Senior Business Intelligence Analyst for Client Experience

23 hours ago


Calgary, Alberta, Canada ATB Financial Full time

About the Role

As a Senior Business Intelligence Analyst for Client Experience at ATB Financial, you will play a critical role in ensuring the effectiveness of client experience and product management. This involves establishing and maintaining a product governance framework, generating insightful reports to facilitate data-driven decision-making, and overseeing the financial health of the portfolio.

Key Responsibilities:

  • Governance Framework:
    • Develop and maintain a product governance framework for client experience, including processes, guidelines, and templates.
    • Collaborate with key partners in portfolio management & governance, project management, delivery, and change management to ensure alignment and integration into other governance frameworks such as the solution delivery lifecycle (SDLC).
    • Cross-functional teams collaborate to integrate governance requirements into the product development lifecycle.
  • Reporting and Analysis:
    • Define and track key performance indicators (KPIs) for product performance.
    • Leverage the product operations team and other partners to consolidate and analyze data from various sources, including product usage data, client feedback, market research, and financial reports.
    • Generate regular reports and dashboards to communicate insights and trends to product leads, leadership, and other stakeholders.
  • Financial Health:
    • Help manage the overall product portfolio budget, including costs related to operating, maintaining, enhancing products.
    • Analyze product-related financial data and variances, including burn rates, costs-per-user, and licensing costs.
    • Collaborate with product managers to estimate costs, track spending, and analyze variances at the product portfolio level.

Required Skills and Qualifications:

  • Bachelor's degree in business administration, finance, accounting, economics, information management, or a related field.
  • 7+ years of experience in data or financial analysis, reporting, product operations or a related role, preferably within a product management or technology organization.
  • Strong understanding of product development lifecycles, product management methodologies, and product budgeting principles.

Salary Estimate:

$90,000 - $120,000 per year based on location and experience.



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