time

    JOB SUMMARY At Call It Spring we’re all about inclusion, love, encouraging a sustainable lifestyle through footwear, and having a good time doing it. Sound like you? We’re looking for a new Keyholder at our Call It Spring stores! As Keyholder you report to the Store Manager and District Manager. The Keyholder contributes to the profitable operation of...


  • Kanata, Canada Holiday Inn & Suites Kanata Full time

    **THE OPPORTUNITY**: GUEST EXPERIENCE REPRESENTATIVE/NIGHT AUDITOR REPORTS TO GUEST EXPERIENCE MANAGER **THE ROLE**: **Please note that this part time position may include a variety of shifts including weekdays, weekends, AM, PM & the occasional night audit shift.** The Guest Experience Representative position is generally responsible for representing the...


  • Kanata, Canada La Maison du Kouign-Amann Full time

    **CUSTOMER SERVICE REPRESENTATIVE** **LA MAISON DU KOUIGN-AMANN** **Kanata, Ontario** **Full job description** La Maison K is looking to hire part time Team Members to join our amazing team! As a team member of La Maison K, you will play a crucial role in providing excellent customer service and ensuring the smooth operation of our establishment. You...


  • Kanata, Canada Hillview Urgent Diagnostic Imaging Center Full time

    **Full Time Sonographer positions available at Hillview Urgent Diagnostic Imaging Center** **POSITIONS: Full Time and Part Time available** **HOURS OF WORK: Weekdays, Evenings and Saturdays** **DESCRIPTION**:Under the direction of the Medical Director and Clinical Services Director, will be responsible for ultrasound scanning of patients in this state of...


  • Kanata, ON, Canada AutoShack Full time

    AutoShack is a leader in the automotive aftermarket industry, delivering high-quality parts through e-commerce platforms and an expanding retail division. As part of our national growth strategy, we are centralizing all customer interactions through our Call Center in Stittsville, Ontario. The ideal candidate will be a skilled multi-tasker with experience...


  • Kanata, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers’ purchases, returns, trade-ins and more. No experience required, we will equip you with...


  • Kanata, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Store Technical Service Representative, which we call an In Store Service Agent 1. In this role, you will provide technical support to customers by understanding their needs and creating solutions. Join us and grow your career with our retail team as a Store...


  • Kanata, Canada Holiday Inn & Suites Kanata Full time

    **THE OPPORTUNITY**: GUEST EXPERIENCE REPRESENTATIVE/NIGHT AUDITOR REPORTS TO GUEST EXPERIENCE MANAGER This is a full-time position where you will be required to work a mixture of mornings, evenings and the occasional night audit shift. **THE ROLE**: The Guest Experience Representative position is generally responsible for representing the hotel to the...