Operations Manager

2 days ago


Westmount, Canada Canadian institute of Mining, Metallurgy and Petroleum Full time

The Canadian Institute of Mining, Metallurgy and Petroleum (CIM) is the leading technical industry institute dedicated to the advancement of knowledge, facilitation of innovation and the promotion of sustainable practices in Canada’s minerals industry. We have an established reputation for providing top-quality conferences, online events, educational opportunities, expositions, and networking opportunities. CIM has a diverse, collaborative, and open work environment where employees work closely with active members and volunteers in our organization’s thriving community.

**Responsibilities**:

- Engage with all departments to improve operational effectiveness by mapping and optimizing processes and workflows, identifying pain and success points and opportunities for improvement;
- Work with the National Office directors and staff to identify optimal tools for operational effectiveness;
- Engage with constituents to evaluate and develop tools and business processes to better serve their needs.
- Project manage Customer Relations Management (CRM) CRM deployment and documentation/implementation of standardized operating practices to ensure that strategic objectives can be met;
- Improve the speed, efficiency and quality of outputs avoiding duplication, facilitating cross-departmental collaboration and project management;
- Support the change management process by identifying training modules/resources and working with internal teams and individuals towards their full adoption and usage;
- Manage the creation of Operational Plans for key CIM programs and events;
- Support better management reporting, information flow and management and organizational planning;
- Standardize business processes, identifying opportunities for automation;
- Ensure that operational activities remain on time and within budget.
- Establish reliable data and analytics to inform business decisions and measure progress;
- Develop an Operational Effectiveness Project Plan, including Objectives, Goals, Roadmap, Success Factors, etc. tying it into CIM’s Strategic Plan;
**Required skills and qualifications**
- Two or more years of experience in an equivalent role;
- Exceptional project management skills;
- Bachelor’s degree (or equivalent) in operations management, business administration, or related field
- Professionalism, flexibility, and excellent organizational and communication skills;
- Team spiritedness and the capacity to work effectively as part of a team with senior managers and executives and all levels within the organization;
- Some availability to travel will be necessary
- Bilingualism, French and English, an asset

**Benefits**:

- Dental care
- Extended health care
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Westmount, QC: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Westmount, QC



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