Customer Experience Associate

7 months ago

Vancouver, Canada Purple Brand Group Full time

**Customer Experience Associate**

Purple was founded in 2017 at the intersection of industrial design, streetwear, and luxury fashion. A collective of friends and industry veterans set out to launch a collection of men’s denim and luxury basics. Denim is the anchor of the modern man’s wardrobe; Purple is dedicated to making that anchor more interesting.

We have established a rapidly growing market in Canada and the US over the past 6 years; now we have our sights set on global expansion.

At Purple, we pride ourselves on being a team of creative, collaborative, and highly dynamic individuals who genuinely enjoy our work. We firmly believe that our strength and success stem from the diversity within our motivated team.

We are currently seeking a Customer Experience Associate to join our team in Vancouver, BC, for an in-office position. This is a 6-month temporary position with the possibility of extension or conversion to a permanent role.

Reporting to the Head of Customer Experience, the Customer Experience Associate will play a pivotal role as the initial point of contact for all Purple customers, delivering exceptional customer support and resolving any issues that may arise.

**What you will be doing**:

- Complete operational tasks such as processing returns, cancellations, and short shipments.
- Communicating with third party shipping companies and our warehouse staff.
- Help manage marketplace orders through partners like Farfetch or Global-e.
- Utilize Shopify to modify orders and adjust product information as required.
- Communicate clearly and efficiently with all departments and customers.

**What you need to succeed in this role**:

- Previous experience in a customer focused role (e-commerce is an asset but not required).
- Positive attitude, patience, and excellent communication skills.
- Be able to multi-task and have strong attention to detail.
- Ability to work well in a fast-paced environment and under pressure.
- Proven problem-solving skills.
- Weekend availability required.

**Bonus experience**:

- Previous experience in the fashion/retail industry.
- Bi-lingual in Spanish or French is considered an asset (not required).

**Benefits**:

- Company events
- Casual dress
- Complimentary snacks and refreshments
- Development opportunities

**Job Type**: Fixed term contract
Contract length: 6 months

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Vancouver, BC V5T 1A6: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What is your current availability?
- Why is customer service important?
- What does excellent customer service mean to you?
- Are you legally eligible to work Full-Time in Canada?

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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