Client Experience Analyst

3 months ago

Calgary, Canada Parkland Corporation Full time

**Competitive Benefits. Meaningful Extras. Unmatched Value.**
- A place where you can take your career in the direction you want to grow and go
- Flexible work options and summer hours for eligible employees
- Save on gas at stations across Canada, including Chevron, Fas Gas, Ultramar, and Pioneer

**The Opportunity**:
Reporting to the Supervisor, Reconciliation & Reporting, the Customer Experience Analyst will be a key member of the Purchase to Pay team in Finance Shared Services. This position is responsible for resolving inquires related to the Purchase to Pay function with a focus on maintaining Service Level Agreements, and utilizing business acumen, analytical skill, and a client focused mindset to deliver exceptional service to both internal clients and external suppliers.

This is an exciting and challenging opportunity for an ambitious, self-motivated and enthusiastic individual who is looking for a career and opportunities to learn with a vibrant and fast-growing company.

**Responsibilities**:

- Respond to inquiries from both internal clients and external Suppliers related to accounts payable, payment remittance, vendor statement reconciliation, GL reconciliation and/or reporting, corporate credit card and/or employee expense submissions
- Respond to inquires within established Service Level Agreements
- Update Service Now ticket status with comments outlining of actions taken, and marking ticket as closed
- Identifying Service Now workflow user table errors, omissions and or updates required; take action to revise and communicate changes to relevant stakeholders
- Monthly KPI reporting around Service Level Agreements, aging of Service Now ticket status
- Define, develop, and maintain Service Level Agreement tracking and reporting to be included on the Purchase to Pay monthly Key Performance Indicator dashboard
- Analyze transactional details in the ERP and/or procure to pay workflow systems to problem solve issues related to Supplier set up, Purchase Order set up, Purchase Order receipts, invoice submission, payment processing, and/or employee expense reporting in Concur.
- Provide training to Suppliers on the submission of invoices through the procure to pay portal
- Provide training to Clients on Purchase Requisition creation through Ivalua and/or how to resolve Purchase Order issues in Ivalua related to funds or receipts
- Create and deliver training roadshow presentations in person and or via webinar to support organizational change management and training initiatives. Ie. New functions moving into the Shared Services environment like Parkland USA / SOL
- Subject Matter Expert of the ERP AP modules and Ivalua procure to pay solution: identify requirements, write test scripts, participate in testing upgrades, provide training to team members, and act as a change agent for enhancements as applicable
- Communicate professionally, with a client focused mindset
- Deliver results using a continuous improvement mindset
- Create and update process documentation for all Purchase to Pay Client Experience functions
- Works with IT and others support teams to continuously identify process improvement capabilities and implement technology where justified
- Assist with any ad hoc requests or projects as required.

**Education**:

- Post-secondary education in Commerce / Business or a related field

**Requirements**:

- Previous experience in Accounts Payable or Finance / Accounting related functions
- Superior customer service skills including the ability to create positive interactions with internal clients and external Suppliers
- Excellent verbal and written communication skills
- Working knowledge of large ERP Systems: JDE, SAP, Great Plains or similar
- Working knowledge of ticketing systems (ServiceNow)
- Working knowledge of the ‘procure to pay’ process, including automated workflow approval systems
- Strong proficiency in Microsoft Office with focus on being an Intermediate level of proficiency with Excel
- Bilingual written and oral - French and English an asset
- Strong critical analysis and problem-solving skills
- Strong attention to detail and effective organizational skills
- Strong time management skills with the capability and flexibility to respond to critical deadlines, changing priorities and requirements
- Ability to develop and maintain collaborative working relationships

**Humble. Hungry. Smart. **Does this sound like you?**

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required. Someone who sees the bigger picture? You sound brilliant to work with

**We Want You To Shine**:
We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

**Belonging Matters. Because You Do**:
Our ability to work as one team across Canada, the United States and the Caribbean is

  • Customer Experience Analyst

    1 week ago

    Calgary, Alberta, Canada CB Canada Full time

    Job Summary:The Customer Experience Analyst will play a pivotal role in driving best-in-class performance across key performance indicators specific to Voice of Customer data. This analyst position will help drive improvement and increase customer satisfaction, sales, operational efficiency, service levels, first contact resolution, contact efficiencies, and...

  • Client Services Analyst Position

    1 month ago

    Calgary, Alberta, Canada beBee Professionals Full time

    Job Summary: BeBee Professionals is seeking a skilled Client Services Analyst to provide technical support to our clients. The ideal candidate will have a Bachelor's degree in Computer Science or a related field and experience in customer service and technical support.Key Responsibilities:Provide technical support to clients via phone, email, or...

  • Customer Experience Analyst

    2 weeks ago

    Calgary, Alberta, Canada CB Canada Full time

    Critical Role in Customer SatisfactionThe Customer Experience Analyst will play a pivotal role in driving customer satisfaction and loyalty. This role involves analyzing customer feedback and data to identify areas for improvement and developing strategies to enhance customer experience.Key Responsibilities:Collaborate with cross-functional teams to develop...

  • Analyst - Client Success

    1 month ago

    Calgary, Canada BMO Financial Group Full time

    401 9th Avenue SW, Suite 1930 Calgary Alberta,T2P 3C5 BMO Capital Markets is a leading, full-service financial services provider. We offer corporate and investment banking, treasury management, as well as research and advisory services to clients around the world. #bmocapitalmarkets The BMO Radicle team within Capital Markets supports BMO’s Climate...

  • Sustainability Analyst

    1 month ago

    Calgary, Alberta, Canada BMO Full time

    About the Role:We are seeking a highly motivated and detail-oriented Sustainability Analyst to join our Client Success team in Carbon Markets. As a key member of our team, you will be responsible for delivering outstanding value and client service to our clientele.Key Responsibilities:Collaborate with cross-functional teams to develop and implement client...

  • Customer Experience Analyst

    1 month ago

    Calgary, Alberta, Canada CB Canada Full time

    Job Summary:The Customer Experience Analyst will play a critical role in driving business growth by analyzing and improving customer feedback and satisfaction. This position will collaborate with cross-functional teams to develop and implement strategies to enhance customer experience, improve sales, and increase operational efficiency.Key...

  • Customer Experience Analyst

    2 months ago

    Calgary, Canada Direct Energy Full time

    Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes...

  • Customer Experience Analyst

    2 months ago

    Calgary, Canada Direct Energy Full time

    Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes...

  • Sustainability Analyst

    4 weeks ago

    Calgary, Alberta, Canada BMO Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Sustainability Analyst - Client Success to join our team at BMO. As a key member of our Client Success team, you will be responsible for delivering outstanding value and client service to our clientele.Key ResponsibilitiesBe client obsessed: understand that our clients are at the center of...

  • Client Experience Consultant

    3 weeks ago

    Calgary, Canada Vive Med Spa Full time

    Client Experience Consultant Overview: Are you a seasoned professional with a passion for aesthetics and creating unforgettable client experiences? Join our dynamic team at Vive as a Client Experience Consultant, where you’ll work closely with a multidisciplinary team to guide clients through personalized, results-focused journeys that bring out their...

  • Client Experience Specialist

    2 weeks ago

    Calgary, Canada SysGen Solutions Group Full time

    **Client Experience Specialist (CES)** **SysGen Solutions Group** is a fast-growing, award-winning company that believes building the best experience for our employees and clients is what **makes a company great**. We are a group of hard-working, friendly people focused on disrupting the I.T. industry by continually elevating the I.T. experience. Are you...

  • Network Analyst

    3 months ago

    Calgary, Canada Kyndryl Full time

    **Position**: Network Analyst **Client**: Public Sector Client **Location**:Airdrie AB, (Hybrid) **Duration**: 6 Months (potential 6 month extension) **Language**: English **Background**: Our valued public sector client is seeking a Senior Network Analyst to assist with ongoing management and administration of their IT and network infrastructure. Our...

  • Senior Application Support Analyst with SCADA Systems experience to provide critical integration sup

    4 weeks ago

    calgary, Canada S.i. Systems Full time

    Our Calgary client is looking for an Senior Application Support Analyst with SCADA Systems experience to provide critical integration support and solutions.Must Haves:5+ years Application Support Analyst experienceSCADA Host, DCS, and / or HMI systems experienceCellular, radio , and ser

  • Finance Analyst

    6 months ago

    Calgary, Canada CB Canada Full time

    Finance Analyst On behalf of our client, Procom is seeking a Finance Analyst for a 6 months contract in Calgary, AB.Finance Analyst ResponsibilitiesAt the direction of the IT Finance leader, the role is accountable to support IT management to understand variance to budgets and to build a financial plan. The role must be able to provide financial analysis of...

  • Senior Financial Analyst

    1 week ago

    Calgary, Alberta, Canada CB Canada Full time

    Our client, a leading company in Calgary, is seeking an experienced Senior Financial Analyst to join their finance team.About the RoleThe successful candidate will possess strong analytical and communication skills, with previous experience as a Credit Analyst. Key responsibilities include analyzing existing and potential loans, presenting recommendations to...

  • Business Analyst

    6 months ago

    Calgary, Canada ARC Business Solutions Inc. Full time

    ARC Business Solutions Inc. is an established, and customer oriented information technology solution provider with proven abilities to incorporate strategy, creativity and technical aspects into business solutions. Core business verticals are: Professional IT Services, Enterprise Content Management, Utility Services and Managed Services.  ARC Business...

  • Customer Experience Advocate

    1 month ago

    Calgary, Alberta, Canada beBee Professionals Full time

    Job Overview: BeBee Professionals is seeking a skilled Client Services Analyst to provide technical support to our clients. The ideal candidate will have a Bachelor's degree in Computer Science or a related field and experience in customer service and technical support.Key Responsibilities:Provide technical support to clients via phone, email, or...

  • Client Advisor

    4 weeks ago

    Calgary, Alberta, Canada Giorgio Armani Full time

    As a Client Advisor with Giorgio Armani, you will be part of a diverse team who will work together to drive sales and provide an excellent client experience that represents the brand. Your ability to combine entrepreneurial spirit, passion for the brand, and knowledge of the luxury/retail business will greatly influence the client experience.As a Client...

  • Privacy Analyst

    6 months ago

    Calgary, Canada CB Canada Full time

    Privacy AnalystOn behalf of our client, Procom is seeking a Privacy Analyst for a 11 month contract, in Calgary, AB.Privacy Analyst ResponsibilitiesAnalyze and respond to privacy requests and inquiriesInvestigate and resolve privacy impacting incidents or complaints,Additional miscellaneous duties and responsibilities as may be assigned from time to time by...

  • Senior Business Analyst

    1 month ago

    Calgary, Alberta, Canada CB Canada Full time

    Job Title: Senior Business Analyst Job Summary: We are seeking an experienced Senior Business Analyst to join our team at CB Canada. As a Senior Business Analyst, you will be responsible for planning, designing, and implementing comprehensive business solutions for our clients. You will work closely with stakeholders to communicate requirements and...