Client Experience Analyst
4 months ago
**Competitive Benefits. Meaningful Extras. Unmatched Value.**
- A place where you can take your career in the direction you want to grow and go
- Flexible work options and summer hours for eligible employees
- Save on gas at stations across Canada, including Chevron, Fas Gas, Ultramar, and Pioneer
**The Opportunity**:
Reporting to the Supervisor, Reconciliation & Reporting, the Customer Experience Analyst will be a key member of the Purchase to Pay team in Finance Shared Services. This position is responsible for resolving inquires related to the Purchase to Pay function with a focus on maintaining Service Level Agreements, and utilizing business acumen, analytical skill, and a client focused mindset to deliver exceptional service to both internal clients and external suppliers.
This is an exciting and challenging opportunity for an ambitious, self-motivated and enthusiastic individual who is looking for a career and opportunities to learn with a vibrant and fast-growing company.
**Responsibilities**:
- Respond to inquiries from both internal clients and external Suppliers related to accounts payable, payment remittance, vendor statement reconciliation, GL reconciliation and/or reporting, corporate credit card and/or employee expense submissions
- Respond to inquires within established Service Level Agreements
- Update Service Now ticket status with comments outlining of actions taken, and marking ticket as closed
- Identifying Service Now workflow user table errors, omissions and or updates required; take action to revise and communicate changes to relevant stakeholders
- Monthly KPI reporting around Service Level Agreements, aging of Service Now ticket status
- Define, develop, and maintain Service Level Agreement tracking and reporting to be included on the Purchase to Pay monthly Key Performance Indicator dashboard
- Analyze transactional details in the ERP and/or procure to pay workflow systems to problem solve issues related to Supplier set up, Purchase Order set up, Purchase Order receipts, invoice submission, payment processing, and/or employee expense reporting in Concur.
- Provide training to Suppliers on the submission of invoices through the procure to pay portal
- Provide training to Clients on Purchase Requisition creation through Ivalua and/or how to resolve Purchase Order issues in Ivalua related to funds or receipts
- Create and deliver training roadshow presentations in person and or via webinar to support organizational change management and training initiatives. Ie. New functions moving into the Shared Services environment like Parkland USA / SOL
- Subject Matter Expert of the ERP AP modules and Ivalua procure to pay solution: identify requirements, write test scripts, participate in testing upgrades, provide training to team members, and act as a change agent for enhancements as applicable
- Communicate professionally, with a client focused mindset
- Deliver results using a continuous improvement mindset
- Create and update process documentation for all Purchase to Pay Client Experience functions
- Works with IT and others support teams to continuously identify process improvement capabilities and implement technology where justified
- Assist with any ad hoc requests or projects as required.
**Education**:
- Post-secondary education in Commerce / Business or a related field
**Requirements**:
- Previous experience in Accounts Payable or Finance / Accounting related functions
- Superior customer service skills including the ability to create positive interactions with internal clients and external Suppliers
- Excellent verbal and written communication skills
- Working knowledge of large ERP Systems: JDE, SAP, Great Plains or similar
- Working knowledge of ticketing systems (ServiceNow)
- Working knowledge of the ‘procure to pay’ process, including automated workflow approval systems
- Strong proficiency in Microsoft Office with focus on being an Intermediate level of proficiency with Excel
- Bilingual written and oral - French and English an asset
- Strong critical analysis and problem-solving skills
- Strong attention to detail and effective organizational skills
- Strong time management skills with the capability and flexibility to respond to critical deadlines, changing priorities and requirements
- Ability to develop and maintain collaborative working relationships
**Humble. Hungry. Smart. **Does this sound like you?**
Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required. Someone who sees the bigger picture? You sound brilliant to work with
**We Want You To Shine**:
We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.
**Belonging Matters. Because You Do**:
Our ability to work as one team across Canada, the United States and the Caribbean is
-
Calgary, Alberta, Canada ATB Financial Full timeAbout the RoleAs a Senior Business Intelligence Analyst for Client Experience at ATB Financial, you will play a critical role in ensuring the effectiveness of client experience and product management. This involves establishing and maintaining a product governance framework, generating insightful reports to facilitate data-driven decision-making, and...
-
Analyst - Client Success
3 months ago
Calgary, Canada BMO Financial Group Full time401 9th Avenue SW, Suite 1930 Calgary Alberta,T2P 3C5 BMO Capital Markets is a leading, full-service financial services provider. We offer corporate and investment banking, treasury management, as well as research and advisory services to clients around the world. #bmocapitalmarkets The BMO Radicle team within Capital Markets supports BMO’s Climate...
-
Customer Experience Analyst
4 months ago
Calgary, Canada Direct Energy Full timeWelcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes...
-
Customer Experience Analyst
3 months ago
Calgary, Canada Direct Energy Full timeWelcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes...
-
Client Experience Consultant
2 months ago
Calgary, Canada Vive Med Spa Full timeClient Experience Consultant Overview: Are you a seasoned professional with a passion for aesthetics and creating unforgettable client experiences? Join our dynamic team at Vive as a Client Experience Consultant, where you’ll work closely with a multidisciplinary team to guide clients through personalized, results-focused journeys that bring out their...
-
Client Experience Specialist
2 months ago
Calgary, Canada SysGen Solutions Group Full time**Client Experience Specialist (CES)** **SysGen Solutions Group** is a fast-growing, award-winning company that believes building the best experience for our employees and clients is what **makes a company great**. We are a group of hard-working, friendly people focused on disrupting the I.T. industry by continually elevating the I.T. experience. Are you...
-
Client Experience Ambassador
3 days ago
Calgary, Alberta, Canada BMO Full time $33,850 - $44,000About the RoleWe are seeking a highly skilled Client Experience Ambassador to join our team. In this role, you will be responsible for delivering exceptional service to BMO customers and prospects.Key ResponsibilitiesIdentify customer needs and provide advice and guidance on financial solutions that meet their best interests.Work collaboratively with...
-
Network Analyst
4 months ago
Calgary, Canada Kyndryl Full time**Position**: Network Analyst **Client**: Public Sector Client **Location**:Airdrie AB, (Hybrid) **Duration**: 6 Months (potential 6 month extension) **Language**: English **Background**: Our valued public sector client is seeking a Senior Network Analyst to assist with ongoing management and administration of their IT and network infrastructure. Our...
-
Finance Analyst
7 months ago
Calgary, Canada CB Canada Full timeFinance Analyst On behalf of our client, Procom is seeking a Finance Analyst for a 6 months contract in Calgary, AB.Finance Analyst ResponsibilitiesAt the direction of the IT Finance leader, the role is accountable to support IT management to understand variance to budgets and to build a financial plan. The role must be able to provide financial analysis of...
-
Payroll Analyst
4 weeks ago
Calgary, Canada Robert Half Full timeOur client is looking for a Payroll Analyst to join their team. The successful Payroll Analyst will be responsible for processing hourly and salary payroll, reviewing and validating payroll for divisions, weekly timesheet management, WCB, providing support in the development of process documentation and process improvements, and assist with administering the...
-
Senior Analyst
3 weeks ago
Calgary, Canada S I Systems Full timeh3>Senior Bilingual Collections Analyst with GetPaid or JDE to evaluate credit and account status and retrieve cash when due (Calgary, Nova Scotia or Montreal)Our client is seeking a Senior Bilingual Collections Analyst with GetPaid or JDE to evaluate credit and account status and retrieve cash when due.Must Have:3+ years experience working as a Collections...
-
Business Analyst
7 months ago
Calgary, Canada ARC Business Solutions Inc. Full timeARC Business Solutions Inc. is an established, and customer oriented information technology solution provider with proven abilities to incorporate strategy, creativity and technical aspects into business solutions. Core business verticals are: Professional IT Services, Enterprise Content Management, Utility Services and Managed Services. ARC Business...
-
Payroll Analyst
4 weeks ago
Calgary, Canada Robert Half Full timeOur client is looking for a Payroll Analyst to join their team. The successful Payroll Analyst will be responsible for processing hourly and salary payroll, reviewing and validating payroll for divisions, weekly timesheet management, WCB, providing support in the development of process documentation and process improvements, and assist with administering the...
-
Payroll Analyst
4 weeks ago
Calgary, Canada Robert Half Full timeOur client is looking for a Payroll Analyst to join their team. The successful Payroll Analyst will be responsible for processing hourly and salary payroll, reviewing and validating payroll for divisions, weekly timesheet management, WCB, providing support in the development of process documentation and process improvements, and assist with administering the...
-
Privacy Analyst
7 months ago
Calgary, Canada CB Canada Full timePrivacy AnalystOn behalf of our client, Procom is seeking a Privacy Analyst for a 11 month contract, in Calgary, AB.Privacy Analyst ResponsibilitiesAnalyze and respond to privacy requests and inquiriesInvestigate and resolve privacy impacting incidents or complaints,Additional miscellaneous duties and responsibilities as may be assigned from time to time by...
-
Senior Analyst, Software
4 weeks ago
Calgary, Canada Canada West Land Full timep>Title: Intermediate / Senior Land AnalystLocation: Calgary, ABDirect Report: Lead Land AnalystCanada West Land Services has an opportunity for individuals driven, adaptable and fun to join our team. The Intermediate / Senior Land Analyst will be accountable to a Project Manager, Admin for error free, quality-controlled land administration.Duties include,...
-
Senior Application Systems Analyst
7 months ago
Calgary, Canada CB Canada Full timeSenior Application Systems Analyst:On behalf of our client, Procom is seeking a Senior Application Systems Analyst for a 12-month engagement.Senior Application Systems Analyst Job Details:Our valued client requires a Senior Application Systems Analyst to provide analysis support to translate requirements into solution specifications, establish scope, costs,...
-
Surface Land Analyst
5 months ago
Calgary, Canada Omega Project Solutions Full timeSurface Land Analyst BSN Omega is searching for a Surface Land Analyst for our MAJOR Oil & Gas Client. Assignment Description As Surface Land Analyst you will be working within the Surface Land team you will be supporting the E&PS (Environmental and Property Solutions) team as well as working collaboratively with the area Land Agent....
-
Business Analyst
7 months ago
Calgary, Canada CB Canada Full timeBusiness AnalystOn behalf of our client, Procom is seeking a Business Analyst for a 9 month contract, in Calgary, AB.Business Analyst Job DetailsThe Business Analyst will be accountable for working with various stakeholder groups, developers and project managers to ensure quality products are delivered to our business. You must be a self-starter, with...
-
Benefits/actuarial Analyst
2 months ago
Calgary, Canada People Corporation Full timeWe are seeking a Benefits/Actuarial Analyst to join our team in Edmonton/Calgary, Alberta. As Benefits/Actuarial Analyst, you will provide group benefits consulting support, including design and financial management for clients and prospects. You will prepare pension calculations, analysis, and reports, work closely with internal consulting teams, interface...