Customer Experience
1 month ago
**Position**:Customer Experience & Marketing Coordinator
**Location**:Windsure Adventure Watersports at Jericho Beach, Vancouver BC
**Duration**:May 1 2025 - September 2, 2025 (seasonal)
**Hours**: Part Time or Full Time
**Compensation**: $19 per hour
**Application Deadline**: January 19, 2025
**Who we are**:
Established in 1977, Windsure is a family-run watersports business, located at beautiful Jericho Beach in West Point Grey, Vancouver. Today, we work to share our love of three quintessential Vancouver watersports: Windsurfing, Stand-Up Paddleboarding, and Skimboarding.
Regardless of experience, age, ability, or learning goals, Windsure has a program designed for anyone looking to get out on the water. Through rentals, lessons, group programs, and youth camps, the team at Windsure is dedicated to creating an experience for as many watersport-seekers as possible We are proud to be a part of the Vancouver watersports community and we hope to continue to help it grow by sharing our love of the water with our fellow Vancouverites and visitors alike. Join our tight-knit team of passionate, active people in one of the most beautiful work environments that our planet has to offer.
Our values of _Community_, _Sustainability_, _Activity _and _Safety_ drive all that we do. What do these values mean to you?
**What you’ll do**:
Some examples of the daily tasks of the Customer Experience & Marketing Coordinator include:
**CUSTOMER EXPERIENCE & ADMINISTRATION**
- Opening, closing and managing office five days a week (fewer if part-time)
- Own the Fareharbor online booking system
- carry out updates and system changes as needed
- Help prepare summer camp program information and class lists
- Assist General Manager in scheduling of students and instructors
- Monitor NPS (net promoter score) & review collection initiatives
- Website management, updating and editing as needed
- Assist Owner, General Manager and Assistant Manager with other administrative tasks as needed
**MARKETING**
- Create content for TikTok, Reels, Facebook including video, photography, editing
- Create graphic creative assets for marketing campaigns
- Planning and execution of community events and partnerships (ex. Impact events, social media giveaways, workshops, partnered/ sponsored events)
- Assist in strategic development of new programming and promotion channels
**You’re a good fit if you**:
- Love being outside and active, especially on the water
- Are proficient in one or more of our watersports (the more, the better)
- Know how to create memorable customer and learning experience
- Have an understanding and/or curiosity of race, gender, BIPOC, LGBTQ2SIA+ and climate justice issues and are committed to creating safe community spaces
**What we’re looking for**:
- Enrolled as a student at an accredited Canadian post-secondary institution during the work term
- Confident operating a multi-line telephone
- Excellent communication & customer service skills
- Coachable & curious
- Preferred
- some education in marketing or business administration
- Have some skills or interest in photography, videography and editing
- Are a social media guru and are excited about content creation
- Are a self-proclaimed tech whiz
**Additional Role Information & Benefits**:
- Access to equipment in non-peak times
- 50% off rentals and 25% lessons to share with your friends and family
**Application Process**:
- Complete the above linked form by January 19th, 2025 at the latest, including uploading your up-to-date resume in PDF format. Please feel free to reach out to with any questions.
**Job Types**: Full-time, Part-time
Pay: $19.00 per hour
Expected hours: 15 - 35 per week
Schedule:
- 8 hour shift
- Weekends as needed
Work Location: In person
Application deadline: 2022-03-13
Expected start date: 2025-05-01
-
Customer Experience Manager
7 months ago
Vancouver, Canada Riversol Full time**About Us** Remedy Brands is a growing consumer goods company based out of Vancouver, BC. Our two brands include: Riversol Skin Care and Midnight Paloma. Riversol Skin Care is a dermatological skincare line for sensitive skin that was founded by world-renowned dermatologist, Dr. Jason Rivers. Midnight Paloma, founded by Tayler Rogers, is a brand that is...
-
Customer Experience Guide
2 months ago
Vancouver, Canada Indochino Full timeCompensation range: $19.00-20.00/hour Indochino is all about inspiring confidence that people admire, working here is to be a part of a growing and exciting made to measure experience and we are looking for someone amazing to join our team. As the Customer Experience Guide you will provide world-class customer care to Indochino customers, understand...
-
Customer Experience Manager
6 months ago
Vancouver, Canada Melanie Auld Jewelry Full timeMelanie Auld Jewelry was founded with a deep appreciation for the genuine connections we make with the people and places in our lives. We believe that everyone has a unique story to tell, and our brand is dedicated to celebrating life’s significant and everyday moments through thoughtful design and meaningful jewelry. If you are seeking a fulfilling career...
-
Customer Experience Associate
6 months ago
Vancouver, Canada TD Bank Full time**Work Location**: Vancouver, British Columbia, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: **Perform a broad range of customer service transactions, may provide information and/or advice on services, products, and/or solutions to existing or prospective TD customers.** **KEY...
-
Customer Experience Specialist
6 months ago
Vancouver, Canada Novus Entertainment Full time**Type**: Full-time, Hybrid (3 days in-office, 2 days remote) **Salary Range**:$50,000 - $60,000 per annum. Based on experience. **Who We Are**: Novus is a rapidly growing company offering the best in Internet, TV, and home phone services. We pride ourselves in our best-in-class customer service and have our customers at the heart of all of our decisions....
-
Customer Experience Associate
6 months ago
Vancouver, Canada TD Bank Full time**Work Location**: West Vancouver, British Columbia, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: **KEY ACCOUNTABILITIES** **CUSTOMER** - **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through...
-
Customer Experience Associate
6 months ago
Vancouver, Canada TD Bank Full time**Work Location**: North Vancouver, British Columbia, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: **KEY ACCOUNTABILITIES** **CUSTOMER** - **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through...
-
Customer Experience Associate
7 months ago
Vancouver, Canada TD Bank Full time**Work Location**: Vancouver, British Columbia, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: **KEY ACCOUNTABILITIES** **CUSTOMER** - **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service...
-
Director, Customer Experience
6 months ago
Vancouver, Canada Relay Financial Full timeOur mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that. Relay is the all-in-one, collaborative money management platform. We’re building for employer SMBs and their finance function, internal and external, and are focused on...
-
Customer Experience Representative
6 months ago
Vancouver, Canada 100 ways Full time**Job**: Customer Experience Representative (Full-Time) **Job Title**: Customer Experience Representative **Company**:100 Ways **Compensation**: $21-$24/hour **Our Company**: 100 Ways is a quickly growing E-commerce jewellery store based out of downtown Vancouver. We specialize in pre-owned fine jewellery, diamonds and custom items. We offer a wide...
-
Customer Experience Associate
6 months ago
Vancouver, Canada TD Bank Full timeWork Location: Vancouver, British Columbia, Canada Hours: 15 Line of Business: Personal & Commercial Banking Pay Details: **Job Description**: KEY ACCOUNTABILITIES CUSTOMER - Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and...
-
Customer Experience Representative
6 months ago
Vancouver, Canada JD Sports Canada Full time**Department**: Customer Service **Location**: Vancouver, BC or Toronto, ON **Workplace Type**: Hybrid **Job Type**: Full-time, Permanent **The Team**: JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion....
-
Customer Experience Representative
6 months ago
Vancouver, Canada JD Sports Canada Full time**Department**: Customer Experience **Location**: Vancouver, BC **Workplace Type**: Hybrid **Job Type**: Full-time, Permanent **Salary**: $38,000 per year **The Team**: JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport,...
-
Customer Experience Agent
2 days ago
Vancouver, Canada Intiveo Full time**Customer Experience Agent**: We're looking for an experienced and driven Customer Experience Agent to join our growing team! This is the perfect role for someone who is passionate about delivering amazing customer service. Reporting to the Manager of Support, you will be a part of our Customer Experience team, where you will be working alongside talented...
-
Customer Experience Coordinator
6 months ago
Vancouver, Canada TallGrass Full time**About TallGrass Natural Health** TallGrass Natural Health was created in 1997 when Matt Breech and Ben Banky met while studying in China. They discovered that they shared a vision to create a business that could provide for the planet and local community while being a thriving enterprise. More than 20 years later, TallGrass is a Certified B Corporation...
-
Customer Experience Specialist
3 months ago
Vancouver, British Columbia, Canada beBee Professionals Full time $30,000 - $45,000Customer Service RepresentativeWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Vancouver, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about products and...
-
Customer Experience Associate
7 months ago
Vancouver, Canada Purple Brand Group Full time**Customer Experience Associate** Purple was founded in 2017 at the intersection of industrial design, streetwear, and luxury fashion. A collective of friends and industry veterans set out to launch a collection of men’s denim and luxury basics. Denim is the anchor of the modern man’s wardrobe; Purple is dedicated to making that anchor more...
-
Customer Experience Specialist
6 months ago
Vancouver, Canada Organika Full time**Who are we?** We are a premium natural health company from British Columbia, Canada, obsessed with helping people live healthier for over 30 years now! As trendsetters in the health industry, we strongly believe everyone should have accessibility to natural wellness solutions. We are award-winning innovators, whose collective commitment is to offer the...
-
Customer Experience Specialist
6 months ago
Vancouver, Canada Melanie Auld Jewelry Full time**Description**: Melanie Auld Jewelry was founded with a deep appreciation for the genuine connections we make with the people and places in our lives. We believe that everyone has a unique story to tell, and our brand is dedicated to celebrating life’s significant and everyday moments through thoughtful design and meaningful jewelry. If you are seeking a...
-
Customer Experience Associate
2 months ago
Vancouver, Canada TD Bank Full time**Work Location**: Vancouver, British Columbia, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: **Department Overview**: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and...