Administrative Assistant

3 weeks ago


North Vancouver, Canada Lions Gate Pool and Spa Full time

Lions Gate Pool and Spa is a small but growing company who assist with the maintenance and repairs of Pool and Spa throughout the North Shore and Vancouver area. We are seeking a highly organized and proactive Assistant to support our Service Manager in the day-to-day operations.

**Responsibilities**:

- Schedule and coordinate technicians' daily assignments, ensuring efficient allocation of resources and timely completion of service requests.
- Maintain regular communication with customers, providing updates on service schedules, addressing inquiries and concerns in a professional and timely manner.
- Answer phone calls, screen and direct inquiries to the appropriate department or personnel.
- Assist the Service Manager with day-to-day tasks, including organizing meetings, preparing reports, and maintaining documentation.
- Collaborate with the Service Manager to develop and implement efficient processes and procedures to enhance service delivery and customer satisfaction.
- Support the Service Manager in monitoring and analyzing service-related data to identify areas for improvement and increase operational efficiency.
- Assist in training new technicians, ensuring they are familiar with company policies, procedures, and safety protocols.
- Maintain accurate records of service activities, including work orders, customer information, and inventory levels.

**Job Requirements**:

- Previous experience in an administrative or assistant role, preferably in a service-oriented industry.
- Excellent organizational and time management skills to effectively schedule and prioritize tasks.
- Strong communication skills, both verbal and written, with the ability to interact professionally with customers and team members.
- Detail-oriented with a high level of accuracy in record-keeping and documentation.
- Ability to work collaboratively in a team environment and adapt to changing priorities.
- Strong problem-solving skills and the ability to make decisions independently when required.

**The following experiences are an asset, but not required**:

- Pool and Spa service experience
- Marketing or related field
- Social media/google ads
- Scheduling

We Offer:

- Great work/life balance with a 4 day week schedule (Tuesday to Friday, 8am to 5pm)
- Health and Extended Benefits (Benefits package available after 3 months probation)

**Salary**: $27/hour

Start Date: Flexible start date

**Job Type**: Full Time - 1 year contract

Schedule: 36 hours (Tuesday to Friday - 9 hrs/day)

If you are a proactive and friendly individual who enjoys working in a fast-paced environment, we would love to hear from you

Please submit your resume and a cover letter explaining your relevant experience and why you would be a good fit for this position. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Contact:
**Job Types**: Full-time, Fixed term contract
Contract length: 24 months

**Salary**: $27.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- No weekends

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- North Vancouver, BC V7J 2E9: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 3 years (required)
- Administrative experience: 1 year (required)

Shift availability:

- Day Shift (preferred)

Work Location: In person

Application deadline: 2023-06-02



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