Customer Service Advisor

2 weeks ago

Haliburton, Canada Fleming College Full time

Fleming is located in the heart of the Kawartha Lakes Region in Central Ontario, Traditional Mississauga Anishinaabe Territory and covered by the Williams Treaties,1923... a beautiful place to live and work, surrounded by natural beauty and a mere 90 minutes north-east of Toronto. The College’s 6,800 full-time and 10,000 part-time students, including hundreds of international students from countries around the world, attend at campus locations in Peterborough, Lindsay, Haliburton and Cobourg. Fleming offers more than 100 full-time programs in Environmental and Natural Resource Sciences, Fine Arts, General Arts and Science, Technology, Skilled Trades, Community Development, Health, Business, and Justice as well as other Continuing Education courses.

We are also extremely proud of our more than 85,000 Fleming alumni who are contributing to their communities in the region, across the province and around the world.

**What Are We About?**:
**What This Position is About**:
The Customer Service Clerk is the first point of contact, providing front-line telephone and walk-in reception for the campus, assisting students, staff and faculty, and disseminating a broad range of Fleming and local community information. This Customer Service Clerk also assumes and supports a range of operational and ancillary tasks. A comprehensive awareness Fleming Student Services, policies and procedures, and various local services, is needed to provide effective assistance and redirection where required.

Please Note: This position has been designated as on-site 100% of the time.

**For More Information**:
For a complete job description, please refer to the document found here: Job Description

¿**What We Are Looking For**:

- Completion of a two (2) year college diploma in Office or Business Administration
- Three (3) years of experience in the following areas (equivalent combination of education and experience will be considered):

- Client service/support and proven ability to communicate effectively with a variety of clients from varying social, academic, economic and cultural backgrounds.
- General knowledge of post-secondary programs and Continuing Education and Contract Training courses
- Proficiency using oral and written communication skills to liaise tactfully and diplomatically with multiple stakeholders both within the dept. and with other college departments.
- Experience working independently, prioritizing, organizing and problem
- solving own work in a distributed, customer service team-based environment.
- Experience dealing with sensitive and confidential information in an appropriate manner and in keeping with College policies related to confidentiality and Freedom of Information requirements.
- Demonstrated accuracy in documentation and verification skills as they relate to records management and various educational documents.

**Please Note - Support Full Time**

**How To Apply**

**Equity, Diversity & Inclusion**
Fleming College is committed to building diverse, equitable, inclusive, and accessible learning and working environments. We welcome those who would contribute to the further diversification of our Staff, our Faculty and our Administration including, but not limited to, women, racialized persons, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity to apply.

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