Cctv Monitoring Room Supervisor

2 weeks ago

Maple, Canada GoVeriified Secure Solutions Full time

A Security Monitoring Supervisor typically oversees the operation of a security monitoring center, ensuring that security systems are functioning effectively and responding to incidents in a timely manner. Their role involves both technical and managerial responsibilities, as they supervise a team of security personnel or operators while also managing the monitoring and analysis of security systems, alarms, and surveillance footage.

Here’s a breakdown of their key responsibilities, skills, and qualifications:
Key Responsibilities:
1. Supervising Security Operations:

- Oversee a team of security analysts, monitoring operators, or security staff, ensuring they are following protocols and best practices.
- Manage the monitoring of various security systems, such as CCTV, alarm systems, and access control systems, to detect security breaches, intrusions, or suspicious activity.
- Ensure that all security systems are operational and up-to-date, coordinating maintenance and troubleshooting as necessary.

2. Incident Response and Escalation:

- Respond to alerts from security monitoring systems, investigating potential threats and escalating incidents to higher management or relevant authorities when needed.
- Coordinate the response to security breaches or emergency situations, ensuring that the team is following proper incident response procedures.

3. Hiring Training and Development:

- Hire,Train and mentor security personnel in monitoring systems, protocols, and emergency response procedures.
- Conduct regular drills and evaluations to ensure the team is prepared for various types of security incidents.

4. Reporting and Documentation:

- Maintain detailed records of incidents, investigations, and system performance.
- Prepare reports for upper management, providing insights into trends, incidents, and recommendations for improving security measures.

5. System Performance Monitoring:

- Regularly review and assess the effectiveness of security systems and technologies, making recommendations for upgrades or improvements.
- Troubleshoot technical issues with security systems and coordinate with technical support or vendors for repairs.

6. Compliance and Standards:

- Ensure that all monitoring operations comply with relevant laws, industry standards, and company policies.
- Conduct audits and assessments of security systems to ensure they meet security and safety regulations.

Skills and Qualities:

- Leadership and Team Management: Ability to lead, motivate, and manage a team effectively, while maintaining a focus on operational efficiency and security goals.
- Technical Proficiency: Familiarity with security technologies (CCTV, access control, alarm systems) and the ability to troubleshoot or direct technical solutions.
- Problem-Solving: Quick decision-making skills, especially in high-pressure situations where rapid response is necessary.
- Communication Skills: Strong written and verbal communication skills for reporting, coordinating with team members, and liaising with other departments or external agencies.
- Attention to Detail: Ability to analyze and detect subtle security breaches or patterns that might indicate a security threat.
- Knowledge of Security Protocols: A deep understanding of security protocols, emergency response procedures, and industry best practices.
- Risk Management: Ability to assess potential threats and risks to the organization’s physical or digital assets.

Qualifications:
Education: A high school diploma is typically the minimum requirement, but many employers prefer a bachelor’s degree in criminal justice, security management, or a related field.

Experience: Several years of experience in security or surveillance, including at least some time in a supervisory or managerial role.

Certifications: Certifications in security management (e.g., Certified Protection Professional [CPP], Certified Security Supervisor [CSS], or similar) may be preferred.

Technical Skills: Familiarity with security monitoring software, CCTV systems, and alarm systems. Some roles may require knowledge of cybersecurity principles, especially if the company has digital assets to protect.

Work Environment:

- Security Monitoring Supervisors typically work in a control center or monitoring station, where they supervise and manage a team of operators in shifts. The role can involve irregular hours, including nights, weekends, and holidays, depending on the nature of the security monitoring operation.

**Job Types**: Full-time, Part-time

Expected hours: 40 per week

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed

**Education**:

- Secondary School (preferred)

Licence/Certification:

- Security Guard Licence (preferred)

Work Location: In person

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