Product Support Analyst

1 month ago

London, Canada Canada Life Assurance Company Full time

**Description:
- Temporary Full Time- The **Product Support Analyst** is responsible for the daily process of calculating crediting rates for our portfolio of Universal Life (UL) products. This is an incredibly important process for our customers as it directly impacts UL policy values. We are looking for someone with a track record of reliability to help us execute this process accurately and efficiently on a daily basis.**What you will do**
- Daily maintenance of UL crediting rates for all generations of UL products issued by Canada Life and legacy entities. This involves receiving data from external fund managers and using Excel tools to calculate rates and uploading them to policy administration systems each business day.
- Continuously keep an out for unreasonable results or red flags within the process, working collaboratively with other members of the team to bring any issues to resolution quickly.
- Reach out to external fund managers with questions about input data, when needed.
- Ensure data integrity by performing thorough daily, weekly, and quarterly checks.
- Work with actuarial, systems and Client Service partners as part of regular maintenance and problem solving.
- Handle basic rate inquiries from internal stakeholders.
- Strive for continuous improvement of the daily UL rate process and be willing to make recommendations to leaders.
- Perform other duties as requested to support the broader Insurance Solutions team.

**What you will bring**
- Experience _using_ (not necessarily developing) complicated Excel tools and an ability to trace complex formulas to understand how calculations are generated (experience using macros and understanding at a high level how they work is an asset).
- Experience using IBM mainframe environment is an asset, but not required.
- Strong analytical and problem-solving skills.
- Proven attention to detail, and ability to identify when a result is not within the range of expectation.
- Professional curiosity that will increasingly understand the logic behind the process that you own and the product it supports (it is not necessary to understand UL insurance in detail _before_ starting the job, but there is an expectation that relevant knowledge will develop over time).
- Commitment to seeing a job well done, day in and day out, to support thousands upon thousands of customers who rely upon your work.
- Able to work under tight daily timelines to meet upload targets and occasionally being available to work beyond regular workday to resolve issues (supported by other team members).
- The base salary for this position is between **$43,800****:

- $ 72,900** annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.- For student opportunities only- For our student opportunities, the base salary will be dependent on the number of work terms you have completed along with other factors depending on your program.-
- Be your best at Canada Life- Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.- You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.- Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.-
- Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.- #LI-Hybrid

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