Support Worker

4 weeks ago

Halifax, Canada Shelter Nova Scotia Full time

**Full Time Support Worker at Barry House (x2) & Metro Turning Point (x1)**
- Hiring two Full Time Support Workers at Barry House and one Full Time Support Worker at Metro Turning Point._

At Shelter Nova Scotia we provide places to stay and services to promote stability for marginalized individuals. You will contribute to a community without judgement with spaces and places for people to belong.

**About the Facility**

**Barry House** is a 17-bed emergency shelter serving individuals who identify as female or are gender diverse. Guests are 16 years of age and older. They could be people living with mental health concerns, disabilities, unemployment or under-employment, struggling with substance misuse, post traumatic stress, abandonment, rejection and poverty.

**Metro Turning Point** is a harm reduction, 30-bed emergency shelter for individuals who identify as male. For those who stay with us, we provide a locker, 2-3 meals daily, access to a refrigerator, phone and laundry, personal care & comfort items, and assistance in securing independent housing.

**Requirements**:

- Favourable Criminal Record Check and Child Abuse Registry Check will be required
- Must have Standard First Aid/CPR Level “C” or be willing to acquire within the first 6 months of employment.

**Hours of Work**

72 to 96 hours biweekly. Working 12-hour shifts on a scheduled rotation including days, nights, and weekends. Salary will be averaged to 84 hours biweekly. **_This is an awake position, staff are required to stay awake, alert, and vigilant at all times while on duty._**

**Salary**

$23.37 - 23.67 per hour _(as per Collective Agreement)_

**Benefits**

**_Upon completion of probation_**

- 2 weeks’ vacation - 2% RRSP Match
- 8 paid personal days - Health & Dental
- Employee Assistance Program (EAP)

**Application Deadline**: Friday, November 8, 2024 at 11:59pm.

**Start Date**: ASAP

**Job Description: Support Worker Full Time**

Shelter Nova Scotia, located in Halifax, is a not for profit charitable organization governed by a volunteer board of professionals and operated by skilled employees. We believe in a community where everyone has a safe and affordable home.

**Summary**: Responsible to the Director of Homelessness and Housing and **r**eporting to the House Manager and/or Shift Supervisor, the Support Worker is responsible for the operation of the facility to standard while on duty per the Operational Policies and Procedures, the Human Resources Manual as well as applicable legislation. Demonstrating a commitment to ethical behavior that promotes quality guest service and professional interactions with colleagues, guests and community partners means you will be a good representative of Shelter Nova Scotia at all times while ensuring that Shelter Nova Scotia’s mission, vision and values are understood and modeled.

**Responsibilities**

**Guest Service Delivery**
- Ability to remain awake, alert, and vigilant at all times while on duty
- Identify and advocate for individuals experiencing homelessness, or at risk of homelessness, and refer to community programs as appropriate;
- Knowledge of the structure and organization of the Department of Community Services and applicable legislation and policies (Employment Support and Income assistance)
- Develops, maintains, and strengthens relationships with guests, stakeholders and community partners to achieve goals and influence outcomes;
- Be knowledgeable about the impact of poverty and homelessness
- Accurately and professionally document notes relating to guest interactions and keep other team members up to date on guest issues;
- Perform First Aid and/or CPR when required
- Maintains guest privacy by sharing information only on a need to know basis. Protects the confidential information of the guests, residents and tenants;
- Addresses and resolves conflicts or sensitive situations in a positive and open manner, per established policies and procedures
- Engage regularly and respectfully with guests and respond to queries and requests in a timely respectful manner;
- Participate in meal preparation, presentation and clean up

**Facility Operation**
- Receive and direct proper storage of deliveries and donations
- Review shift checklists and ensure assigned tasks are completed
- Maintain the daily operation of the facility including building security
- Utilize the facility camera system to assist with the daily operation of the facility
- Exterior grounds maintenance: complete tasks assigned to you that contribute to a clean environment and report any required repairs as recognized
- Interior facility maintenance: Daily cleaning and minor maintaining of facility, bedding setup, laundry, garbage removal and recycling
- Ensure that the office and common areas are tidy and free from clutter and food is safely stored or discarded prior to the end of each shift;
**Action Planning**
- Demonstrates appropriate interviewing, active listening and supportive skills

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