Education Assistant

4 weeks ago

Edmonton, Canada CAMPBELL COLLEGE Full time

The mission of Campbell College is to provide exceptional career and technical training through a commitment to educational excellence strengthened by quality instruction, a positive learning environment, and the integration of emerging technologies to enable students to achieve their potential, participate in new employment opportunities, and continue to be lifelong learners.

Our **Vocational Training Programs** are very unique, and we stand out from other schools. We believe in traditional instructor-led training integrated with guided hands-on skills practice, and one-on-one support is always available. Technical skills are very important, we also concentrate equally on communication and interpersonal skills.

**Overview**

We are seeking a qualified **Education Administrative Assistant** to join our team. Responsible for providing administrative support for an academic program or department. Plans and coordinates a variety of academic program or department events and activities and is also accountable for monitoring the graduate program budget and forecasting financial gains and shortfalls. Performs the duties of the position in accordance with established policies, procedures, and calendar of events. Responsible for ensuring adherence to quality standards and procedures for short-term staff.

**Key Responsibilities**:
**General Clerical Duties - Assisting the Registrar & Manager of Education Offices**
- Assisting reception at all times during normal office hours
- Handling all incoming phone-calls and transferring them to relevant extensions
- Photocopying, scanning, faxing, mail distribution and filing
- Ordering textbooks, assisting with class/student scheduling
- Generate Purchase Orders, coordinate with suppliers, maintain a record of purchase orders, invoices received, stock management
- Maintain accuracy of student files at all times (admissions, finance, education related)
- Organizing and saving documents to the computer drive

**Document Creation**
- Creating and formatting forms and templates
- Creating memos, enrollment letters and all other relevant correspondence to students
- Sending collection letters to students
- creation of new procedures and policies under direction from Education Manager/Registrar

**Data Entry**
- Student related notes
- Enter marks/grades in the College’s CRM software
- updating student files when needed in the CRM software
- Other duties as assigned

**Accountability**
- Attend, be prepared for and participate in the all weekly meetings
- Accurately complete all necessary documentation (electronic and paper based) associated with the position in a timely manner
- Uphold the Mission, Vision and Value statement of **Campbell College**:

- Maintain a professional and courteous manner with students, visitors, contractors and fellow employees.
- Certificate or Diploma from a recognized administration program.
- Three to five years of recent, related experience including experience working with various computer software programs.
- College administration background an asset
- Knowledge of working with a CRM software an asset
- Relevant experience in higher education and student services.
- Experience responding under pressure and competent in managing urgent situations following agreed procedures.
- Excellent verbal and written communication skills, including the ability to handle sensitive information in a confidential manner.
- Excellent organizational and time management skills to manage workload, conflicting priorities, handle multiple tasks, and complete assignments with high accuracy and attention to detail.
- Demonstrated customer service skills with an ability to diffuse escalated situations in a student-focused environment.
- A positive, enthusiastic can-do attitude and a genuine interest in working with students. Displays a genuine desire to understand and meet the diverse needs of students.
- Able to collaborate and communicate effectively with students and colleagues at all levels, building rapport and establishing productive working relationships.
- Available to work occasional weekends and evenings.

If your education credentials are from outside of Canada, please include Canadian equivalency report from IQAS or WES.

**Salary**: From $18.50 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Language**:

- English (required)

Work Location: In person

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